S1: Hello and welcome to this Vision Australia Radio podcast. We're gearing up for a little bit of a special event tomorrow, October 20th. Uh, it is being hosted in Bendigo at the All Seasons Hotel in Bendigo from 10 a.m. to 3:30 p.m. we're, of course, talking about the AZA Expo Local edition. The first of its kind happening in Bendigo. Local edition is designed to bring assistive technology, connection and conversation closer to the communities that are served by AZA and Vision Australia. Radio will be there, but also tons of other exhibitors will be in the space. I think it's something around 35 by memory. One of them is Ben Werner from Ace Tech Services, and he's here. Joining me now to have a bit of a chat about what you can expect from their presence at the event tomorrow. Hello, Ben. Ben, can you tell me a little bit about Aztec and its history? When was the brand formed?
00:01:35
S2: Yeah, Aztec. Aztec started more than 30 years ago. Alan Strange is the a s in Aztec. And here's a Ballarat local. And he originally found people had a need to repair their wheelchairs. Right. So back in the day when everything was privately funded, people couldn't just fix their their joystick. So he loved fiddling and he would pull things apart and fix them for people. And so from his garage, he took that into a store. About 15 years ago, Chaz and Karen Werner bought it and I think probably quadrupled in size. Now we have 27 staff and we do more than just repair wheelchairs. We sell and service all assistive technology.
00:02:17
S1: How common were services like that in Ballarat 30 years ago?
00:02:21
S2: Well, I think there was there was a retail store and then Aaron Allen was the only repairer.
00:02:28
S1: Yeah. Right. So I guess that, uh, the alternative would be a bit of a hike to Melbourne to get your wheelchair fixed.
00:02:33
S2: Oh, absolutely. And you have to go to your tire shop to get your scooter tires changed because there wasn't even anyone that did home visits.
00:02:41
S1: Yeah, right. Really important local service there by the sound of it. And obviously it's grown because the importance and the need for it is still there.
00:02:48
S2: Absolutely, absolutely. And being a regional based supplier, we've kind of figured out that we have to be a one stop shop. If someone's driving in from Hamilton, Mildura or from Bendigo, they come to us and they say, you know, I need a wheelchair, I need a back scratcher. Um, and I can't get into my car. So we do vehicle modifications, home modifications, everything from your your back scratchers to the robot feeders to help you eat if you can't hold on to your cutlery anymore. We're now a one stop shop and we're all country people. And so we we end up out in farms outside of stall, and someone will need a modification to their quad bike so that they can still get out there and check out the sheep, even though they're a wheelchair user.
00:03:35
S1: A bit of a grasp on the situation that maybe, uh, folk in, uh, metro areas might not quite understand.
00:03:43
S2: Definitely, definitely. Or even if um, and I suppose you know, wood fires in the city anymore, but just a way to you get a wheelbarrow behind your mobility scooter so you can bring the wood in from out the back.
00:03:55
S1: That's a pretty impressive situation there. I'd love to see that in action. Uh, clearly, you know, obviously a good need for it. Ben, what kinds of products can we expand on some of those products? What are you offering people living with disability? Anything else there that you would like to sort of mention? You haven't yet?
00:04:09
S2: Yeah, there's a, there are a lot of, um, digital aids if you need a, like a medication reminder or orientation clocks. So what day or week is it for your, your relatives that sometimes forget or even just your bottle openers, something you can put on the top of your bottle of Coke. Press a button and it opens it for you. Everything from the small things up to the big things to get you in and out of your car. And being regional, we've kind of had to come up with some new concepts as well. We have trailers that people in the city will will definitely use as well. If you can't drive to your GP anymore and you can't afford a car modification to put your scooter in the back. We've got trailers now so that you can chuck your scooter in the back of the trailer and drive in to see your GP or the hospital or whatnot. And that was just because there wasn't that gap in the middle.
00:05:00
S1: I can think back to maybe 20 years ago, I had a workmate when I was working my first job at a supermarket, who was carer to her husband, and I can remember the time and energy and money they went through, just trying to find a suitable vehicle that can transport a wheelchair. And, um, you know, they were looking at something that was about 15 years old at the time, cost an absolute fortune. So finding that workaround and having that option there is quite remarkable, I'd say.
00:05:25
S2: Absolutely. And it means that rather than getting to a point where you're stuck at home until you can afford it, something simple like a trailer means that you can tow it behind the car you've already got, and you can get out and see your friends. You can go on holiday. A lot of people have bought them so far, have bought them with the idea of going camping with the kids and the grandkids, because they can put their scooter or their chair in the back and go out with them. It's really hard to do for years before.
