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Rahul Srivatsa is the Managing Director of Techno Brain GBS. We spoke about the transformation of business process outsourcing (BPO), the automation threat to contact centres, and what workforce planning could look like across Africa in the ear of artificial intelligence (AI). Topics covered: How …
After a long career at the Boston Consulting Group, Martin Hecker created AmaliTech, a social business that specializes in exporting digital services from Africa to the world. Martin also created the DSAA, a club that funnels German development aid funding to global business services firms that set…
Johan Steyn is often referred to as Africa's leading AI commentator. In 2019, Wealth & Finance magazine (UK) crowned him the "Best AI & Robotics Management Consultant." He regularly contributes thought-leadership articles to major publications, including Reuters, Business Day, The…
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A discussion with Barrett Nash, founder of InfiniteUp, about building AI-powered business tools, the democratization of artificial intelligence, and strategic career planning for the AI era. Topics covered: – Building "thick wrappers" vs simple AI integrations – The symbiotic relationship…
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