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Mike Guelcher is one of the few people in eye care who has seen the business from every angle: senior leadership at Allergan, eight years leading acquisition efforts for one of the largest private equity-backed optometry platforms in the country, and hands-on projects inside the exam lane. Now co-f…
It is 7:42. Marcus is packing two lunches. Fourteen months ago he paid in full and said see you next year. The recall text is good. He glances at it over the milk and swipes for soccer. At 9:40 your lane is empty. That hole is real, and it is the small one. The bigger leak is the patient who never …
Dr. Fred Cho is not a practice owner and never has been, yet he is building something most ODs do not know exists: a team of travel optometrists serving remote communities and filling a multi-provincial doctor shortage in Canada. Licensed in Ontario, Manitoba, and Newfoundland, the University of Wa…
It is 2:15 on a Tuesday. A patient sits in her car with 15 minutes before her next meeting, contacts running low, finally ready to book the exam she has been putting off since April. The phone rings four times, five times, and about 30 seconds later she hangs up. Research puts the callback rate clo…
A solo episode pulled from the iCareGrow series conversations. EBITDA gets thrown at practice owners every time a buyer makes an offer or a bank sizes a loan, and most owners nod along without knowing what it really measures. Ankit breaks it down in plain terms: what EBITDA is, why it isn't cash fl…
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