ABOUT THIS EPISODE
In this episode of One Gang Worldwide, we sit down with Justin Quinn, Product Manager at DX1, for an honest, inside look at how real dealership experience shapes better dealer technology.
We kick things off with a light Break the Ice segment before diving into Justin’s path through the powersports world, from his early motocross days to working inside dealerships at nearly every level, and eventually into product leadership at DX1.
Justin shares what it’s actually like to live on both sides of the equation: the daily pressure of dealership operations and the responsibility of building tools dealers rely on to run their businesses. We talk candidly about where dealer management systems help, where they fall short, and how thoughtful use of automation and AI can improve efficiency without complicating workflows.
The conversation also explores the importance of training, clean inventory management, strong customer support, and real partnerships between dealers and technology providers. Justin offers insight into how changing consumer expectations and a new generation of dealership employees are influencing the future of the powersports industry.
This episode is for dealers, managers, and industry professionals who believe the best technology is built by people who understand the reality of dealership life.
00:00 Introduction and Guest Welcome
01:32 Icebreaker Questions
04:35 Justin's Early Life and Motocross Beginnings
12:30 First Dealership Job and Early Lessons
19:09 Transition to DX One
24:09 DX One's Impact on Dealerships
27:36 Operational Insights and Smart Tools
34:06 Challenges and Successes in Dealership Management
40:20 Navigating the AI Boom and Its Implications
44:24 The Future of the Power Sports Industry
46:15 Enhancing Customer Experience with AI Tools
50:43 The Role of Data Security in Dealership Management
01:01:30 Personal Reflections and Career Journey
01:12:40 The Value of Support and Customer Service
Connect with Justin:
Website: https://www.dx1app.com/
LinkedIn:linkedin.com/company/dx1
Facebook: facebook.com/DX1Powersports
Instagram: instagram.com/dx1app
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LeatherUp - Use Code "CW20" at checkout for 20% off! : https://www.leatherup.com/
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