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Welcome everyone to Doing Business with a Servant's Heart Podcast.
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I'm your host, Steve Ramona, and I'm thrilled to have you join us today.
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The podcast is dedicated to exploring the idea of doing business and living life with a purpose, serving others and yes, achieving success.
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We believe that when we approach our work and our lives with a servant's heart, we could truly make a difference.
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We created this show for you because we want everyone to be motivated, inspired, and educated to make an impact in your world.
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Whether you're an entrepreneur, a community leader, high-level business person, or simply someone that wants to bring purpose into your daily life, this podcast is here to support you with these incredible guests like I have today.
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And while you're listening to this incredible guest, I want you to think about how you're going to serve today and what impact you'll create.
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Today's episode is brought to you by our amazing sponsor, Pantheon Alliance.
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Picture yourself joining a league community of thriving business owners from a variety of industries all working together to create a powerful referral marketplace.
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It's an incredible opportunity to expand your network and elevate your business to new heights.
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And reach out to me and I'll get you more information.
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With that being said, you get impact, but then you get massive impact when you get a guest on.
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And what I love about entrepreneurs, the diversity, what they've done, what they've learned.
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And this gentleman's been in fitness.
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Now he's in corporate.
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He's got the best to me in both worlds.
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I want to welcome on the show today.
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Brad, hey, welcome.
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Thank you so much, Dave.
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I appreciate you.
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Thank you for having me on your show.
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It was interesting.
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You were talking about pivoting.
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I and I love that as an entrepreneur entrepreneur.
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You know, Amazon can't pivot.
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We sell this, this, you know, they may add things.
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Talk about pivoting and which the power of pivoting.
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Yeah, pivoting is uh like you just said, powerful.
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It is amazing what you do when you take opportunity.
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I I teach some of my coaching clients this little analogy.
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You start here, right?
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You start here trying trying to go here, but halfway up the arm, a window opens and you go this way.
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And that's the way you were meant to go the whole time.
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But you couldn't see it from where you were in the perspective that you had.
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From that point, you are pivoting to your true purpose, your true passion, the thing that really lights you on fire.
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But everything to that point was just a stepping stone.
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So often I have a saying that says, You set the plan, you execute the plan, and you win.
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And I get asked a lot, how often do you change the plan?
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Always.
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The plan never stays the same.
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The fact is, you set the plan so you can pivot versus simply react.
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And it's in that pivoting that you truly find who you are, and then you find true purpose, passion, pleasure all the way through with the one moment where some people be like, Oh, you're just quitting.
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So I'm not quitting, I'm pivoting.
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And the pivot is really what causes powerful movement.
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Yeah, I like that.
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Give us that real-time story.
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You to just happen to you and show people, hey, this is how what happens when you pivot.
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Yeah, yeah.
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So my company is the three-piece system.
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We help companies with high-level operations.
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We do policies, procedures, processes, and systems.
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And as I was going through this, I kind of fell into a mentorship from a nonprofit.
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And I had a buddy that suggested to them.
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So they reached out to me and they said, Hey, you do high-level operations, which I've done for 14 years at a high-level space in laboratories.
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They said, We would love to have you come teach our 150 companies.
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It's an incubator space.
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So I showed up, didn't really know what I was getting into.
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And that has kind of evolved my company.
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I still help companies, but it's evolved into more of a mentorship program.
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And one thing I've always wanted to do is I've always wanted to help inmates.
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And as I've gone through this and going to these meetings and going to these different networking events for mentorship-based things, I have come across the company that teaches high-level entrepreneurship to inmates so they can have a plan and a process and a system for when they get out.
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It's astounding how I've kind of fallen into this situation that I could have easily just blown right past it and just said, Oh, that's the ROI is not there, right?
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But what really matters in in life, you have your dollar ROI, then you have your impact ROI, and you have your true value ROI.
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Those ladders are so much more valuable than just a dollar RUI ROI.
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And so I started pivoting into that and standing in that space.
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And to say the amount of fulfillment and just pure passion and pleasure that I have found in that space has been astounding.
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It's been really cool, which is funny.
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I was telling you that because that's new since I even we scheduled this podcast.
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Yeah, so things can happen quick, and most things that are truly impactful do happen quick.
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Yeah, and passion's a big part of pivoting too.
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Don't just pivot like you said, because I can go from one million to 10 million.
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If you're not passionate about it, then it becomes work, right?
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Yeah.
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Yeah, that's cool.
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Part of your story is amazing to me.
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You worked in laboratories, which I look at you, you know, and we shouldn't judge and look at people and all your history.
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How'd you go from laboratories to fitness to, you know, working with companies?
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That's a good question.
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Fitness has always been a part of my journey.
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I grew up with a morbidly obese father.
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So I always had a fear of being fat.
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And my brother's morbidly obese, my uncle's all morbidly obese.
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And I just did not want to go down that path.
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And when I was a 14-year-old kid, I've got a couple of spinal deformities.
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I stood up kind of like that, like a like an old grandpa.
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And I went to a doctor and he gave me the best advice I ever got ever.
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He says, You need to start working out with true intensity, work your back, work your core, and never quit.
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If you do, you'll need spinal fusion surgery by the time you're 25.
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And I've met people with my same condition that did have spinal fusion at 25.
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But I got into fitness, and it's always been deeply rooted.
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I've been a seven-day a week or in some kind of fitness, whether it be endurance sports or strength sports or whatever, since I was 14.
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So 21 years.
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And I went down this path and I always wanted to go into business with my dad.
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My dad's an entrepreneur, and he bought a laboratory in 2005.
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It was a failing business.
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And he's like, Oh, I can scale that.
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And I was like, Dad, I want to go to business with you.
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He said, Have you ever thought about being in the lab?
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I was like, No, I got a C in chemistry, and that was with getting tutored every day.
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No, why would I go in there?
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He said, Well, give it a shot.
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Tell me what you think.
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And so I went to the microbiology department.
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So this laboratory tests dietary supplements, something that I know a lot about because I've been in fitness for so long.
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This is the pre-workouts and the proteins and the multivitamins and all the things.
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They were doing the FDA testing.
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And I did the microbiology.
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I was like, not for me.
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Did chemistry.
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I said, this is pretty cool.
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I know why different things work.
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I can look at a label and say, oh, these things don't match.
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These things don't do well.
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Here's little ticks and little tricks to know if this is a good supplement or not.
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So I went full-time school, full-time work in chemistry and got my degree in chemistry.
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And it's really funny, like you said, when I was in the laboratory, I scaled from the janitor to the VP of operations and quality.
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And so often they'd look at me, which I'm not the smallest person in the world, walking, let's see, six feet at 220.
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And they're like, You don't look like, you don't look like a chemist.
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You don't, you don't look like a lab rat, like a nerd.
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So well, my wife, when we first got married, she would play the game of what do you think my husband does?
