WEBVTT
00:00:00.320 --> 00:00:08.400
It used to be nice to go into Dunkin' Donuts and not have to make a decision that might affect my well-being or the rest of the day.
00:00:08.720 --> 00:00:18.480
And I'm exaggerating, but I literally stand there and if the person's watching you and you hit no tip, I have driven away and then felt like such an asshole.
00:00:18.800 --> 00:00:22.960
But I think back, I mean, okay, go back to five years ago.
00:00:23.120 --> 00:00:25.120
Did we ever tip at Dunkin' Donuts?
00:00:25.440 --> 00:00:35.119
And maybe there was the rare occasion where somebody just, you know, they brightened your day, they were nice, and you slid them a$5 bill.
00:00:35.359 --> 00:00:36.320
Well, that's different.
00:00:36.399 --> 00:00:39.439
And I, you know, the fact that we could do that, that was great.
00:00:39.600 --> 00:00:41.200
But it was never an expectation.
00:00:41.280 --> 00:00:46.079
And though those people, even if you gave them a dollar or two, they were like pleasantly surprised.
00:00:46.240 --> 00:00:47.359
They were happy.
00:00:47.600 --> 00:00:55.039
Now I think what we're training in people is if someone doesn't give you a tip, they're kind of looking down on you.
00:00:55.200 --> 00:00:57.679
There's definitely become an expectation.
00:00:58.560 --> 00:01:03.840
It's interesting because I have had the occasion now a couple times too, the opposite of that.
00:01:04.079 --> 00:01:13.280
I've had, and one of them recently, it was at Starbucks, and it was a younger girl, and she told me when that screen came up with the tip.
00:01:13.519 --> 00:01:16.400
She said, you could just hit cancel on that.
00:01:16.640 --> 00:01:18.799
And then I actually ended up giving her 20%.
00:01:19.200 --> 00:01:27.200
And I did feel good about it because I could tell she feels awkward to hand someone a black coffee and then expect a tip.
00:01:27.359 --> 00:01:34.640
Now I don't know if she says that to everyone or if it is just because my order is so simple, but that has to go into the decision too.
00:01:34.719 --> 00:01:41.599
And I'm probably the only one overthinking this, but it's just the it's a it's inconvenient to be honest.
00:01:41.760 --> 00:01:45.040
Like I don't think we should have to go, should I tip them?
00:01:45.200 --> 00:01:46.400
Should I not tip them?
00:01:46.640 --> 00:01:49.359
It used to be pretty straightforward who we would tip.
00:01:49.599 --> 00:01:57.040
So we knew when we went to a hotel, for instance, if a bellman helped you with your luggage, you you gave him a tip.
00:01:57.120 --> 00:02:01.760
And for me, you know, that's probably like 10 bucks, depending on how much luggage I have.
00:02:02.000 --> 00:02:06.239
The guy with the car, the valet guy, you always got to give him a five, right?
00:02:06.400 --> 00:02:07.680
That seems normal.
00:02:07.920 --> 00:02:12.800
When you're in a restaurant, you were definitely expecting to tip the waitress.
00:02:12.960 --> 00:02:15.039
And I like the way we do restaurants.
00:02:15.199 --> 00:02:19.680
I like it because, you know, I'm never gonna be the guy who gives somebody zero.
00:02:19.759 --> 00:02:24.080
I don't, I can think of one time that my wife and I ever actually did that.
00:02:24.479 --> 00:02:30.159
My little way of at least making feel better about bad services, it's not a huge difference, you know.
00:02:30.319 --> 00:02:38.000
But if my standard is like 20%, my extra good service is like 22 to 25.
00:02:38.960 --> 00:02:43.199
And then if it's bad service, it's probably 15.
00:02:43.360 --> 00:02:44.639
But that would be really bad.
00:02:44.719 --> 00:02:47.520
And even then, sometimes it's just not worth the hassle.
00:02:47.599 --> 00:02:49.280
It really isn't, you know?
00:02:49.599 --> 00:03:02.319
Um, and I think over time, though, those 5% tips do add up because when you're in the service industry like that, don't think that waitresses and waiters don't compare what they make in tips.
00:03:02.479 --> 00:03:04.800
And some definitely do better than others.
