E9: Erica Yang

In this episode Martin speaks with Professor Erica Yang, CEO of Chilton Computing about the evolving role of technology in the UK’s care sector. Focusing on three key types of complexity—organizational, people, and structural—they explore the increasing demands on care services due to an aging population with complex health needs, and how emerging technologies can support both recipients and providers of care. Martin and Erica talk about the importance of systems thinking in understanding and preventing falls, the most common trigger for moving from home to residential care. The conversation highlights the need for integrated, personalized, and proactive interventions that go beyond reactive care, aiming instead to extend independence, reduce risk, and transform lives.