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Fitness, sports, nerd.
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And everybody said fitness and sports.
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She goes, he's first and foremost a nerd.
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He actually runs a laboratory.
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That's a great game.
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I'm gonna borrow that.
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Because so many people judge a book by its cover and never look deeper to see what is actually there.
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And yes, I am very much so into fitness.
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Yes, I'm very much so into athletics, but I'm first and foremost a nerd that just takes all the fitness athletics to the science base.
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So when I teach people in strength and fitness, I said, Well, okay, here's here's your force of energy, it's known as a vector.
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And here and I say all this the physics terms and all the different terms in chemistry and biochemistry, and it goes right over their head, but I think it's awesome.
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So no, I think it's awesome too.
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Because I tell people if you look at any entrepreneur that's successful, Musk, Buffett, they've all done different things, you know.
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They might be on their path they are now, finances, technology, but they all do different things.
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I think it's a powerful tool because you've learned so much.
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Let's jump.
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Well, first I want to jump in fractional COO.
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We've talked about before the show.
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Explain fractional.
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I I love fractional.
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I think most companies should be doing that, especially if they can't afford it, but talk about that.
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I I agree.
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Yeah, and like you said, if they can't afford it, so fractional is part-time, it's for hire, basically.
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You can say consulting, you can say for hire, but it's gonna be on an hourly basis, it's gonna be on a project basis, or it'll just be a little part-time thing here and there.
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It's for those companies that are not big enough for a C-suite, but need that high level of operational thinking.
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Or it's a company that does have a C-suite, they need to downsize a little bit.
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I actually came into a company and helped them because they had to downsize their C-suite because of the economy we're in, and they just could not afford the full C-suite that they had.
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So they brought in fractional team members.
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We came in, fractional CFOs is kind of a big thing right now.
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Fractional CEOs, you'll see them.
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Fractional COOs, not as much, CIOs, all these things.
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But we come in and help companies when they need it most.
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Most of my clients are people that are bleeding and have no idea why.
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They know there's something wrong with operations, but they don't know enough about operations to find the bleeding holes.
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So they just keep on putting band-aids on bullet wounds and hope that it works.
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Sometimes it does, most of the times it doesn't.
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Band aids on bullet wounds.
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Audience, remember that because I wouldn't want my mechanic to work in my heart.
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No, that's what comes to my head when you're saying that.
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It's like, well, figure it out.
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Well, then COVID hits and you figure out nothing because you're bankrupt, you're closed.
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Yeah, and and that's sad.
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Uh, let's talk about the three P system.
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It's just a cool name, first of all.
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But what is the three P system?
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The three P system is a little bit of a play on words.
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You've got your policies, your processes, your procedures, your three Ps, and then your system.
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And that's really what business operations surrounds is surrounded by.
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And I usually walk into companies and I ask the first question.
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I say, Kay, do you have procedures?
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And you'd be amazed how people go, Oh, yeah, definitely.
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Cool.
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Can you please print them for me so I can see them?
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I want to know where you're at.
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And it's just a what?
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I need you to print them so I can read them.
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Oh, it's we we don't have we can't print it, it's not documented.
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So it's oh we're gonna back up a little bit.
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There's a difference from a process and a procedure and a system and a policy.
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And I break down these individual pieces for them and help them understand how high level these really are.
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So you can have a process.
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This is what you do on the day-to-day.
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The procedure is the documentation of that process.
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The policy is also a procedure, but that covers your butt from your best asset, which is also your best liability, your employees.
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And then you finally have systems.
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Systems are the software supporting your procedures.
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So if you don't have procedures or documented what you do and how you do and why you do, you don't have anything.
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You're kind of just flying by the seat of your pants.
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So that's really where the play of the name, the three-piece system, came up because it is literally what I do.
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You know, Brad, I knew it'd be cool, and it's really cool.
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And it's interesting, and I I I talked a lot, as I told you, a lot of very skillsful people.
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It sounds simple, but it's hard to take action.
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Is that one of my feelings?
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Yeah, oh, yeah.
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Absolutely.
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It's the simplest of things, it really is.
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It's doing the things and documenting what you do.
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And everybody's like, that's so simple, just do it.
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And that is exactly what it is.
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You just document and do it, but the load becomes bigger and bigger and bigger and bigger as you grow.
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The best time to start writing procedures is day one.
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What are you doing by yourself as an entrepreneur or solopreneur?
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Write those things down, document them, and then as it grows, just keep adding.
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It's easy work.
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You got 10, 20, 50, 100.
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This company I came into had 180 employees doing 110 million a year.
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They had zero documented procedures.
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I'm like, guys, you need hundreds of these written in every facet on every KPI, anything that is Rev share, revenue generating.
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You need procedures on all of them.
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You have this location because you had nine locations.
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You have this location and this location doing the same thing completely different ways.
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One is profitable, one is bleeding like crazy.
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Why?
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Well, I'm glad you because I was gonna have you share a story, but that's an image that I can see.
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I think people say, and if she were to use an entrepreneur, so a three-p system could be the solopreneur to that billion-dollar company, and then anybody in between.
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You need those three things process, procedure, system, and what's the third one I missed?
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Policy, procedure, process systems.
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Yeah, policies.
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Go ahead.
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Go ahead.
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I was gonna say P, that's the fourth P is people, but that's incorporated all three because people forget we have people asset.
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I talk about that all the time.
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I love that you said that.
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Your employees, your people, customers are your most important things.
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So yeah, they're your your your employees are your greatest asset.
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Without your employees, you're nothing.
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They're also your greatest liability.
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So you better get some things in place to protect that.
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And no company is immune to this.
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I was talking recently, this company does$4 billion a year in revenue.
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And they had just three months hired an operations specialist to clean up all the procedures because they were messed up.
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And they were bleeding because of it.
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Yeah, and it's interesting.
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I know people out there are thinking the same thing I am, is how'd they get the four billion?
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Right, a great product.
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Oh, that okay.
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So the the fifth P of is the product, it's just so good.
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People are buying it.
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Yeah, you you just had really good salespeople and a really good product, and it flies off the shelves.
00:15:54.879 --> 00:15:59.840
But once you get so big, you don't realize because you're growing faster than you're bleeding.
00:16:00.240 --> 00:16:18.559
But then when somebody does an audit and say, Let's audit the books, and they say, Oh crap, we lost millions in X, Y, and Z for whatever reason, which could have been eliminated, or we could have saved millions just by becoming more efficient.
00:16:18.960 --> 00:16:20.639
And I'll give you an example of efficiency.
00:16:20.720 --> 00:16:24.480
This this is something that your audience can take that I like to ask people.
00:16:24.639 --> 00:16:28.000
I said, Have you ever done a step analysis?
00:16:28.720 --> 00:16:30.720
They say, What's that?
