ABOUT THIS EPISODE
In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at how to create the vendor-customer experience. They discuss the power of market knowledge and vendor reports for listed/sold/withdrawn/price reductions, watching for red, orange and green lights, the power of campaign reset menus and weekly vendor meetings for the first 4 weeks.
They continue to dial in the customer experience, from WhatsApp groups to live data, making it easy to have the conversations that matter. Josh illustrates why he's the short-term relationship specialist, Kon outlines the simplicity of doing the right thing, and they share their views around Beeper, Opal and the changing nature of the always-on economy.
English
Australia
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Summary
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