00:00:00Cash Flow Matters
00:01:03Business First Approach
00:01:31Contracts That Get Paid
00:02:17When to Escalate Collections
00:03:24Building a Collection System
00:04:33AI for Repeatable Tasks
00:05:10Stay Proactive and Close
Attorneys Sarah Sawyer and Russell Burger of Offit Kurman discuss how businesses can improve cash flow by staying on top of accounts receivable and treating collections first as a business process. They stress proactive client selection, credit reviews, AR management, and strong contracts with clear payment terms, remedies, fee provisions, and jurisdiction clauses. Sarah and Russell recommend establishing a clear internal process to identify overdue accounts and decide when to send demand letters or pursue litigation. For industries with frequent slow-pay issues, they suggest creating a repeatable, scalable collections “blueprint” and exploring AI to increase efficiency.