ABOUT THIS EPISODE
Kerry runs a company. People are constantly reading into things she does: a look she gives in a meeting, a question she asks, even her silence. And most of the time, what they conclude has nothing to do with what she was actually thinking.
Kerry has learned over many years of leading that the most damaging relationship problems inside an organization rarely start with bad intentions. They start with a story someone told themselves that nobody ever thought to check.
This episode covers the R in the SHARES model: Reflect with Questions and Dialogue. It follows directly from last week, when Kerry talked about articulating your experience.
That step says: Here is what I experienced. This one says: Now help me understand what you experienced.
Without that second part, articulating your experience becomes a speech. And nobody wants to receive feedback as a speech.
The most important relationship problems do not start with bad intentions. They start with stories we told ourselves that we never bothered to check. And dialogue is the only thing that interrupts those stories before they become someone's reality.
To learn more, visit http://kerrysiggins.com
Her new book, Talk With Trust, is available for pre-order now.
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