ABOUT THIS EPISODE
What if building trust begins not with how quickly we respond, but with how well we listen?
In this episode of Empathy by Design, Julie Johnson explores listening as an essential part of designing more responsive, human-centered systems.
Through the lens of Somatic UX, we examine how listening, orientation, and nervous-system capacity influence the ways people experience services, technology, and relationships.
Drawing connections to trust-centered design and social impact, this episode considers what happens when we shift from responding to immediate behaviors toward understanding the signals underneath them.
What might change if we designed systems to listen before asking people to act?
For healthcare innovators, social-impact leaders, experience designers, and organizations seeking to build trust, this reflection offers a different way to think about engagement, accessibility, and human connection.
Explore Somatic UX: Capacity-aware design grounded in orientation, choice, and trust.