00:03:05.039 --> 00:03:08.240
I mean, there's certainly a skill to that job.
00:03:08.560 --> 00:03:12.960
So I think what we need to decide as a society, though, is how we want to tip.
00:03:13.120 --> 00:03:14.639
Other countries do it, you know.
00:03:14.719 --> 00:03:17.360
I mean, what do we really want in this country?
00:03:17.520 --> 00:03:25.680
I think my opinion is if you have a small business that's not a sit-down restaurant, then you shouldn't have tipping.
00:03:26.000 --> 00:03:28.319
Tipping shouldn't come up on the toast screen.
00:03:28.400 --> 00:03:29.680
It should just be the checkout.
00:03:29.759 --> 00:03:32.400
You shouldn't be prompting your customers with this.
00:03:32.719 --> 00:03:41.199
I could, I feel a lot of these business owners use this as a way to skirt paying their people, what they should be paying them.
00:03:41.520 --> 00:03:51.840
And the other option is if you really want to take the inconvenience out of it for me, just put the charge in the coffee, raise your price by that 20%.
00:03:52.479 --> 00:03:55.599
Then the consumer is going to really decide what they want.
00:03:55.840 --> 00:04:00.240
And one thing we could do, you know, think how does change happen in a society?
00:04:00.400 --> 00:04:05.680
I know this is like a non-issue, but that's what actually makes it easy to change.
00:04:05.919 --> 00:04:21.439
I think if enough people start no tipping on those screens, and if enough people, you know, maybe even write a review that says, you know, to the restaurant owner, hey, let's stop automating tipping here.
00:04:21.839 --> 00:04:23.920
Um, that would make a change.
00:04:24.160 --> 00:04:30.319
Now, I know a lot of people are listening right now and they're like, wow, he is a fucking asshole.
00:04:30.560 --> 00:04:32.480
But I want to defend myself.
00:04:32.800 --> 00:04:34.000
I like tipping.
00:04:34.079 --> 00:04:35.519
I want to be very clear.
00:04:35.680 --> 00:04:47.920
I like to go to a restaurant, I like to reward good service, but it is nothing more than just an extra hassle to prompt me at a Dunkin' Donuts to tip 20%.
00:04:48.879 --> 00:04:59.600
And I am mainly saying this because I believe it's a way for the business owners to skirt actually saying our product really costs 20% more.
00:04:59.839 --> 00:05:06.480
And then what happens is people like me who say, oh man, now I feel guilty that I didn't tip.
00:05:06.639 --> 00:05:11.360
I have found myself where I'm hitting just the 20% and moving on with my life.
00:05:11.519 --> 00:05:13.680
Well, now you got enough people doing that.
00:05:13.839 --> 00:05:17.839
And we've just reversed the way this system was working.
00:05:18.000 --> 00:05:19.600
And it was working very well.
00:05:19.920 --> 00:05:22.959
So there are ways in society you can change things.
00:05:23.120 --> 00:05:26.319
I know you're probably listening to me, like, who the hell cares this much?
00:05:26.480 --> 00:05:33.600
But these are the kind of little annoyances that if you don't start to push back, and it is a society thing, by the way.
00:05:33.680 --> 00:05:35.040
It's not even a government thing.
00:05:35.120 --> 00:05:37.600
It's how we, all of us, I don't care.
00:05:37.759 --> 00:05:38.879
This is not a political thing.
00:05:38.959 --> 00:05:44.160
This is like, it's a hassle thing, and you know that people could just be paid more by the restaurant owner.
00:05:44.480 --> 00:05:48.000
This is uh, this should be a simple one for us to solve.
00:05:48.319 --> 00:05:49.600
Here's the thing, though.
00:05:49.839 --> 00:05:54.639
You're the guy hitting 20% out of guilt, and that's the whole business model.
00:05:54.879 --> 00:05:59.519
The screen works because it's just awkward enough to make a nice guy cave.
00:05:59.680 --> 00:06:04.399
The other side is that the kid behind the counter probably didn't choose those buttons.
00:06:04.720 --> 00:06:13.120
Square, one of the big payment systems, lets the owner turn tips on, pick the presets, even decide whether they come before you tap.
00:06:13.360 --> 00:06:18.240
So I'm with you on aiming this at the owner, not the person handing you a large black coffee.
