FS73 Reflections on being Chair of IAF England and Wales with Jane Clift

In this episode Helene talks to Jane Clift about her role as the Chair of IAF England and Wales.

They talk about:

• How Jane got involved with the IAF and the facilitation community

"the game changer for me was coming to my first IAF conference,I had never met so many people interested in facilitation"

• How Jane became the Chair of IAF England and Wales

• Highlights and challenges since becoming the Chair

• The importance of the IAF and community events

"I think there's been a recognition in our chapter, in our community, we can all learn from each other."

• And future plans for both the IAF England and Wales chapter and Jane

A full transcript is below.

Links

Today's guest:

LinkedIn: https://www.linkedin.com/in/jane-clift/

Email: chair@iaf-englandwales.org

To find out more about Facilitation Stories and the IAF and the England and Wales Chapter:

Facilitation Stories website: https://facilitationstories.libsyn.com/

And to email us: podcast@iaf-englandwales.org

IAF England and Wales: https://www.iaf-world.org/site/chapters/england-wales

The Facilitation Stories Team:

Helene Jewell: https://www.linkedin.com/in/helenejewell/

Nikki Wilson: https://www.linkedin.com/in/nicolawilson2/

Transcript

H.J

Hello and welcome to facilitation stories brought to you by the England and Wales Chapter of the International Association of Facilitators, also known as IAF. My name is Helen Jewell, and today I'm going to be talking to Jane Clift, consultant, coach and facilitator and Chair of IAF England and Wales. Welcome Jane.

J.C

Thank you very much, Helen. I'm very happy to be here.

H.J

So I've got lots of questions for you, mostly about your role as chair, but before we do that, it'd be really nice to hear a little bit more about you as a facilitator and the type of work that you do.

J.C

Very good opening question there. So I have facilitated in quite a wide range of contexts, and I think I was doing it before I knew it was called facilitation. So I'm currently have my own business, but I've also worked a great deal for organisations, originally in sort of technology and consulting roles. So I think I was setting up and running workshops well before I knew that there was a term called facilitator, or that facilitation was a thing. So I would say that my practice started very, very organically, very organically. It's

H.J

It's funny, if I listen back to all the different podcasts we've done, we've done, I would say that that kind of thing is a real thread through all of them that people have kind of come into facilitation accidentally, organically, or discovered that it is called facilitation after they began doing it in the first place.

J.C

Exactly, yeah, something that I've also, I've always really loved stationery and stationery shops, like I really, really enjoy going into rymans and places like that. So obviously, when you're working as a facilitator, you have got the best reason in the world to be stocking up on colourful stationery craft materials. So there's something about that aspect of it that I don't know, just I've always really, really liked that idea of bringing, like, colourful stationery or objects into the workplace and having a reason to use them. And that reason is facilitation.

H.J

I love it. That's a great reason. I am also a self confessed stationery nerd, so I totally, I'm totally on board with that. Is there a particular type of facilitation that you enjoy doing, or that you feel is your kind of forte?

J.C

So I've done a lot of facilitation around agreeing, like a strategy or a road map, or like, identifying things that are getting in the way. So one of the areas that I've actually facilitated on quite a lot is risk management, which is really an important topic if you're doing large scale programs or projects, which I've done quite a lot of in my career. So I actually really like that as a topic, whether you do that in person or online. I have done quite a lot of those workshops where you end up with a room covered in pieces of paper, covered in sticky, you know, in post its and so forth. But during lockdown, like many people, I became very adept at online facilitation, and that's probably the space that I've worked in the most over the last few years, and I, I really, really like that, and I'm amazed that it works, because you're connecting up people that can be all over the world, and you're just in this virtual space, and yet you can, you can make magic happen if you can facilitate it well, and I find that an incredible and unexpected gift that came out of lockdown. Having said that, there is nothing like the energy of being in a room with people. I also absolutely love that I had the great pleasure of being facilitated myself recently, large scale workshop, 30 of us in a room, all talking about something, and it was just so much fun. So I'm not sure I've really got a niche. I'm quite a versatile person, but I tend to be better with topics that are a little bit more creative or future oriented, or that are kind of attached to something that's happening right now. Hence the interesting risk.

