ABOUT THIS EPISODE
What keeps guests coming back again and again?
In this episode, Roger sits down with Brian Toll, co-founder of h.wood Group, to discuss the leadership, culture, and hospitality strategies behind one of the industry's fastest-growing restaurant groups.
You'll learn:
Why "wow" experiences create loyal guests
How to hire and retain exceptional employees
The leadership habits that build winning restaurant cultures
The KPIs every operator should monitor
Creative ways to increase traffic on slower nights
Lessons learned from growing multiple successful restaurant concepts
Learn more about h.wood Group:
https://www.hwoodgroup.com
Thanks to Our Sponsors
Owner.com helps restaurants increase direct online orders with automated marketing campaigns and a branded mobile app.
👉 https://www.owner.com/rockstars
Smithfield Culinary helps restaurants save time and labor while serving premium-quality proteins guests love.
👉 https://www.smithfieldselect.com
Join the Restaurant Rockstars Academy
Ready to build a more profitable restaurant?
👉 https://restaurantrockstars.com/joinacademy
In this episode, Roger sits down with Brian Toll, co-founder of h.wood Group, to discuss the leadership, culture, and hospitality strategies behind one of the industry's fastest-growing restaurant groups.
You'll learn:
Why "wow" experiences create loyal guests
How to hire and retain exceptional employees
The leadership habits that build winning restaurant cultures
The KPIs every operator should monitor
Creative ways to increase traffic on slower nights
Lessons learned from growing multiple successful restaurant concepts
Learn more about h.wood Group:
https://www.hwoodgroup.com
Thanks to Our Sponsors
Owner.com helps restaurants increase direct online orders with automated marketing campaigns and a branded mobile app.
👉 https://www.owner.com/rockstars
Smithfield Culinary helps restaurants save time and labor while serving premium-quality proteins guests love.
👉 https://www.smithfieldselect.com
Join the Restaurant Rockstars Academy
Ready to build a more profitable restaurant?
👉 https://restaurantrockstars.com/joinacademy
English
United States
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