00:16:31.200 --> 00:16:33.039
Said it's exactly what it sounds like.
00:16:33.200 --> 00:16:36.639
You count your steps, and they said, Okay.
00:16:36.799 --> 00:16:46.080
So I was in a laboratory one time, this one is VP, and I watched this technician take about 10 steps across the room to deliver some petri dishes.
00:16:46.399 --> 00:16:50.879
The average human takes half a second to one second for every step they're doing, unless they're in a rush.
00:16:51.039 --> 00:16:53.519
Most employees aren't in a rush, let's be honest.
00:16:53.759 --> 00:16:56.639
And especially if they're carrying something, they might even be up to a second and a half.
00:16:56.799 --> 00:17:00.240
So she was taking 10 seconds to walk to one way and 10 seconds back.
00:17:00.320 --> 00:17:02.320
This is a 20-second round trip.
00:17:02.480 --> 00:17:04.960
She did this well over a hundred times a day.
00:17:05.119 --> 00:17:08.160
It was her full-time job, riding on these and delivering to that person.
00:17:08.240 --> 00:17:09.039
That was her job.
00:17:09.200 --> 00:17:14.480
So I said, What if we just put a table between you two and you don't step anywhere, you just rotate your body.
00:17:14.640 --> 00:17:22.240
Your 10 seconds turns into about two seconds, and the other person on the other side takes about two seconds, about four seconds.
00:17:22.319 --> 00:17:24.720
Well, that's about a 60% savings.
00:17:25.200 --> 00:17:30.480
Put that in man hours and put that up over across the day, a week, a month, a year.
00:17:30.799 --> 00:17:36.079
And that comes into substantial amounts of money just by counting somebody's steps.
00:17:36.400 --> 00:17:38.640
Like you said before, the simplest things.
00:17:39.279 --> 00:17:40.559
You know, I heard you were brilliant.
00:17:40.720 --> 00:17:41.599
Now you're proving it.
00:17:43.920 --> 00:17:45.519
Again, it's it's funny, Brad.
00:17:45.599 --> 00:17:47.359
The simplest things are the most brilliant.
00:17:47.920 --> 00:17:49.599
Like a table.
00:17:49.839 --> 00:17:51.839
So let's I want to talk about it.
00:17:52.000 --> 00:17:52.720
I think this is brilliant.
00:17:52.880 --> 00:17:56.000
We're coming to the end, but so as a VP, that's what you did.
00:17:56.079 --> 00:17:59.200
You looked at ways you were doing systems and probably didn't know.
00:17:59.440 --> 00:18:07.599
I mean, maybe you did, but you were looking at systems and how to monetize it for the benefit, but also how to um what's the word I want to use?
00:18:08.079 --> 00:18:13.519
Uh make it better, what comes to me, make the system more uh efficient.
00:18:14.480 --> 00:18:16.079
Efficient, that's the word exactly I'm thinking of.
00:18:16.799 --> 00:18:18.000
How'd you learn that?
00:18:19.039 --> 00:18:24.480
Uh probably just honestly watching things and just saying this could be better.
00:18:24.960 --> 00:18:35.759
The first time I ever experienced this was we had giant microwaves like you have at home, but it digests things and puts them into solutions so they can be tested on these high-tech equipment.
00:18:36.000 --> 00:18:40.880
And I was looking at this microwave and it took like 90 minutes to run.
00:18:41.119 --> 00:18:44.559
I was like, I can only get a couple of these in a day.
00:18:44.960 --> 00:18:47.920
And the whole process took like four hours.
00:18:48.160 --> 00:18:50.319
And on a workday, that's two times.
00:18:50.480 --> 00:18:52.079
So it wasn't very many samples.
00:18:52.160 --> 00:18:55.680
So about oh, how many samples are on a rack?
00:18:55.839 --> 00:18:57.519
90 samples on a rack.
00:18:57.599 --> 00:19:00.400
So that's like 180 samples a day, not super high throughput.
00:19:00.480 --> 00:19:04.400
So they kept buying more microwaves because that was a bottleneck.
00:19:04.640 --> 00:19:07.920
And I walked over and I'm like, can I shave off a second?
00:19:08.160 --> 00:19:13.279
And then I'd shave off second, shave off a minute here, shave off a minute there, do some more tests, shaving off minutes.
00:19:13.519 --> 00:19:16.960
Well, I took that 90-minute run to a 60-minute run.
00:19:17.119 --> 00:19:21.519
And instead of doing two a day, we did four a day in the same microwave.
00:19:22.000 --> 00:19:25.279
We doubled the throughput, which doubled the income.
00:19:25.759 --> 00:19:31.279
And I started paying attention, like, oh, we're not trying to save like lots of time.
00:19:31.440 --> 00:19:37.200
We're trying to save, it's the whole statement we all hear, stacking pennies to make dollars.
00:19:37.519 --> 00:19:39.920
So we're stacking pennies constantly everywhere.
00:19:40.000 --> 00:19:44.640
And I kind of just I think over time learned that you need to stack the pennies.
00:19:44.720 --> 00:19:53.759
So often we're looking for huge time savers, you're not gonna find many of them, but you will find a lot of baby time savers that happen repetitively and often.
00:19:53.839 --> 00:19:55.359
It's kind of like the pen salesman, right?
00:19:55.519 --> 00:20:02.799
The person that sells 500 million units of pens can make a lot of money, even though the pen costs like two cents to make.
00:20:03.039 --> 00:20:05.039
Yeah, you make it a penny on 500 million.
00:20:05.200 --> 00:20:06.799
It's it's a pretty good salary.
00:20:06.960 --> 00:20:09.680
Well, Brad, I'm gonna announce this publicly on my podcast.
00:20:09.759 --> 00:20:10.880
You're my new best friend.
00:20:11.200 --> 00:20:15.839
I just love because it's practical, it's it's across the board.
00:20:16.000 --> 00:20:31.279
And what you given the audience, especially visit restaurants, plumbing companies, uh spas, whoever, if they just took the time a week, day, whatever it takes to look at their systems, there's tons of savings there, and efficiency.
00:20:31.440 --> 00:20:32.480
And then guess what?
00:20:32.559 --> 00:20:36.640
The employees are happier, happier because it because is that the other part of the equation?
00:20:36.799 --> 00:20:42.400
How can I make the yeah, make the employee happier by making their job easier but making more money?
00:20:42.640 --> 00:20:45.839
Yeah, you make their job easier, employment satisfaction goes up.
00:20:45.920 --> 00:20:48.880
So reployment, employment retention stays up.
00:20:48.960 --> 00:20:52.960
When intention retention stays up, they become more efficient, they become faster.
00:20:53.200 --> 00:20:54.640
If you decrease, think about this.
00:20:54.720 --> 00:21:03.279
If you take a we'll just take a$20 an hour employee, compress their eight-hour day to a four-hour day over a long period of time and becoming more efficient.
