ABOUT THIS EPISODE
As the self storage industry heads into another busy season and with ISS World Expo around the corner, Josh and Melissa take a step back to talk about something simple but often overlooked. What is the core of your business and are you still focused on it?
With AI and new tools dominating conversations across the industry, it is easy to get pulled in a lot of different directions. Some of those tools can enhance your business. Others can become distractions.
In this episode, we break down the difference.
We look at real-world examples like Amazon expanding in ways that still support its core business, compared to companies like Microsoft that invested heavily in products that did not align with their main focus.
Then we bring it back to self storage.
At the end of the day, our business is renting units. That means focusing on three things above all else:
- Creating a smooth and simple rental experience
- Delivering a great customer experience after move-in
- Attracting the right customers to your facility
If those three things are not dialed in, nothing else will matter.
This episode is a reminder to evaluate where your time, money, and attention are going and to make sure everything you are adding actually supports the main thing.
If you're planning your year, here are a few events we recommend:
- Register for the NeSSA Expo in Connecticut using code Lighthouse10 - Register Here
- Register for The Big Ideas in Storage Conference in Texas - Register Here
- Register for MSM's The Show using code LSS2026 - Register Here
Hosts: Josh Huff & Melissa Huff
Produced by Lighthouse Storage Solutions