H.J

Ah, interesting, okay, and it's, yeah, also good hearing about that adaptability, which I think also flows through a lot of facilitators, practice or facilitation, and yeah, that whole movement online. I think it is amazing sometimes, as you say, to think how people can be connected online, but somehow, well, it's not somehow the magic happens. It's because we're brilliant facilitators.

J.C

It is because we're brilliant facilitators and we can create a safe and a fun space. It's, it is incredible, and it's also something that you almost don't realise that you have a gift for until you get that feedback. Oh, that was great workshop. Oh, we made, you know, we made progress, or I felt I could speak up. During the lockdown, I volunteered as a facilitator for action for happiness, and I ran a monthly session, and each month we get to, oh, I've got to do that session again. Oh, like an hour and a half, and I go into it, and I had a co facilitator, and we'd be part way through the session, and the magic would start to happen. And you could feel, because lockdown was a very tough time for many people, and you could feel the magic of facilitation happen. You could feel people relax, open up, and at the end of the session, we'd always do this check in, and everybody without exception, every single one of those sessions we ran, people said, Oh, I feel better. All my energy levels have lifted, or I feel relaxed. And I just thought, wow.

H.J

Yeah. And you get that real kind of lovely feeling in your body where you think, oh, yeah, this, this is, this is good. This is why I do this. Okay. And so you talk about, you know, your work, and then sort of almost discovering, I guess, that you are a facilitator, or that that's the thing that you can call what you do. When did you get more involved in the kind of the facilitation community and the IAF in particular.

J.C

So like many people who facilitate, I had been doing quite a lot of facilitation, without much formal training or orientation and without any awareness there was a facilitation community. So what kind of got me into the IAF was I, I'd been doing some team, like away day workshop, and I had, this is classic me, by the way, I kind of reinvented the wheel, not realising that there were lots of methods out there and and like ways of doing things. And after I did this workshop and probably kind of gave it far too much effort, I thought I actually need to get learn some technique here. I've got the interest, I've got the motivation, I've got the aptitude. I haven't got enough technique. So I went and did some training with ICA UK. I did, I think that their group facilitation skills course. And I think the trainer was Martin Gilbraith, who, at the time, I think, was very much a leading light in the IAF. And I joined the IAF, and then I kind of washed in and out of it a little bit. And when I started to get more involved was at one of the London meetups. That's, I think, when I started to become more actively involved. Realised it was a community. Realised that you could come gather, meet other people who facilitate and talk about facilitation. Wow, amazing, it's a thing.

H.J

A big network of geeks where we get to talk about all of these tools and techniques and stuff and stationery, probably. And so you discovered, I guess then this community, what kind of drew you in more, what kept you going to, you know, maybe the London meetups or ?

J.C

I really like, I like being part of communities. So even though I have my own business, I do like to collaborate with other people. I do like to be connected to other people. It's quite important for me. So there's quite a lot of community attached to coaching, which is another area I'm involved with. And I think once I identified there was community attached to facilitation, I was just interested in finding out more. And the meetups were definitely really good for that. And then the game changer for me was coming to my first IAF conference. I don't think I'd ever met, I had never met so many people interested in facilitation, all in one space. And also the diversity of practice was really, really, it was really inspirational for me. I had been toying with some more creative practices, not necessarily having the confidence to implement them. And at that conference, I saw people that were just going, you know, all in on their more creative facilitation practices. And I was like, wow. So I think it was that very first conference which really said, thought, these are my people, these are my tribes. We're all different from each other, and yet we've got this thing in common. And so it was the creative thing, a kind of curiosity about people, and I think another common thread was this desire to, desire to make an impact in the world, but in quite a practical way.

H.J

It does, I recognize that feeling of finding your people and just feeling really comfortable in a space, whether that's a meetup or something bigger, like the conference, and just thinking, oh yeah, people get what I'm talking about. And, yeah, that, yeah, making a difference I think is, is part of that, isn't it? How can we spread the word a bit? How can we share our, share our inner geekery, our love with other people? Okay, so pulling you further in, then you've been chair for the last couple of years, since January 2022, I think. And so how did that happen?