00:00:00.320 --> 00:00:08.400
It used to be nice to go into Dunkin' Donuts and not have to make a decision that might affect my well-being or the rest of the day.
00:00:08.720 --> 00:00:18.480
And I'm exaggerating, but I literally stand there and if the person's watching you and you hit no tip, I have driven away and then felt like such an asshole.
00:00:18.800 --> 00:00:22.960
But I think back, I mean, okay, go back to five years ago.
00:00:23.120 --> 00:00:25.120
Did we ever tip at Dunkin' Donuts?
00:00:25.440 --> 00:00:35.119
And maybe there was the rare occasion where somebody just, you know, they brightened your day, they were nice, and you slid them a$5 bill.
00:00:35.359 --> 00:00:36.320
Well, that's different.
00:00:36.399 --> 00:00:39.439
And I, you know, the fact that we could do that, that was great.
00:00:39.600 --> 00:00:41.200
But it was never an expectation.
00:00:41.280 --> 00:00:46.079
And though those people, even if you gave them a dollar or two, they were like pleasantly surprised.
00:00:46.240 --> 00:00:47.359
They were happy.
00:00:47.600 --> 00:00:55.039
Now I think what we're training in people is if someone doesn't give you a tip, they're kind of looking down on you.
00:00:55.200 --> 00:00:57.679
There's definitely become an expectation.
00:00:58.560 --> 00:01:03.840
It's interesting because I have had the occasion now a couple times too, the opposite of that.
00:01:04.079 --> 00:01:13.280
I've had, and one of them recently, it was at Starbucks, and it was a younger girl, and she told me when that screen came up with the tip.
00:01:13.519 --> 00:01:16.400
She said, you could just hit cancel on that.
00:01:16.640 --> 00:01:18.799
And then I actually ended up giving her 20%.
00:01:19.200 --> 00:01:27.200
And I did feel good about it because I could tell she feels awkward to hand someone a black coffee and then expect a tip.
00:01:27.359 --> 00:01:34.640
Now I don't know if she says that to everyone or if it is just because my order is so simple, but that has to go into the decision too.
00:01:34.719 --> 00:01:41.599
And I'm probably the only one overthinking this, but it's just the it's a it's inconvenient to be honest.
00:01:41.760 --> 00:01:45.040
Like I don't think we should have to go, should I tip them?
00:01:45.200 --> 00:01:46.400
Should I not tip them?
00:01:46.640 --> 00:01:49.359
It used to be pretty straightforward who we would tip.
00:01:49.599 --> 00:01:57.040
So we knew when we went to a hotel, for instance, if a bellman helped you with your luggage, you you gave him a tip.
00:01:57.120 --> 00:02:01.760
And for me, you know, that's probably like 10 bucks, depending on how much luggage I have.
00:02:02.000 --> 00:02:06.239
The guy with the car, the valet guy, you always got to give him a five, right?
00:02:06.400 --> 00:02:07.680
That seems normal.
00:02:07.920 --> 00:02:12.800
When you're in a restaurant, you were definitely expecting to tip the waitress.
00:02:12.960 --> 00:02:15.039
And I like the way we do restaurants.
00:02:15.199 --> 00:02:19.680
I like it because, you know, I'm never gonna be the guy who gives somebody zero.
00:02:19.759 --> 00:02:24.080
I don't, I can think of one time that my wife and I ever actually did that.
00:02:24.479 --> 00:02:30.159
My little way of at least making feel better about bad services, it's not a huge difference, you know.
00:02:30.319 --> 00:02:38.000
But if my standard is like 20%, my extra good service is like 22 to 25.
00:02:38.960 --> 00:02:43.199
And then if it's bad service, it's probably 15.
00:02:43.360 --> 00:02:44.639
But that would be really bad.
00:02:44.719 --> 00:02:47.520
And even then, sometimes it's just not worth the hassle.
00:02:47.599 --> 00:02:49.280
It really isn't, you know?
00:02:49.599 --> 00:03:02.319
Um, and I think over time, though, those 5% tips do add up because when you're in the service industry like that, don't think that waitresses and waiters don't compare what they make in tips.
00:03:02.479 --> 00:03:04.800
And some definitely do better than others.