00:21:03.440 --> 00:21:08.079
Well, now you can give them another four hours worth of work, you can give them another person's four hours.
00:21:08.240 --> 00:21:16.160
You could do$20 or$40 per day or per hour, I should say, on a 20-hour employee, but you can pay them$30.
00:21:16.240 --> 00:21:21.680
So you're saving net 10, but paying them$10 more, which is$10 more than anybody else on planet Earth.
00:21:21.839 --> 00:21:26.720
So they're stoked, they're efficient, they're contributing to the they're not stacog in the wheel, right?
00:21:26.799 --> 00:21:29.200
They're contributing to the system, they're part of the vision.
00:21:29.359 --> 00:21:31.839
When you do that, you will never lose employees.
00:21:31.920 --> 00:21:33.039
It'd be really rare.
00:21:33.279 --> 00:21:36.640
That all just came down from counting steps, right?
00:21:38.319 --> 00:21:52.799
Just my images, sitting you in the lab, watching you just making notes on a pad, probably going two, three, and they're probably looking at you like this fitness guy who shouldn't be here anyways, because he's not gonna, you doesn't look like a chemist, and then you come up with this stuff, and it's fantastic.
00:21:53.039 --> 00:21:54.240
It's it's funny they asked me this.
00:21:54.400 --> 00:21:54.720
What are you doing?
00:21:54.880 --> 00:21:56.160
I said, Counting your steps.
00:21:56.319 --> 00:21:56.640
Why?
00:21:56.720 --> 00:21:57.599
I sat there all day.
00:21:57.680 --> 00:21:59.759
I literally said eight hours counting everything.
00:22:00.079 --> 00:22:00.480
Everybody's steps.
00:22:00.559 --> 00:22:01.039
Like, what are you doing?
00:22:01.119 --> 00:22:02.079
I'm counting your steps.
00:22:02.160 --> 00:22:02.400
Why?
00:22:02.559 --> 00:22:03.200
Don't worry about it.
00:22:03.279 --> 00:22:04.880
I'm making your job better.
00:22:05.279 --> 00:22:09.440
And you come back, whatever time frame it is, put all those numbers together.
00:22:09.599 --> 00:22:10.480
Oh wow.
00:22:10.799 --> 00:22:12.720
Wow, that's uh I mean, I could see.
00:22:12.799 --> 00:22:16.000
I used to work at uh own a restaurant, not own, but manage a restaurant.
00:22:16.079 --> 00:22:17.200
I could see that.
00:22:17.759 --> 00:22:23.839
How much time you could save by moving food and tables and your whole kitchen could be set up.
00:22:23.920 --> 00:22:26.000
I know restaurant that are good do that.
00:22:26.160 --> 00:22:27.920
This is really this is really cool.
00:22:28.240 --> 00:22:28.880
I appreciate that.
00:22:29.119 --> 00:22:30.000
What's one last thing?
00:22:30.160 --> 00:22:31.839
You know, what's one man?
00:22:31.920 --> 00:22:32.799
I so much.
00:22:32.880 --> 00:22:34.799
This should have been two hours, but we're not gonna go there.
00:22:34.960 --> 00:22:38.319
What's one last thing you want to leave the audience, especially entrepreneurs?
00:22:40.480 --> 00:22:45.920
The thing you hear a lot, which is just don't stop walking, just keep going.
00:22:46.160 --> 00:22:51.599
The thing that I've been really honing in on pretty heavily, and I I Steve, I know you're gonna resonate with this.
00:22:51.680 --> 00:22:55.039
I think about Indiana Jones a lot and the Temple of Doom.
00:22:55.359 --> 00:23:00.720
All entrepreneurs know the glass walkway, the step of death, the step of faith, whatever you want to call it.
00:23:01.039 --> 00:23:02.240
Reality, though.
00:23:02.480 --> 00:23:04.799
Reality is there's no walkway.
00:23:05.440 --> 00:23:06.880
There is no glass walkway.
00:23:06.960 --> 00:23:10.079
You can't throw a sand to confirm there's anything there because there is nothing there.
00:23:10.240 --> 00:23:17.039
You know it's a deep, dark void, and you have to step anyways, and you have to rely on the fact that I'm a God-fearing man.
00:23:17.119 --> 00:23:24.720
So God, but energy, spirit, earth, whatever you call it, will catch you when you have enough faith to just keep going.
00:23:25.279 --> 00:23:29.759
So, my the best thing I can ever tell anybody is just keep going, don't stop.
00:23:30.079 --> 00:23:30.720
Yeah.
00:23:35.200 --> 00:23:37.759
Just get a little bit better every day, and it's fantastic.
00:23:37.920 --> 00:23:41.200
Uh, and amen to God and then what he's given us and all that.
00:23:41.359 --> 00:23:42.319
I just want to throw it out there.
00:23:42.400 --> 00:23:43.680
I appreciate you saying that.
00:23:43.839 --> 00:23:45.039
Uh, can we have a little fun?
00:23:45.119 --> 00:23:46.480
I'm gonna get a little deep with you.
00:23:46.640 --> 00:23:47.359
You okay with that?
00:23:47.599 --> 00:23:48.079
Let's do it.
00:23:48.319 --> 00:23:58.000
All right, so here's the scenario Restaurant, you've got a table of four, you're sitting in one of the seats, you have three empty seats, dead or alive.
00:23:58.240 --> 00:23:59.839
Who would you invite and why?
00:24:00.079 --> 00:24:02.960
But the most important question, what food would you order?
00:24:03.440 --> 00:24:05.279
Oh man, that's a loaded question.
00:24:05.440 --> 00:24:06.960
All right, let's do this.
00:24:08.960 --> 00:24:13.839
Jesus, it's gonna be me because I'm Christian based, so Christ will be one.
00:24:15.519 --> 00:24:20.720
Because how can you influence for generations eons as a as a person, as a man?
00:24:22.000 --> 00:24:28.640
Hitler, because he had to be one of the greatest salesmen on planet earth to ever live.
00:24:30.240 --> 00:24:31.119
Third one.
00:24:37.839 --> 00:24:46.480
The person that comes to mind is Abraham Lincoln because he was so driven and so passionate against all odds, like literally against everything.
00:24:46.640 --> 00:24:50.799
People wanted to kill him, yet he's just kept fighting for what he believed in.
00:24:51.039 --> 00:24:59.519
So all three people are people that entrepreneurial-minded, they never stopped, they just kept pushing with everything they had.
00:24:59.680 --> 00:25:00.640
And what would I order?
00:25:00.799 --> 00:25:01.440
Sushi.
00:25:02.079 --> 00:25:03.759
Nice, I love that.
00:25:03.839 --> 00:25:09.359
And it's interesting because Lincoln and Jay uh Jesus, hey Seuss, Jesus is leading the pack right now.