J.C

Well, I have to say I wanted to get more involved in the IAF, and I think I stood for the board, and I guess I didn't intend to be chair, but I'm one of those people who I think it's called situational leadership. I don't choose to be a leader unless I feel in a context I am the best person to be that leader. So so I don't have, I don't have a burning desire every day to lead, but when I'm in a situation where I think in this context, I'm the best person to lead in order for us to get a good result, that's when I get involved. So that's I think, in with that group, when I became, when I joined the board and joined the leadership team, I was, I felt I was the best person, or the one who had had the capacity and the willingness. There was plenty of other people who had the expertise to do it, but I had the capacity and the expertise and the motivation to be the chair. So that's why I became the Chair. And it's been incredible, incredibly interesting thing to have done.

H.J

So that's interesting, that kind of sweet spot of having all those things come together at once, as you say, the capacity and the sort of, you know, the space and the skills to actually do that. And so thinking the responsibilities is quite a it's a big deal being the chair, especially of, you know, a group of people that are all volunteers all coming together, you know, all sort of, all having their own day jobs as well. What have been your main kind of responsibilities, I suppose, as a chair, knowing a little bit about having done the role already?

J.C

So the responsibilities are quite varied. The way I've worked as the chair is, there's a lot of structuring of the leadership group so that we can work effectively. So I guess there's an administrative element to it, and there's also an aspect to it where you're trying to move things forward in what you feel is the general direction that the group is interested in, whilst being mindful of the fact that everybody is indeed volunteering their time, and that, you know, it's a volunteer organisation, with fairly sort of Slim, slim but stable financial capacity. So it's it's been, for me, about like moving us forward, taking us further away from that sort of post COVID environment, where I think many organisations, you know, they had to get back on their feet, and I think you had steered the leadership team beautifully through the incredible challenges of lockdown. And I think I've been able to pick up from where you left off, continue the great work. And I think move us into an even, you know, into a stronger position. And definitely, I feel we've fully recovered from lockdown now, and I think evolved somewhat as well in some really, like, great, sort of great directions.

And I think we've also, and I've done this quite frequently when I've been in leadership roles, is I've tried to sort of streamline. And so sometimes with all organisations, particularly ones where a lot of people are very ideasy, you can spread yourselves too thinly, you can chase hairs, you can have an inconsistent practice because you're trying to do too much because you've got so many ideas. So I think one of the responsibilities of the chair is to sort of say, yes, these are all brilliant ideas, but where, where do we feel we can really make the most difference? Where should we? Where should we focus our energies to have the greatest impact? So that's definitely one of the, one of the responsibilities of the Chair is to sort of provide that, that leadership to, but to, you know, to acknowledge all the great ideas, but just to say, right what are we actually capable of doing as a leadership team, as an organisation, given it's entirely volunteer led.

H.J

And especially maybe with a group of facilitators, you know, we do tend to like ideas, don't we? We've got all sorts of, you know, things that we think should happen and could happen, and so I guess containing them then and making sure that, yeah, some are driven forward, some aren't lost, and people are still on board with with all of what's going on is definitely quite a challenge. And thinking, also back to my time as chair, it felt like that was a period of, as you say, in COVID, treading water, just making sure that things sort of carried on really but definitely your era has been much more of a moving forwards, progressing, improving things, I think. Thinking then about highlights, I suppose, things that have really stood out for you, things that have gone really well. What are those?

J.C

The highlights for me, from my time as chair the sort of the red carpet event every year is our conference. It's so much fun. It is two days of learning, connecting, getting totally out of your comfort zone, talking about facilitation, meeting your community, making friends, being grateful, thanking everybody for all that they're doing. So the two conferences in the time that I've been chair, they've both been really, really wonderful events for me, and I am so grateful for being part of them, even though, as Chair, I'm actually quite second hand to the conference because it's organised by a different group. But when I'm there at the conference, I have felt this is such a celebration of facilitation, it really is. And I've also been really pleased I've brought new people to the conference and introduced people to the leadership team and so forth. So that's the red carpet events.

I've absolutely, also really loved our leadership away days. And in fact, can you just describe them different? Yes, we're calling them retreats now. I also love, yes, our leadership retreat. So they've been absolutely wonderful events as well. And I remember thinking, Oh, I'm going to be facilitating facilitators, uh oh. So I remember that was thinking that was quite the challenge. And yet, you know, I think we've, I think I've been involved now in three of the retreats, and I think they've all, they've all gone well, and I've learned a lot about facilitation from, from running those, from designing those sessions, and from also witnessing people in our leadership team facilitating sessions within the session. So they've been really wonderful as well. And I guess I do love the in person activities, like I do love being in a room or a space with other people, so any opportunity to do that has been great, and I think inspired by meetups that I went to in London, I'm now based in Sheffield, and I've also kicked off like a facilitate Sheffield group. I'm not sure I would have done that had I not had the experience of being a chair. I've just realised sometimes it's just like, shall we do this? Shall we try and get something moving? And that's been really interesting as well, that sometimes you've just got to have a go.