00:03:05.039 --> 00:03:08.240
I mean, there's certainly a skill to that job.
00:03:08.560 --> 00:03:12.960
So I think what we need to decide as a society, though, is how we want to tip.
00:03:13.120 --> 00:03:14.639
Other countries do it, you know.
00:03:14.719 --> 00:03:17.360
I mean, what do we really want in this country?
00:03:17.520 --> 00:03:25.680
I think my opinion is if you have a small business that's not a sit-down restaurant, then you shouldn't have tipping.
00:03:26.000 --> 00:03:28.319
Tipping shouldn't come up on the toast screen.
00:03:28.400 --> 00:03:29.680
It should just be the checkout.
00:03:29.759 --> 00:03:32.400
You shouldn't be prompting your customers with this.
00:03:32.719 --> 00:03:41.199
I could, I feel a lot of these business owners use this as a way to skirt paying their people, what they should be paying them.
00:03:41.520 --> 00:03:51.840
And the other option is if you really want to take the inconvenience out of it for me, just put the charge in the coffee, raise your price by that 20%.
00:03:52.479 --> 00:03:55.599
Then the consumer is going to really decide what they want.
00:03:55.840 --> 00:04:00.240
And one thing we could do, you know, think how does change happen in a society?
00:04:00.400 --> 00:04:05.680
I know this is like a non-issue, but that's what actually makes it easy to change.
00:04:05.919 --> 00:04:21.439
I think if enough people start no tipping on those screens, and if enough people, you know, maybe even write a review that says, you know, to the restaurant owner, hey, let's stop automating tipping here.
00:04:21.839 --> 00:04:23.920
Um, that would make a change.
00:04:24.160 --> 00:04:30.319
Now, I know a lot of people are listening right now and they're like, wow, he is a fucking asshole.
00:04:30.560 --> 00:04:32.480
But I want to defend myself.
00:04:32.800 --> 00:04:34.000
I like tipping.
00:04:34.079 --> 00:04:35.519
I want to be very clear.
00:04:35.680 --> 00:04:47.920
I like to go to a restaurant, I like to reward good service, but it is nothing more than just an extra hassle to prompt me at a Dunkin' Donuts to tip 20%.
00:04:48.879 --> 00:04:59.600
And I am mainly saying this because I believe it's a way for the business owners to skirt actually saying our product really costs 20% more.
00:04:59.839 --> 00:05:06.480
And then what happens is people like me who say, oh man, now I feel guilty that I didn't tip.
00:05:06.639 --> 00:05:11.360
I have found myself where I'm hitting just the 20% and moving on with my life.
00:05:11.519 --> 00:05:13.680
Well, now you got enough people doing that.
00:05:13.839 --> 00:05:17.839
And we've just reversed the way this system was working.
00:05:18.000 --> 00:05:19.600
And it was working very well.
00:05:19.920 --> 00:05:22.959
So there are ways in society you can change things.
00:05:23.120 --> 00:05:26.319
I know you're probably listening to me, like, who the hell cares this much?
00:05:26.480 --> 00:05:33.600
But these are the kind of little annoyances that if you don't start to push back, and it is a society thing, by the way.
00:05:33.680 --> 00:05:35.040
It's not even a government thing.
00:05:35.120 --> 00:05:37.600
It's how we, all of us, I don't care.
00:05:37.759 --> 00:05:38.879
This is not a political thing.
00:05:38.959 --> 00:05:44.160
This is like, it's a hassle thing, and you know that people could just be paid more by the restaurant owner.
00:05:44.480 --> 00:05:48.000
This is uh, this should be a simple one for us to solve.
00:05:48.319 --> 00:05:49.600
Here's the thing, though.
00:05:49.839 --> 00:05:54.639
You're the guy hitting 20% out of guilt, and that's the whole business model.
00:05:54.879 --> 00:05:59.519
The screen works because it's just awkward enough to make a nice guy cave.
00:05:59.680 --> 00:06:04.399
The other side is that the kid behind the counter probably didn't choose those buttons.
00:06:04.720 --> 00:06:13.120
Square, one of the big payment systems, lets the owner turn tips on, pick the presets, even decide whether they come before you tap.
00:06:13.360 --> 00:06:18.240
So I'm with you on aiming this at the owner, not the person handing you a large black coffee.
