ABOUT THIS EPISODE
Retail is losing well over a trillion dollars a year to bad inventory data, and this week's episode of The Retail Reality Check puts an exact price tag on every piece of it. Host Claire walks through IHL Group's own research showing $690.9 billion lost annually to out-of-stocks and $379 billion lost to theft and shrink, then explains why the price optimization software market is racing from $4.1 billion to $7.7 billion by 2030 as retailers scramble to fix what forecasting alone can't.
This isn't just a problem episode. Two retailers already closing the gap get the spotlight: Sandman Group, a Baltic electronics retailer that cut inventory 11% and grew turnover 16% with RELEX before expanding into automated pricing and root-cause detection, and Amart Furniture, Australia's leading furniture retailer, which is replacing legacy planning tools with RELEX's AI-native forecasting across 66 stores and four distribution centers. From there, a fast-moving lightning round covers twelve more retail tech stories, from Burger King UK's pricing rollout to Walmart's 3D-printed stores.
Brought to you by IHL Group, The Retail Reality Check is a weekly breakdown of the technology installs actually shaping retail and consumer packaged goods, grounded in IHL's own research rather than vendor marketing.
01:06 - Setting up the week's theme: the trillion-dollar inventory data problem
01:29 - Deep dive: out-of-stocks cost retail $690.9 billion a year
01:52 - The RFID adoption gap between Sales Winners and laggards
02:21 - Deep dive: theft and shrink cost retailers $379 billion worldwide
02:45 - Computer vision ROI and shrink as an EBITDA lever0
3:08 - Deep dive: the price optimization software market nearly doubles by 2030
03:32 - AI and machine learning performance gains
03:54 - Case study: Sandman Group's results with RELEX
04:17 - The research behind root-cause detection
04:39 - Case study: Amart Furniture's forecasting overhaul with RELEX
05:33 - Lightning round begins
05:55 - Where retail tech investments impact margins, and Burger King UK's Openr rollout
06:31 - Officeworks activates Snapchat advertising through Zitcha
06:52 - Walmart's 3D-printed stores and Little Caesars' autonomous delivery
07:20 - Kimberly-Clark's AI manufacturing agents and Amazon's drone expansion
07:48 - ShopRite's Caper Carts and Henkel's agentic AI research tool
08:14 - Schreiber Foods' AI deployment and Walmart/Sam's Club tap-to-pay
08:41 - Kroger's Bitcoin gift card expansion and the closing question
09:06 - Where to find more research and sign-off
IHL Group Research (all sourced directly in this episode):
The 2026 Inventory Distortion Study — https://www.ihlservices.com/product/inventory-distortion-study-2026/
How Top Retailers Are Winning on Shrink — https://www.ihlservices.com/product/top-retailers-winning-on-shrink/
Intelligent Commerce: Integrating AI, Analytics and Unified Systems — https://www.ihlservices.com/product/intelligent-commerce-integrating-ai-analytics-and-unified-systems/
Closing the Execution Gap — https://www.ihlservices.com/product/closing-the-execution-gap/
Adapt or Be Outpaced: Tech Imperative for Retail's Midmarket — https://www.ihlservices.com/product/adapt-or-be-outpaced-tech-imperative-for-retails-midmarket/
Webinar Replay:
AI Reality Check: What Retailers Need to Get Right Before Scaling AI — https://www.ihlservices.com/ai-reality-check-what-retailers-need-to-get-right-before-scaling-ai/?utm_source=connection2&utm_medium=email
In This Episode, You'll Discover:Episode TimestampsResources Mentioned in This Episode