H.J

Oh, that's interesting. That the Sheffield meetup sort of grew out of your position as Chair, if you like. It's interesting thinking about that facilitating, facilitators bits? I totally Yeah, that really makes sense to me. That whole, you know, you, it's really good to see other people and experience other people's facilitation, but at the same time, I think possibly we are the worst participants, but it is nice to kind of get together and have that, have that all sharing of how we do things as well. I think it's quite inspirational.

J.C

It's really, really inspirational for me. I find the diversity of people's practice, of their life experiences, the fact that people come from different parts of the UK, and we've all converged, actually, I think it's been in Manchester or Birmingham. So we've kind of all come together. I find that very, very interesting. And everyone's paths into facilitation have been quite different. So so for me, I kind of find those sessions are very opening up, and afterwards I go away and I've learned something that's often quite significant for me and I've then carried forward with me. So I'm not going to those sessions and think I'm going to boss everyone around. It's been, they're very collaborative.

H.J

Definitely. No, that's been my experience as well, that feeling of collaboration. So what's changed, you know, quite a lot, probably in your time as chair, from this period of, you know, COVID, where things weren't moving forwards very much perhaps. What are the main changes you think you've seen in the last couple of years with the IAF England and Wales leadership team and board, but maybe beyond that as well?

J.C

So there's been quite a lot of changes. I think facilitation itself as a sort of professional and area of expertise is more understood, known, celebrated and in demand than it's ever been. That's quite interesting. I think in the time I've been chair, I'm, I have a tendency to want to structure things, so I probably have brought in some structure more, perhaps some more structure than there was previously. And I've, as I said, maybe done some of that streamlining activity. And I think everybody that I know in IAF England and Wales is really keen to, you know, expand our community, welcome more people in ,work on the diversity. I think that we are slowly becoming more diverse. We acknowledge that there's a lot more to do in that space, but there's a sort of appetite and a sort of momentum around that now, we're not just talking about it, we're doing something about it. So, for example, most of the leadership team have now taken part in anti racism training, which is, you know, really, really important. So I think perhaps we were a little bit more focused than we were.

The other thing that I think changed is, and I think you 100% laid the foundations for this. I think we are more tightly or better aligned with the EME region for IAF. So I've participated in our, the regional like leadership team meetings, and they've been very interesting. And I think there's been a recognition in our chapter, in our community, we can all learn from each other. And when we've had people come to the conference from other other chapters that survive other geographies that's been really, really interesting and inspirational. So we can, we can learn so much from each other. And we've also, I think also we as a chapter have been able to do a little bit of support for other chapters as well. So that's been really great, too. So I guess I'm just trying to summarise what's changed. So I think a little bit more structure and focus, and also, yes, totally recovered from COVID and the lockdown era, and I'm feeling we probably contracted a little bit during that time period, as many organisations did, I feel we're now expanding.

H.J

It's really interesting that Europe and Middle East Regional link as well, because I personally really value that diversity and looking outside, you know, our chapter, and seeing what other chapters are do, are doing, and, yeah, forging those links is a really, really nice thing to be doing I think.

J.C

It's a wonderful opportunity. One of the things when we hear, it's easy to look at the news and think, Oh, so many bad, bad, dark things happening in the world. What I find is when you connect with people from other geographies, other cultures, when you form those links, when you extend your community, it just makes all those bad news stories, they seem a little less important, because on a very practical, like, I don't know, day to day basis, or you kind of you're ignoring all that. You're reaching out and saying, no, there is, there are, It is worth doing this stuff. It is worth connecting. It is worth still believing that we can change things through our facilitation practice. You know, I just, I like the aspect of it. I find, actually find this, I find this idea of being part of a global community, I find it very optimistic and positive.