00:05:50
S1: People having a little bit more choice than opening up their world a bit.
00:05:53
S2: Absolutely.
00:05:54
S1: Interesting. You're talking about the big and small products, and I think one of the smaller of the products available that support the blind and low vision community is the liquid level indicator, which just helps someone be aware of how, you know, full the cup's getting. And that's particularly helpful when you know you're dealing with boiling water. So I'm just wondering some of the products that perhaps might translate there that you've got available that could support the blind and low vision community as well?
00:06:19
S2: Absolutely. There was one that I've only recently discovered, and it's a a sensor toilet light. And so it clips on the toilet bowl. So as you walk into the bathroom, it knows you're there and it lights up. And so you can actually see where the toilet is. I know for me, I wear glasses and I probably can't make it to the bathroom without my glasses on. And just the idea that you could walk into that pitch black room and the lights there, you're not fumbling about when you're in a hurry. And I thought that was a such a simple but great idea.
00:06:49
S1: Not wrong. There's probably a few women listening that would think, uh, perhaps the men in the house could all benefit from one of those at times.
00:06:56
S2: Oh, absolutely. Even if you're not visually impaired. Yeah. Bit of encouragement. Encouragement wouldn't go amiss.
00:07:03
S1: Yeah. I don't mind a few sensor lights like that. I don't actually like I sort of got a light sensitivity issues myself. And just having that sort of light, that's just enough to get you through where you need to go in the middle of the night without having to run around turning everything bright light 100%, you know, in the middle of the night is probably quite beneficial to everyone.
00:07:20
S2: Completely, completely. And it's probably similar to, uh, you might like light globes now, as you can get the smart LEDs and whatnot, the light globes that have a sensor built in. So as you walk down the hallway at nighttime, the lights turn on and you can set them so that they are a dim light at night time. Um. Yeah. Right. So you don't have to touch any switch. You don't have to try and find your way. They just, it knows you're there and turns on.
00:07:45
S1: That sounds fantastic. They're probably going to last a little bit longer than the ones I purchased on Temu.
00:07:51
S2: Absolutely. Get you through more than five days.
00:07:54
S1: I think so, yeah. Uh, can customers purchase your products through any government funding streams as well as purchasing products themselves?
00:08:01
S2: Yeah, yeah. Again, uh, being regionally, we've been quite lucky that we've been approached by all funding bodies that I can think of top of my head. So your DVATAC workcover. So we do mainly, uh, aged care and NDIS, but we also work with Swep for all your people in Victoria.
00:08:21
S1: Oh, yeah.
00:08:22
S2: Yeah.
00:08:23
S1: Fantastic. Is this your first time exhibiting at an arts event? And if so, what motivated you to get involved?
00:08:30
S2: Yes, this is our first time exhibiting at. So do an incredible job of bringing together suppliers. Allied health workers and end users. And so the companies that are displaying have they display their information in a way that everyone can understand what's going on.
00:08:46
S1: Yeah.
00:08:46
S2: And so we love going and taking even our service technicians as well as our salespeople, because they all learn from going to these sites. Melbourne's too big for us because we're regionally. So this will be our first time exhibiting because we can finally get to a place where the end users and the allied health workers are the people that we see every day.
00:09:06
S1: Yeah. Right.
00:09:07
S2: So I think Bendigo is going to be a really exciting way for us to connect with, uh, especially the occupational therapists that we work with. I've already seen a few in the store this morning who are knocking off early so they can head over and stay in Bendigo, in fact.
00:09:22
S1: Yeah, fantastic. Um, hopefully a lot of folk, uh, take the trip from Ballarat to Bendigo and, uh, that that data's recorded because that might mean, uh, an answer event locally that might be good at some stage.
00:09:34
S2: Well, I think that's the discussion down the track. So maybe, oh well next year is definitely in Melbourne and so there won't be one. But the year after that they're contemplating where the next one will be, be it in Ballarat or further afield. It'd be good to see.
00:09:49
S1: Yeah, I've attended quite a few of the events myself now. Um, I've noticed people can sometimes feel confused or anxious trying to understand what technology and supports are available to them. Do you do you find this to when someone comes into the shop or gives you a call? Is it rewarding when you're able to help someone find a solution that works for them?
00:10:07
S2: Absolutely. There's there is too much out there and we see it every day. The changes to the aged care system recently have really thrown a spanner in the works for even people that knew the system. You support coordinators, occupational therapists and whatnot. And we have been lucky enough to network with therapists and hospitals and suppliers to try and come up with a some dot points for people so they can find their way through.