00:25:09.519 --> 00:25:12.400
So you got two of the lead of I've been doing this for about five weeks.
00:25:12.480 --> 00:25:17.039
I love doing it because two of the two that are popping up pretty good, really popping up good.
00:25:17.279 --> 00:25:23.680
So, how can people find you, talk about the three-piece system, learn if they're prison, but want to connect with you?
00:25:23.920 --> 00:25:26.559
Yeah, the easiest way is my social media, Mr.
00:25:26.720 --> 00:25:27.680
Brad Draper.
00:25:27.920 --> 00:25:30.799
You just type in Brad Draper, I'm the very first one to pop up.
00:25:30.880 --> 00:25:32.880
And you see him in purple, it's my brand color.
00:25:32.960 --> 00:25:35.519
I'm the dude wearing a purple shirt, so it's easy to find.
00:25:35.759 --> 00:25:36.720
The purple dude.
00:25:36.799 --> 00:25:38.880
We just made a moniker for him, the purple dude.
00:25:39.039 --> 00:25:40.480
Yeah, nor is the purple thumbnail.
00:25:41.599 --> 00:25:42.079
Oh, look at that.
00:25:42.160 --> 00:25:43.680
Yeah, he's he's living it, man.
00:25:43.759 --> 00:25:44.400
He's living it.
00:25:44.480 --> 00:25:45.119
Well, I want to do that.
00:25:46.400 --> 00:25:47.119
Everything I do is purple.
00:25:47.359 --> 00:25:48.000
Oh, yeah, they are.
00:25:48.079 --> 00:25:48.559
It's purple.
00:25:48.640 --> 00:25:50.160
Yeah, my wife would love that.
00:25:50.319 --> 00:25:51.200
Good color.
00:25:51.440 --> 00:25:52.799
Um, thank you again.
00:25:53.119 --> 00:25:56.079
You've really educated, inspired, and motivated the audience.
00:25:56.160 --> 00:25:58.400
And to me, that's a grand slam on a podcast.
00:25:58.480 --> 00:25:59.759
And you were fantastic.
00:25:59.920 --> 00:26:01.200
I appreciate you so much.
00:26:01.519 --> 00:26:02.640
I appreciate you, Steve.
00:26:02.720 --> 00:26:03.359
Thank you so much.
00:26:03.759 --> 00:26:08.240
Bet don't forget about my TV show, Together We Serve, every Friday at 2 p.m.
00:26:08.480 --> 00:26:09.920
Uh Pacific, 5 p.m.
00:26:10.079 --> 00:26:10.400
Eastern.
00:26:10.480 --> 00:26:11.839
I always say this, I hate time zones.
00:26:12.000 --> 00:26:13.920
Make them all the same time zone, make it easier.
00:26:14.079 --> 00:26:15.279
But we won't get into that.
00:26:15.680 --> 00:26:19.680
It's on Roku, it's on Apple TV, get my big old head.
00:26:19.839 --> 00:26:22.880
You might see a guy like Brad, he doesn't know that yet, as a guest.
00:26:22.960 --> 00:26:25.039
But learn more about Together Serving.
00:26:25.200 --> 00:26:26.720
Serving is the most important thing.
00:26:26.960 --> 00:26:28.640
You heard a lot of that today with Brad.
00:26:28.799 --> 00:26:33.119
And Brad and me, thank you so much for watching or listening to this podcast.
00:26:33.200 --> 00:26:36.880
And we'll see you at the next episode of Doing Business with a Servant Signor.
00:00:58.320 --> 00:01:01.600
Welcome everyone to Doing Business with a Servant's Heart Podcast.
00:01:01.679 --> 00:01:05.200
I'm your host, Steve Ramona, and I'm thrilled to have you join us today.
00:01:05.439 --> 00:01:13.920
The podcast is dedicated to exploring the idea of doing business and living life with a purpose, serving others and yes, achieving success.
00:01:14.159 --> 00:01:19.120
We believe that when we approach our work and our lives with a servant's heart, we could truly make a difference.
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We created this show for you because we want everyone to be motivated, inspired, and educated to make an impact in your world.
00:01:25.840 --> 00:01:36.879
Whether you're an entrepreneur, a community leader, high-level business person, or simply someone that wants to bring purpose into your daily life, this podcast is here to support you with these incredible guests like I have today.
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And while you're listening to this incredible guest, I want you to think about how you're going to serve today and what impact you'll create.
00:01:43.040 --> 00:01:46.719
Today's episode is brought to you by our amazing sponsor, Pantheon Alliance.
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Picture yourself joining a league community of thriving business owners from a variety of industries all working together to create a powerful referral marketplace.
00:01:55.519 --> 00:02:00.000
It's an incredible opportunity to expand your network and elevate your business to new heights.
00:02:00.079 --> 00:02:02.079
And reach out to me and I'll get you more information.
00:02:02.319 --> 00:02:08.479
With that being said, you get impact, but then you get massive impact when you get a guest on.
00:02:08.719 --> 00:02:13.199
And what I love about entrepreneurs, the diversity, what they've done, what they've learned.
00:02:13.439 --> 00:02:15.280
And this gentleman's been in fitness.
00:02:15.360 --> 00:02:16.560
Now he's in corporate.
00:02:16.719 --> 00:02:18.800
He's got the best to me in both worlds.
00:02:18.960 --> 00:02:20.240
I want to welcome on the show today.
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Brad, hey, welcome.
00:02:21.599 --> 00:02:22.560
Thank you so much, Dave.
00:02:22.639 --> 00:02:23.120
I appreciate you.
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Thank you for having me on your show.
00:02:24.719 --> 00:02:25.439
It was interesting.
00:02:25.520 --> 00:02:26.879
You were talking about pivoting.
00:02:27.039 --> 00:02:29.039
I and I love that as an entrepreneur entrepreneur.
00:02:29.120 --> 00:02:30.560
You know, Amazon can't pivot.
00:02:30.719 --> 00:02:32.960
We sell this, this, you know, they may add things.
00:02:33.199 --> 00:02:36.000
Talk about pivoting and which the power of pivoting.
00:02:36.240 --> 00:02:39.360
Yeah, pivoting is uh like you just said, powerful.
00:02:39.520 --> 00:02:43.039
It is amazing what you do when you take opportunity.
00:02:43.360 --> 00:02:46.479
I I teach some of my coaching clients this little analogy.
00:02:47.120 --> 00:02:48.159
You start here, right?
00:02:48.479 --> 00:02:55.120
You start here trying trying to go here, but halfway up the arm, a window opens and you go this way.
00:02:55.280 --> 00:02:57.680
And that's the way you were meant to go the whole time.
00:02:57.840 --> 00:03:01.439
But you couldn't see it from where you were in the perspective that you had.
