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ABOUT THIS EPISODE
This is the very first episode of Integration Talks, a podcast where we discuss everything software integration with thought leaders and experts across industries.
In this episode, the podcast host and Exalate CEO, Francis Martens, discusses a few topics regarding ITIL with Alexander Schmidt, an ITIL 4 trainer & owner of Value Insights with more than a decade of experience in multinational companies in Switzerland & Hungary.
What is covered in this episode:
- Update from ITIL3 to ITIL4
- Using ITIL4 and the voice of the customer with different helpdesks
- ITIL4 and multi-helpdesk integration
- Measuring the integration's KPIs for the companies involved
Do not forget to check out the Exalate e-books on software integration: https://exalate.com/ebooks-and-whitepapers/
And if you enjoyed this episode, please support our podcast by leaving a review.
English
United States
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OTHER EPISODES IN THIS PODCAST
Another week, another Integration Talks episode!
In the second episode, Francis Martens hosts Ryan Lunka from Blended Edge.
Ryan is the co-founder and CEO at Blended Edge, a company with the goal of helping software teams deliver integrations faster, easier, and more cost-effectively. He’s a for…
In this episode of Integration Talks, a podcast on everything integration, Francis hosts Rob Akershoek to discuss ITIL 4 & agile integration.
Rob is an IT Management Consultant with expertise in a wide range of topics: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Contin…
In this episode of Integration Talks, a podcast on everything integration, Francis hosts Claire Agutter to discuss SIAM.
Claire is a service management trainer, consultant, and author. She is the director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM, and more. She's also t…
In this episode of Integration Talks, a podcast on everything integration, Francis hosts Chuck Tomasi to discuss ServiceNow IntgerationHub.
Chuck is a senior developer advocate at ServiceNow and also an author, IT professional, podcast host, and in his free time, a martial artist!
About this episod…
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