00:10:33
S1: That sounds like a great resource. So let's recap what products you'll have on display at the at Bendigo Expo tomorrow, 20th of October.
00:10:40
S2: In this part of the world, we are your go to vehicle modifications supplier. So we have a range of things to help you get in the car. Uh, ways to drive if you need hand controls or you've lost your right foot. So you need a left foot accelerator. And also we'll have our trailers tools for wheelchair users so they can still get in and out of the car and drive, but also a number of powered wheelchairs. We do some really complex chairs that look like transformers, um, and really transform people's lives. So we're looking to show that we can do more than just a ramp to help you get in or a grab rail or a walker, but we have the full range of things, as well as taking a lovely IMG leather recliner to show you that if you need a lift chair, you don't have to get an old fluffy one. There's some beautiful Danish designed leather things out there that are still within your price range.
00:11:44
S1: Yeah, I think I might be hanging out at your stall at, uh, sitting on one of those chairs at about 3:00 tomorrow afternoon. I might need it.
00:11:50
S2: Well, that'd be, that'd be good, because we moved our site and we are opposite the coffee stand.
00:11:56
S1: Oh, fantastic. There'll be a nice long line of people there, um, needing a seat while they're waiting for their coffee to be cold. So there you go.
00:12:02
S2: Absolutely. That's the plan.
00:12:04
S1: All right. Uh, Ben, finally, how can listeners find out more about your products or get in touch for support?
00:12:11
S2: Yeah, you can give us a call 53363900. Or you can jump onto our website as techservices.net.au. Uh, we're on Facebook, but probably the easiest way is to come and see us at Adsa tomorrow in Bendigo. We'll be there from ten till, uh, 330. I think it finishes up more than happy to chat. There's four of us there, so we've got plenty of time for you, and if you have your coffee, we'll probably come over and bother you anyway.
00:12:38
S1: Hey Ben, prior to having a chat to you today, I was actually recording a podcast for Vision Australia around supports available to regional clients. I'm really curious about the extra supports that you offer to the community. For those that can't get into your physical space.
00:12:54
S2: Yeah, being being regionally based, we know the danger of distance. I suppose you're far from hospitals. You're far from your supports. Uh, we have eight vans here because we know that we need to get out into the community so we can bring anything that you need to you so you can give it a go. Otherwise, how do you know if it'll help? So if people want to use a bed or a chair or a wheelchair, or try those handy sensor lights I was telling you about, we will drive to you. We cover most of Western Victoria. We'll bring the products out, meet with you and your therapist and your families, and let you actually try your wheelchair or your walker at home so you know that it actually fits through the door. You can get around your bed, all those things that you can't actually figure out in a store, especially if you can't get to the store.
00:13:43
S1: That sounds most helpful. I couldn't imagine, you know, having to, you know, put your hand in your pocket or go through the process of getting the funding for the products that you need, purchasing it, getting home, realizing it doesn't quite fit your situation. So that sounds immensely helpful.
00:13:57
S2: Absolutely. That's it. That's what we want to do.
00:14:00
S1: Really important question to wrap up the interview, Ben, what's your coffee of choice?
00:14:04
S2: Well, uh, I am a strong flat white. And if I'm feeling really fancy, I'll go out and pay for the the extra for the oat milk as well.
00:14:12
S1: Oh, there you go. Big fan of oat milk here. There you go. We'll chat over oat milk tomorrow. Uh, Ben, thank you so much for joining us today on Vision Australia Radio, and we look forward to seeing you at the at Bendigo Local Expo tomorrow, 20th of October.
00:14:27
S2: Perfect. Thanks, Jace. Can't wait to see you there.
00:14:29
S1: Don't forget, you can still register to come along to the Atsa Expo. Local edition in Bendigo tomorrow. Well worth the drive if you're out of town or even you know better if you're actually in Bendigo listening to us today. It's on from 10 a.m. to 3:30 p.m. all Seasons Hotel in Bendigo. Do get along. Chat to us. Vision Australia Radio will be there as well as Vision Store. The local vision store staff will be in attendance to offer you any tips, tricks, supports that you might have around the kind of assistive technology that would support you. Live the life you choose. So many amazing blind and low vision services technologies available. And of course, if we can't do something, there's plenty of other exhibitors there like Ben and Aztec who can help you in your accessibility and independence needs. So we're looking forward to seeing you. And we thank Azza once again for being a Vision Australia radio sponsor. That's it from me for today. See you tomorrow at All Seasons Hotel in Bendigo. I'm Jason Gibbs. Bye for now.