00:03:01.680 --> 00:03:08.400
From that point, you are pivoting to your true purpose, your true passion, the thing that really lights you on fire.
00:03:08.639 --> 00:03:11.680
But everything to that point was just a stepping stone.
00:03:11.840 --> 00:03:17.280
So often I have a saying that says, You set the plan, you execute the plan, and you win.
00:03:17.680 --> 00:03:20.479
And I get asked a lot, how often do you change the plan?
00:03:21.039 --> 00:03:21.360
Always.
00:03:21.520 --> 00:03:23.199
The plan never stays the same.
00:03:23.439 --> 00:03:27.919
The fact is, you set the plan so you can pivot versus simply react.
00:03:28.080 --> 00:03:39.599
And it's in that pivoting that you truly find who you are, and then you find true purpose, passion, pleasure all the way through with the one moment where some people be like, Oh, you're just quitting.
00:03:39.680 --> 00:03:41.919
So I'm not quitting, I'm pivoting.
00:03:42.080 --> 00:03:45.439
And the pivot is really what causes powerful movement.
00:03:46.000 --> 00:03:47.360
Yeah, I like that.
00:03:47.599 --> 00:03:49.120
Give us that real-time story.
00:03:49.199 --> 00:03:53.919
You to just happen to you and show people, hey, this is how what happens when you pivot.
00:03:54.159 --> 00:03:55.120
Yeah, yeah.
00:03:55.439 --> 00:03:57.680
So my company is the three-piece system.
00:03:57.919 --> 00:04:00.479
We help companies with high-level operations.
00:04:00.639 --> 00:04:03.759
We do policies, procedures, processes, and systems.
00:04:04.159 --> 00:04:10.800
And as I was going through this, I kind of fell into a mentorship from a nonprofit.
00:04:11.039 --> 00:04:12.960
And I had a buddy that suggested to them.
00:04:13.039 --> 00:04:21.360
So they reached out to me and they said, Hey, you do high-level operations, which I've done for 14 years at a high-level space in laboratories.
00:04:21.600 --> 00:04:26.079
They said, We would love to have you come teach our 150 companies.
00:04:26.240 --> 00:04:27.519
It's an incubator space.
00:04:27.680 --> 00:04:30.319
So I showed up, didn't really know what I was getting into.
00:04:30.560 --> 00:04:33.199
And that has kind of evolved my company.
00:04:33.360 --> 00:04:37.600
I still help companies, but it's evolved into more of a mentorship program.
00:04:37.839 --> 00:04:42.639
And one thing I've always wanted to do is I've always wanted to help inmates.
00:04:43.040 --> 00:04:57.360
And as I've gone through this and going to these meetings and going to these different networking events for mentorship-based things, I have come across the company that teaches high-level entrepreneurship to inmates so they can have a plan and a process and a system for when they get out.
00:04:57.759 --> 00:05:07.680
It's astounding how I've kind of fallen into this situation that I could have easily just blown right past it and just said, Oh, that's the ROI is not there, right?
00:05:08.160 --> 00:05:16.079
But what really matters in in life, you have your dollar ROI, then you have your impact ROI, and you have your true value ROI.
00:05:16.240 --> 00:05:21.360
Those ladders are so much more valuable than just a dollar RUI ROI.
00:05:21.839 --> 00:05:26.399
And so I started pivoting into that and standing in that space.
00:05:26.480 --> 00:05:34.959
And to say the amount of fulfillment and just pure passion and pleasure that I have found in that space has been astounding.
00:05:35.120 --> 00:05:36.800
It's been really cool, which is funny.
00:05:36.879 --> 00:05:41.040
I was telling you that because that's new since I even we scheduled this podcast.
00:05:41.199 --> 00:05:48.000
Yeah, so things can happen quick, and most things that are truly impactful do happen quick.
00:05:48.240 --> 00:05:50.800
Yeah, and passion's a big part of pivoting too.
00:05:50.959 --> 00:05:54.800
Don't just pivot like you said, because I can go from one million to 10 million.
00:05:54.879 --> 00:05:57.600
If you're not passionate about it, then it becomes work, right?
00:05:57.759 --> 00:05:58.240
Yeah.
00:05:58.560 --> 00:05:59.680
Yeah, that's cool.
00:05:59.920 --> 00:06:01.920
Part of your story is amazing to me.
00:06:02.079 --> 00:06:08.639
You worked in laboratories, which I look at you, you know, and we shouldn't judge and look at people and all your history.
00:06:08.879 --> 00:06:13.439
How'd you go from laboratories to fitness to, you know, working with companies?
00:06:13.680 --> 00:06:14.639
That's a good question.
00:06:14.879 --> 00:06:17.360
Fitness has always been a part of my journey.
00:06:17.680 --> 00:06:20.079
I grew up with a morbidly obese father.
00:06:20.240 --> 00:06:22.639
So I always had a fear of being fat.
00:06:22.959 --> 00:06:26.720
And my brother's morbidly obese, my uncle's all morbidly obese.
00:06:26.959 --> 00:06:29.120
And I just did not want to go down that path.
00:06:29.199 --> 00:06:33.199
And when I was a 14-year-old kid, I've got a couple of spinal deformities.
00:06:33.360 --> 00:06:37.120
I stood up kind of like that, like a like an old grandpa.
00:06:37.759 --> 00:06:41.600
And I went to a doctor and he gave me the best advice I ever got ever.
00:06:41.839 --> 00:06:48.079
He says, You need to start working out with true intensity, work your back, work your core, and never quit.
00:06:48.319 --> 00:06:52.399
If you do, you'll need spinal fusion surgery by the time you're 25.
00:06:52.639 --> 00:06:56.800
And I've met people with my same condition that did have spinal fusion at 25.
00:06:57.040 --> 00:07:01.040
But I got into fitness, and it's always been deeply rooted.
00:07:01.120 --> 00:07:09.839
I've been a seven-day a week or in some kind of fitness, whether it be endurance sports or strength sports or whatever, since I was 14.
00:07:10.079 --> 00:07:11.680
So 21 years.
00:07:12.000 --> 00:07:16.480
And I went down this path and I always wanted to go into business with my dad.
00:07:16.720 --> 00:07:21.199
My dad's an entrepreneur, and he bought a laboratory in 2005.
00:07:21.279 --> 00:07:22.240
It was a failing business.
00:07:22.319 --> 00:07:24.160
And he's like, Oh, I can scale that.
00:07:24.480 --> 00:07:26.399
And I was like, Dad, I want to go to business with you.
00:07:26.480 --> 00:07:28.399
He said, Have you ever thought about being in the lab?
00:07:28.480 --> 00:07:33.439
I was like, No, I got a C in chemistry, and that was with getting tutored every day.
00:07:33.759 --> 00:07:35.040
No, why would I go in there?
00:07:35.199 --> 00:07:36.480
He said, Well, give it a shot.
