ABOUT THIS EPISODE
Another excerpt from one of Swoz's monthly webinars -- this time tackling one of those ideas everyone agrees with but few actually implement: continuous improvement.
Kodak invented the world's first digital camera in their own skunkworks lab. Then went bankrupt to digital camera companies. Xerox PARC invented the mouse, the GUI, and Ethernet - none of which Xerox ever used. The ideas weren't the problem as much as the process was.
Scott walks through why isolated innovation teams almost always fail to change the larger culture, and what actually works instead.
The second half tackles the question nobody asks until it's too late: how do you drive continuous improvement without burning your team out? Managing expectations, managing energy, and -- hardest of all -- learning to stop things are the real skills. Chick-fil-A's famous drive-through wasn't invented in a day. It was 20 years of tiny tweaks.
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