Building an Ownership Culture | Galen Welsch

In this episode of Reframe Fix, Jake Smith sits down with Galen Welsch — Co-Founder and CEO of Jibu, a drinking water franchise network serving nearly 700,000 people daily across eight countries in Sub-Saharan Africa.Galen has led Jibu for nearly 14 years, scaling the organization to 5,000 employees and 200 franchise locations. In this conversation, he reflects on the full arc of his evolution as a leader — from learning to get things done alone, to learning toactually lead people.They discuss: servant leadership and what genuine influence requires; the two core skills that make delegation work; building an ownership culture through high expectations and real belief in people; why smart, ego-driven employees are more destructive than incompetent ones; how to trust your gut without being misled by it; and where entrepreneurial grit really comes from.A grounded, honest conversation about what leadership looks like when the stakes are real.