00:07:36.560 --> 00:07:37.199
Tell me what you think.
00:07:37.279 --> 00:07:39.120
And so I went to the microbiology department.
00:07:39.199 --> 00:07:44.800
So this laboratory tests dietary supplements, something that I know a lot about because I've been in fitness for so long.
00:07:44.879 --> 00:07:48.079
This is the pre-workouts and the proteins and the multivitamins and all the things.
00:07:48.160 --> 00:07:50.079
They were doing the FDA testing.
00:07:50.240 --> 00:07:51.680
And I did the microbiology.
00:07:51.839 --> 00:07:52.639
I was like, not for me.
00:07:52.800 --> 00:07:53.439
Did chemistry.
00:07:53.519 --> 00:07:54.959
I said, this is pretty cool.
00:07:55.120 --> 00:07:56.959
I know why different things work.
00:07:57.120 --> 00:07:59.680
I can look at a label and say, oh, these things don't match.
00:07:59.839 --> 00:08:00.800
These things don't do well.
00:08:00.959 --> 00:08:04.959
Here's little ticks and little tricks to know if this is a good supplement or not.
00:08:05.120 --> 00:08:09.839
So I went full-time school, full-time work in chemistry and got my degree in chemistry.
00:08:10.000 --> 00:08:18.160
And it's really funny, like you said, when I was in the laboratory, I scaled from the janitor to the VP of operations and quality.
00:08:18.800 --> 00:08:27.199
And so often they'd look at me, which I'm not the smallest person in the world, walking, let's see, six feet at 220.
00:08:28.079 --> 00:08:33.039
And they're like, You don't look like, you don't look like a chemist.
00:08:33.200 --> 00:08:35.840
You don't, you don't look like a lab rat, like a nerd.
00:08:36.080 --> 00:08:41.200
So well, my wife, when we first got married, she would play the game of what do you think my husband does?
00:08:41.519 --> 00:08:44.000
Fitness, sports, nerd.
00:08:44.159 --> 00:08:45.759
And everybody said fitness and sports.
00:08:45.840 --> 00:08:48.320
She goes, he's first and foremost a nerd.
00:08:48.559 --> 00:08:50.080
He actually runs a laboratory.
00:08:50.480 --> 00:08:51.519
That's a great game.
00:08:51.600 --> 00:08:53.039
I'm gonna borrow that.
00:08:53.840 --> 00:09:00.320
Because so many people judge a book by its cover and never look deeper to see what is actually there.
00:09:00.399 --> 00:09:02.480
And yes, I am very much so into fitness.
00:09:02.559 --> 00:09:10.720
Yes, I'm very much so into athletics, but I'm first and foremost a nerd that just takes all the fitness athletics to the science base.
00:09:11.440 --> 00:09:19.039
So when I teach people in strength and fitness, I said, Well, okay, here's here's your force of energy, it's known as a vector.
00:09:19.200 --> 00:09:27.039
And here and I say all this the physics terms and all the different terms in chemistry and biochemistry, and it goes right over their head, but I think it's awesome.
00:09:27.120 --> 00:09:29.200
So no, I think it's awesome too.
00:09:29.279 --> 00:09:35.840
Because I tell people if you look at any entrepreneur that's successful, Musk, Buffett, they've all done different things, you know.
00:09:35.919 --> 00:09:41.120
They might be on their path they are now, finances, technology, but they all do different things.
00:09:41.279 --> 00:09:43.759
I think it's a powerful tool because you've learned so much.
00:09:44.000 --> 00:09:44.559
Let's jump.
00:09:44.639 --> 00:09:47.200
Well, first I want to jump in fractional COO.
00:09:47.279 --> 00:09:48.720
We've talked about before the show.
00:09:48.960 --> 00:09:50.159
Explain fractional.
00:09:50.240 --> 00:09:51.440
I I love fractional.
00:09:51.519 --> 00:09:55.840
I think most companies should be doing that, especially if they can't afford it, but talk about that.
00:09:56.080 --> 00:09:57.279
I I agree.
00:09:57.600 --> 00:10:03.759
Yeah, and like you said, if they can't afford it, so fractional is part-time, it's for hire, basically.
00:10:03.919 --> 00:10:16.559
You can say consulting, you can say for hire, but it's gonna be on an hourly basis, it's gonna be on a project basis, or it'll just be a little part-time thing here and there.
00:10:16.720 --> 00:10:25.519
It's for those companies that are not big enough for a C-suite, but need that high level of operational thinking.
00:10:25.919 --> 00:10:30.159
Or it's a company that does have a C-suite, they need to downsize a little bit.
00:10:30.320 --> 00:10:38.799
I actually came into a company and helped them because they had to downsize their C-suite because of the economy we're in, and they just could not afford the full C-suite that they had.
00:10:38.960 --> 00:10:41.200
So they brought in fractional team members.
00:10:41.360 --> 00:10:44.559
We came in, fractional CFOs is kind of a big thing right now.
00:10:44.720 --> 00:10:46.399
Fractional CEOs, you'll see them.
00:10:46.559 --> 00:10:50.320
Fractional COOs, not as much, CIOs, all these things.
00:10:50.559 --> 00:10:53.759
But we come in and help companies when they need it most.
00:10:54.159 --> 00:10:58.159
Most of my clients are people that are bleeding and have no idea why.
00:10:58.320 --> 00:11:04.559
They know there's something wrong with operations, but they don't know enough about operations to find the bleeding holes.
00:11:04.720 --> 00:11:08.960
So they just keep on putting band-aids on bullet wounds and hope that it works.
00:11:09.120 --> 00:11:11.919
Sometimes it does, most of the times it doesn't.
00:11:12.240 --> 00:11:13.600
Band aids on bullet wounds.
00:11:13.759 --> 00:11:17.200
Audience, remember that because I wouldn't want my mechanic to work in my heart.
00:11:17.360 --> 00:11:19.440
No, that's what comes to my head when you're saying that.
00:11:19.519 --> 00:11:21.200
It's like, well, figure it out.
00:11:21.279 --> 00:11:25.279
Well, then COVID hits and you figure out nothing because you're bankrupt, you're closed.
00:11:25.440 --> 00:11:26.799
Yeah, and and that's sad.
00:11:27.039 --> 00:11:28.799
Uh, let's talk about the three P system.
00:11:29.039 --> 00:11:31.840
It's just a cool name, first of all.
00:11:31.919 --> 00:11:33.120
But what is the three P system?
00:11:33.600 --> 00:11:36.000
The three P system is a little bit of a play on words.
00:11:36.159 --> 00:11:41.519
You've got your policies, your processes, your procedures, your three Ps, and then your system.
00:11:41.919 --> 00:11:47.200
And that's really what business operations surrounds is surrounded by.
00:11:47.840 --> 00:11:50.960
And I usually walk into companies and I ask the first question.