H.J

It's almost quite, quite a skill, I think, to be able to find that optimism. Because, as you say, you know, there's a lot of doom and gloom around but I really like that way of thinking about things. Find the kind of the good stuff in, you know, all that's going on around us. Okay, and then flipping that on its head, however, with any role, with any you know group such as we are, there will have been challenges. What have been the main challenges? In a few minutes?

J.C

So one of the challenges has been my own time. So I have my own business. Sometimes I'm working full time, and then I'm supporting this activity in my free time. So that's been a personal challenge for me. The other personal challenge for me is with my desire for structure and focus, I've had to really temper that, because I have had to learn, and it's been really, really good for me, that we've got to let the ideas flow. We, people need that space to let the ideas flow, to connect. We can't, I've got a tendency to go straight into right what are we all going to do? Action, action, action. And that doesn't work with this community, because that, they that's not how this community operates. So it's been, for me that's been a tremendous learning curve, and I am now much, much more respectful and aware of that need to sort of have a lot more flow before you sort of, so that's been, that's been, as I said, it's been that's been quite challenging for me. And. And then, equally, it's also challenging that with the best one in the world, we are all volunteers, and everybody's time, you know, time constrained, or they have things going on in their personal lives which may inhibit their ability to do things, even if they're highly motivated to do that. And we are trying to be smart about this now, work at how we can outsource some of the more rote activities to to, like virtual assistance, so that we can, almost, like, use our time in a more clever and a smart way. And what I'm thinking, what are the other challenges have been? Well, it's always, you know, I think this is something we all suffer from, is, and I'm the, I'm also guilty of it is, is trying to do too much.

H.J

And it's, I think, that bit about us all being, you know, we're all all volunteers. We're all doing this in our own time. We're all doing it because we are invested in our community, and we want it to be better, and we want more things from it, and we want it to still be the fantastic thing it is. But actually, you know, there's only so many hours in a day, and and then finding that time to do that, and the energy, and then collaborating and coordinating, coordinating that with with a whole heap of other people all around the country is, you know, it's definitely not an easy task.

J.C

It's not easy at all. And I think at one point I was trying to, sort of almost like fly solo too much, and doing too much on my own. And then this year I've been really busy. And I, it was actually, this is a kind of a sort of, you know, people make New Year's decisions. So one of my decisions for 2024 was whatever I'm trying to do in life, I want to do that in collaboration with others. So I've been a much more collaborative leader in 2024 for our chapter, and I think that's been really beneficial for the chapter. So rather than thinking, I can, I'll do all this stuff on my lonesome, I've actually asked people to come in with me, and I think that's been much more successful for the chapter and for me, and again, it's another sort of smart way of working and sort of not being that kind of lonely leader marching up the mountain on their own. It's much better if you are, if you're doing stuff in small groups or with a partner. So that's just been a personal learning for me and a decision and a change of a change, like a change of sort of operation.

H.J

So it sounds like there's been quite a lot of learning, you know, over the last couple of years for you as chair and probably for all of us as the leadership team as well. Thinking then about, you know, all that hard work that goes into making this stuff happen, and the IAF leadership team and the, you know, England, Wales, and the wider community, what do you think that that we kind of bring to people, you know, what? What's, what do people get from it?

J.C

I think the most important thing that we offer is community. I think, I think many people who work in the facilitation space, I don't know if it's solo entrepreneurs, you know, or small businesses, and I think creating a community that's actually really easy to connect to, you can be in our community, don't have to be a member. You know, many people aren't members. It doesn't matter. The important thing is that there's a community that you can be part of, and we offer different ways of connecting. We have our online meetups, we have in person meetups, we have our conference and then I think what I've I've seen happen which is a very beautiful thing to witness. I have seen people who I know have only met through the conference or through the community start to do collaborations together, which shows you that these relationships are really, really building and developing and supporting people professionally. So I think that community thing is, we never did anything else, that's that's, for me, is the most important thing.

But the second thing, I think, is really important, is sharing practice and acknowledging when we see good work and supporting practice. And it can be really something quite practical like, has anyone done this type of thing? Can you recommend an exercise to do this? How do you price something so, so it can be, like the very practical things, but it can also be, I mean, at the conference, quite a lot of people will showcase something that perhaps they're still working on, in terms of offering it out to clients. It's a place where you can do some experimentation. I think that's just, I feel we are very much a community of practice, and I just think that's another huge benefit to all of not just the paid up members, but everybody in our community that we can support each other to develop practice, and we can learn from each other's practices.

