ABOUT THIS EPISODE
In Episode 4 of Payments Cannot Fail, Santander UK's Chief Payments Officer, Paul Horlock, joins Form3 CRO Mark Fieldhouse to explore how banks are transforming payments while keeping the financial system running every second of every day.
Drawing on his experience leading both Pay.UK and now Santander UK's payments strategy, Paul shares a unique perspective on balancing innovation with resilience, modernising infrastructure without disrupting customers, and meeting the ever-growing expectations of a real-time world.
The conversation explores the future of payments—from AI and operational resilience to build-versus-buy decisions, global real-time payments, and the partnerships shaping the next generation of banking.
Drawing on his experience leading both Pay.UK and now Santander UK's payments strategy, Paul shares a unique perspective on balancing innovation with resilience, modernising infrastructure without disrupting customers, and meeting the ever-growing expectations of a real-time world.
The conversation explores the future of payments—from AI and operational resilience to build-versus-buy decisions, global real-time payments, and the partnerships shaping the next generation of banking.
English
United States
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OTHER EPISODES IN THIS PODCAST
In Episode 5 of Payments Cannot Fail, David Watson, President & CEO of The Clearing House, joins Form3 CRO Mark Fieldhouse to explore how payment infrastructure is evolving from traditional payment rails towards a world of connected value.
As tokenized deposits, stablecoins and other forms of …
In Episode 2 of Payments Cannot Fail, Form3 US CEO Dave Scola explores how rising expectations around instant payments are reshaping the banking landscape in the US.
As customer behavior shifts, payments are increasingly tied to the moment of service, not days or weeks later. In this episode, Dave…
In Episode 6 of Payments Cannot Fail, Otto Benz, Director of Customer Technology and Payments at Nationwide Building Society, joins Form3 CRO Mark Fieldhouse to discuss how banks can make payments simple, reliable and safe for customers.
Otto explores Nationwide’s member-owned purpose, operational…
In Episode 3 of Payments Cannot Fail, Form3 CTO Edward Wilde joins CRO Mark Fieldhouse to discuss what it really takes to build resilient payments infrastructure in an always-on, real-time economy.
From hidden third-party risks and cloud outages to scaling instant payments globally, Edward explore…
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