ABOUT THIS EPISODE
You are misusing your dispatcher. Yes, you read that right! They have been reduced to a ticket-jockey. Their main role should be customer satisfaction and building team moral. It's time to break the mold of mundane dispatching and unleash your dispatcher's superpowers.
English
United States
TRANSCRIPT 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
OTHER EPISODES IN THIS PODCAST
In this episode Paul reveals his secrets to hiring for different roles. We talk about DISC profiles and questions you should ask in the interview process and how these two go together so you can hire the best person for your team and your role.
Ever wonder what you can do to make your MSP better? We cover a few elements of the MSP to make sure that customers stick around and are satisfied with their service. One of them being SLAs (service level agreement), the seesaw effect, and what makes your customers stick around. These 3 things migh…
Are you married to your PSA? Paul Azad, founder of ServiceTree, recounts the times that MSPs have kept their PSA software even though it isn’t doing what it needed to do. We get it, this relationship is time extensive and takes blood, sweat, and tears it’s hard to just walk away. Here’s why you sho…
Often I see that some MSPs require that their customer use a required stack but is that really the best business practice to have? In this episode we explore what is business critical and what isn't when on-boarding a client.
What is value? Can you even measure it? In this episode, Paul goes over what his equation for value is and why you should look at value in a new way.
Disclaimer: The podcast and artwork embedded on this page are from ServiceTree AUTO™, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
EDIT
Thank you for helping to keep the podcast database up to date.
