ABOUT THIS EPISODE
http://leanblog.org/audio80
Here's the Key to Visual Management:To me, the core of visual management is captured in this statement from Fujio Cho, now the honorary chairman of Toyota:
"Know normal from abnormal... right now!"
If the "visual" isn't helping accomplish that goal, it's probably not visual management. Visual management has two parts - the visual(something you see) and the management (the action you take based on the visual). Why do we have to manage the visual abnormality? To get better results.
Here's the Key to Visual Management:To me, the core of visual management is captured in this statement from Fujio Cho, now the honorary chairman of Toyota:
"Know normal from abnormal... right now!"
If the "visual" isn't helping accomplish that goal, it's probably not visual management. Visual management has two parts - the visual(something you see) and the management (the action you take based on the visual). Why do we have to manage the visual abnormality? To get better results.
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TL;DR: In a 1993 speech, Toyota leader Fujio Cho said organizations can create their own Lean systems, but success depends on three principles: leaders going to the gemba, asking “why” to learn from problems, and respecting and motivating people — not copying Lean tools.
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TL;DR: Deming and Toyota's Fujio Cho asked the same uncomfortable question: why do management systems destroy motivation in people who started out wanting to do good work? The answer points to practices leaders can actually change.
Check part 1 of this series in episode 464,
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