ABOUT THIS EPISODE
Missed calls could be costing your law firm more than you think. Recent data from Clio’s Legal Trends Report shows how poor client communication is driving potential clients away—and it's more common than you'd expect.
William Burry, CRO of VXT, joins Sophie to discuss these findings and explore practical solutions for improving client interactions.
From the rise of automation in legal services to the growing shift toward fixed-fee billing, we break down the key trends shaping the future of law. Plus, William shares how small changes like phone systems and prioritizing client calls, can have a huge impact.
Key Highlights:
- Nearly 50% of law firms fail to answer client calls—leading to lost business.
- Automation’s role in freeing up time for lawyers and improving client service.
- How fixed-fee billing models are pushing firms to operate more efficiently.
- Practical ways VXT helps firms solve the issues outlined in Clio’s report.
- Tune in for a deep dive into the trends and solutions shaping the future of legal practice.
Brought to you by VXT, the phone system built for law firms.
English
New Zealand
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