ABOUT THIS EPISODE
WOW, what a difference! In this episode, Alan Payne joins the show to talk about the rise and fall of Blockbuster Video. Alan was one of the most successful franchisees in Blockbuster history. He literally wrote the book on Blockbuster -- Built to Fail: The Inside Story of Blockbuster's Inevitable Bust, which was released in 2021. Alan and Dan discuss the history of the video business, inventory management, new releases versus older movies, and other aspects of the Blockbuster story. Throughout the conversation, you will recognize many concepts and principles from the world of process improvement and operational excellence. And don't worry. You can listen to the show anytime you want! There won't be any late fees.
In this episode you'll hear about:
1:14 - The transition from VHS to DVD
6:00 - The retail price of DVD as opposed to VHS
8:06 - Opening a video store across the street from a Blockbuster
10:30 - The video-rental industry and customer data
12:43 - The early days of Netflix
18:52 - Redbox and the kiosk rental business
22:13 - The Last Blockbuster
23:55 - Closing stores and Blockbuster nostalgia
26:47 - What Alan is doing now
Additional Resources
Built to Fail: The Inside Story of Blockbuster's Inevitable Bust by Alan Payne
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