00:02:00Introductions
00:03:10The Importance of Being Trauma-Informed
00:04:45Defining Reactivity
00:07:00The Four Stress Responses
00:09:55What does it mean to be regulated?
00:12:05The Paradox of Leadership Performance and Presence
00:17:36What does it mean to be a trauma-informed leader?
00:19:57A Leader’s Role in Supporting Employees
00:22:47Coaching through Conflict
00:26:28Difference between Coaching and Therapy
00:30:05Narrative Identity: Shaping and Reframing the Past
00:33:30Supporting Self-Authorship in our Clients
00:36:31Ways to Ask Clients about their History
00:40:16The Skill of Asking for Permission
00:43:31Grief is a Human Emotion