How can you use your employee's feedback on their experience to drive CX Improvements?

Join Sarah, Rob and Cat as they discuss how you can use employee feedback to improve your CX.
Principal Consultant Sarah Daley is one of our CX experts. Clarasys Consultants Rob Simmons and Catriona McKimmie are part of our internal insights and improvements team.
The podcast begins with a brief overview of what we mean by employee experience and how it links with customer experience. Sarah explains the importance of gathering employee feedback throughout their time at an organisation.
Cat reveals the two types of feedback you can gather, and what we do at Clarasys to get employee feedback. Rob gives his insight on how regularly you should gather employee feedback and who should be providing it.
The trio discusses how employees who interact regularly with customers will have a better view of their needs, wants and challenges.
Cat explains why the maturity of an organisation should determine what employee feedback to gather and how.
They go on to talk about what data is important, how to choose what to capture and how to analyze it once collected, both within the organisation and to drive CX improvements.
Sarah asks how to use employee feedback to make a lasting impact to both employee experience and customer experience.
Listen in to find out more.