The audio of this episode may be broken.
How to fix it?
ABOUT THIS EPISODE
We spend a lot of time perfecting the customer experience in the sales and marketing process. But what about customer support? Are your customers getting an exceptional experience there, too?
Rob May is our guest on today's episode of Frictionless. Rob is Co-Founder and CEO of Talla, a platform and knowledge base that combines Artificial Intelligence, automation, and machine learning to help customer facing teams get the right information when they need it.
On this episode of the show, we're talking about how you can create a great customer support experience. Specifically, how you can implement AI to improve the efficiency, quality, and overall experience customers get in support interactions.
English
United States
OTHER EPISODES IN THIS PODCAST
Have you been reluctant to use bots in your business? With technology today, it can feel like everybody is hiding behind a screen. So maybe you’re hesitant to add a bot to your team because it might make interactions less personal.
Dana Tran is the founder of ThinkTuitive where she helps businesse…
Arlo & Co is a destination for personalized and meaningful gifts. On today's episode, we chat with Branka Injac Misic, CMO of Arlo & Co.
She discusses how to train your customer service staff to prioritize empathy and create conversation in your emails for a higher sales return. After all,…
Dale Dupree, known on LinkedIn as the Copier Warrior, talks about breaking down the human emotion and psychology of people to gain perspective as a salesperson in order to disrupt the patterns people go through everyday at work and earn their business.
Growth isn’t just about demand generation. It’s about customer success. Ultimately, your current customers determine the future of your company.
That’s at least what Adam Shoenfeld thinks.
Drift agrees.
Adam’s company Siftrock was recently acquired by Drift, where Adam now works as GM of Siftroc…
Disclaimer: The podcast and artwork embedded on this page are from Creative Side Marketing, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
EDIT
Thank you for helping to keep the podcast database up to date.
