ABOUT THIS EPISODE
Four federal employees discuss the January-March 2025 reduction in force efforts at GSA that eliminated entire teams, including the Office of Customer Experience’s Service Design - Enterprise Digital Experience unit. The conversation reveals how the elimination of specialized teams doing digital modernization and customer experience work represents not just job losses but the wholesale destruction of institutional knowledge, proven methodologies, and the government’s capacity to tackle complex problems.
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English
United States
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Introduction
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