H.J

And it feels like that community, or our community, is growing all the time, and the more it grows, the more you discover new things. And you think, Oh, I didn't realise that was a thing that's interesting. I want to know more about that. And like, it doesn't seem that there are any edges to facilitation most. It's like just a constantly changing picture, which for me is someone who's got a fairly short attention span, I think is great. Always like, Oh, I've found something new to do, to learn about. So what do you think, then, is next for IAF, England, Wales and the broader community, whether members or, you know, not members.

J.C

We've done quite a lot of work on, like, quite futuristic visioning, and I think we slightly rode back from that, because it almost became something that was inhibiting our more immediate development and growth. So I quite like the fact that we've been a little bit more realistic about our capacity. And we've kind of, we're focusing on a few things we want to do really well. So one of them is this wonderful podcast that I'm on today.

H.J

Of course.

J.C

We want to support all of our meetups, online and in person. We want the conference to be a great success, I think, we, we obviously want to continuing offering this. It's very hard to sometimes crystallise it, but this informal kind of community support. I think, where I think there's potential is I think we could actually promote ourselves or promote the practice of facilitation more on social media, and perhaps be more structured about that. I would really like to use the, we have the IAF Global website, which is currently being updated. I would like to see that also used as a vehicle to promote, share, practice and support the community. I feel there's quite a lot of things we can do around diversity and also connecting up with our global community. So these are some of the things I find interesting and exciting, and I feel we could do more in these spaces, we could perhaps do more to support other chapters in our region as well. So there's some of the topics, I think, Oh, that's interesting. I feel my energy rising when I think about that. So there's quite a lot of opportunities. And it's just there's, again, there's so many opportunities and ideas, and there's only so much time and so much money at the bank. So so I think lots of opportunities, but we have to take a realistic perspective on it as well.

H.J

Opportunities tempered with a bit of fear, bit of can we actually do this stuff? And your time as chair is coming to an end at the end of this year, I think. So what's next for you? What are you going to do with all those spare hours?

J.C

So I have really, even though it's been very challenging and time consuming and sometimes frustrating, I've absolutely loved the opportunity to be a situational or servant leader for this chapter. It's been a wonderful opportunity for me. It's reconnected me with a lot of leadership practice that I hadn't really done for a little while. So so I'm really keen to stay involved with our chapter and stay on the leadership team and support a new chair, whoever that will be in 2025. I also want to continue developing my own facilitation practice. And I think the thing that's come out of it for me, there's two things, one more opportunity to do leadership in life, and I'm pretty confident I want to replace, replace, I'm definitely going to be pursuing, probably a trusteeship with another organisation as I think that's a really nice segue from from what I've done here, but a slightly different way of doing that. So I like to be busy, and I, I like to serve. I don't want to say be too idealistic and optimistic, but there is something wonderful about feeling that you are doing some good public service, or some good service for others without it being a huge strain on yourself. It's really good to know that you are committing some personal time to some activities, which we hope are going to do good in the world.

H.J

Thank you so much for talking to me today. I've just got one last question, and that is, how can we get in touch with you? So if people want to talk more to you, what, how should we get in touch with you?

J.C

The easiest way to get hold of me is via LinkedIn. I've got a LinkedIn profile and I'm on LinkedIn very frequently. That's guaranteed. And you can also reach me by the email address for the chair.

H.J

We'll put any contact emails and your LinkedIn link in the show notes afterwards.

J.C

Brilliant.

H.J

Thank you so much, Jane, and I will see you soon.

J.C

Thank you very much. What a wonderful opportunity to be interviewed by you. Thank you so much Helen.

H.J

So listeners, we've reached the end of another episode of facilitation stories, the community podcast of IAF, England and Wales.

N.W

If you'd like to find out more about the IAF and how to get involved, all of the links are on our website. Facilitationstories.com

H.J

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N.W

We're always on the lookout for new episode ideas. So is there a fabulous facilitator you think we should talk to?

H.J

Or something interesting emerging in the world of facilitation you think listeners need to hear about?

N.W

Send us an email at podcast@IAF-Englandwales.org .

H.J

We hope you'll join us again soon for more facilitation stories.

N.W

Until then, thank you for listening.