ABOUT THIS EPISODE
Friction can be good or bad depending on the application. In a car, friction between the tires and the road is required for progress; in the engine, friction is bad and may be catastrophic.
In this episode, Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ welcomes Ronald Harrington https://www.linkedin.com/in/ronaldharrington/ from the Rooms with Ronald podcast, where the discussion explores how the good and bad friction between the leasing and maintenance teams impacts the make-ready and move-in experience. In addition to sharing stories, Paul and Ronald provide some solutions and possible friction reduction.
Key Topics
The importance of accurate make-ready dates
How communication impacts leasing and maintenance
Pre-move out inspections and their timing
Using reports to predict apartment readiness
Empowering maintenance with pricing and decision-making
The ripple effect of scheduling errors
Resident experience and move-out processes
Strategies for reducing friction in property management
Chapters
00:00 Introduction to leasing and maintenance relationship
02:03 Understanding friction in property management
03:48 The impact of apartment readiness on leasing
05:54 The importance of accurate make-ready dates
08:01 Using reports to track apartment availability
09:54 The role of communication in reducing friction
12:01 Pre-move out inspections and scheduling
13:57 Modern tools versus whiteboards for scheduling
15:51 The value of regular huddles and updates
18:01 Resident experience and move-out process
19:57 Empowering maintenance with pricing and decision-making
22:14 Timing of move-out inspections and resident stress
24:07 Documentation and communication for damages
26:03 The ripple effect of scheduling errors
28:07 The importance of cross-departmental trust
29:54 Using technology to improve accuracy and efficiency
31:50 The impact of lease renewal timing
34:09 Key takeaways and next steps
34:59 Final thoughts and closing
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