00:11:51.039 --> 00:11:54.399
I say, Kay, do you have procedures?
00:11:54.960 --> 00:11:57.039
And you'd be amazed how people go, Oh, yeah, definitely.
00:11:57.440 --> 00:11:57.679
Cool.
00:11:58.159 --> 00:12:00.080
Can you please print them for me so I can see them?
00:12:00.399 --> 00:12:01.440
I want to know where you're at.
00:12:02.000 --> 00:12:05.120
And it's just a what?
00:12:06.480 --> 00:12:08.799
I need you to print them so I can read them.
00:12:09.200 --> 00:12:12.639
Oh, it's we we don't have we can't print it, it's not documented.
00:12:13.039 --> 00:12:15.919
So it's oh we're gonna back up a little bit.
00:12:16.240 --> 00:12:22.000
There's a difference from a process and a procedure and a system and a policy.
00:12:22.399 --> 00:12:29.279
And I break down these individual pieces for them and help them understand how high level these really are.
00:12:29.440 --> 00:12:30.960
So you can have a process.
00:12:31.120 --> 00:12:33.039
This is what you do on the day-to-day.
00:12:33.200 --> 00:12:36.639
The procedure is the documentation of that process.
00:12:37.120 --> 00:12:46.159
The policy is also a procedure, but that covers your butt from your best asset, which is also your best liability, your employees.
00:12:46.399 --> 00:12:48.159
And then you finally have systems.
00:12:48.399 --> 00:12:52.080
Systems are the software supporting your procedures.
00:12:52.240 --> 00:12:58.399
So if you don't have procedures or documented what you do and how you do and why you do, you don't have anything.
00:12:58.480 --> 00:13:00.480
You're kind of just flying by the seat of your pants.
00:13:00.639 --> 00:13:06.799
So that's really where the play of the name, the three-piece system, came up because it is literally what I do.
00:13:07.120 --> 00:13:10.240
You know, Brad, I knew it'd be cool, and it's really cool.
00:13:10.559 --> 00:13:15.840
And it's interesting, and I I I talked a lot, as I told you, a lot of very skillsful people.
00:13:16.000 --> 00:13:19.440
It sounds simple, but it's hard to take action.
00:13:19.679 --> 00:13:21.120
Is that one of my feelings?
00:13:21.200 --> 00:13:22.399
Yeah, oh, yeah.
00:13:22.879 --> 00:13:24.240
Absolutely.
00:13:24.480 --> 00:13:27.279
It's the simplest of things, it really is.
00:13:27.440 --> 00:13:29.679
It's doing the things and documenting what you do.
00:13:29.759 --> 00:13:31.919
And everybody's like, that's so simple, just do it.
00:13:32.399 --> 00:13:34.320
And that is exactly what it is.
00:13:34.480 --> 00:13:40.559
You just document and do it, but the load becomes bigger and bigger and bigger and bigger as you grow.
00:13:40.799 --> 00:13:43.840
The best time to start writing procedures is day one.
00:13:44.000 --> 00:13:47.519
What are you doing by yourself as an entrepreneur or solopreneur?
00:13:47.759 --> 00:13:51.600
Write those things down, document them, and then as it grows, just keep adding.
00:13:51.840 --> 00:13:53.039
It's easy work.
00:13:53.440 --> 00:13:56.240
You got 10, 20, 50, 100.
00:13:56.399 --> 00:14:00.720
This company I came into had 180 employees doing 110 million a year.
00:14:00.879 --> 00:14:02.960
They had zero documented procedures.
00:14:03.039 --> 00:14:12.240
I'm like, guys, you need hundreds of these written in every facet on every KPI, anything that is Rev share, revenue generating.
00:14:12.320 --> 00:14:14.159
You need procedures on all of them.
00:14:14.320 --> 00:14:16.320
You have this location because you had nine locations.
00:14:16.399 --> 00:14:20.320
You have this location and this location doing the same thing completely different ways.
00:14:20.559 --> 00:14:23.759
One is profitable, one is bleeding like crazy.
00:14:24.320 --> 00:14:24.960
Why?
00:14:26.240 --> 00:14:30.159
Well, I'm glad you because I was gonna have you share a story, but that's an image that I can see.
00:14:30.240 --> 00:14:39.600
I think people say, and if she were to use an entrepreneur, so a three-p system could be the solopreneur to that billion-dollar company, and then anybody in between.
00:14:39.759 --> 00:14:46.240
You need those three things process, procedure, system, and what's the third one I missed?
00:14:46.480 --> 00:14:48.080
Policy, procedure, process systems.
00:14:48.320 --> 00:14:49.039
Yeah, policies.
00:14:50.320 --> 00:14:50.559
Go ahead.
00:14:50.799 --> 00:14:51.039
Go ahead.
00:14:51.679 --> 00:14:57.679
I was gonna say P, that's the fourth P is people, but that's incorporated all three because people forget we have people asset.
00:14:58.559 --> 00:14:59.440
I talk about that all the time.
00:14:59.519 --> 00:15:00.399
I love that you said that.
00:15:00.480 --> 00:15:03.679
Your employees, your people, customers are your most important things.
00:15:03.759 --> 00:15:08.080
So yeah, they're your your your employees are your greatest asset.
00:15:08.480 --> 00:15:10.000
Without your employees, you're nothing.
00:15:10.240 --> 00:15:12.000
They're also your greatest liability.
00:15:12.480 --> 00:15:15.279
So you better get some things in place to protect that.
00:15:15.360 --> 00:15:17.360
And no company is immune to this.
00:15:17.679 --> 00:15:24.960
I was talking recently, this company does$4 billion a year in revenue.
00:15:25.279 --> 00:15:31.919
And they had just three months hired an operations specialist to clean up all the procedures because they were messed up.
00:15:32.720 --> 00:15:34.000
And they were bleeding because of it.
00:15:34.480 --> 00:15:36.000
Yeah, and it's interesting.
00:15:36.240 --> 00:15:39.919
I know people out there are thinking the same thing I am, is how'd they get the four billion?
00:15:41.039 --> 00:15:42.960
Right, a great product.
00:15:43.679 --> 00:15:44.639
Oh, that okay.
00:15:44.720 --> 00:15:48.480
So the the fifth P of is the product, it's just so good.
00:15:48.639 --> 00:15:49.440
People are buying it.
00:15:49.759 --> 00:15:54.720
Yeah, you you just had really good salespeople and a really good product, and it flies off the shelves.
00:15:54.879 --> 00:15:59.840
But once you get so big, you don't realize because you're growing faster than you're bleeding.
00:16:00.240 --> 00:16:18.559
But then when somebody does an audit and say, Let's audit the books, and they say, Oh crap, we lost millions in X, Y, and Z for whatever reason, which could have been eliminated, or we could have saved millions just by becoming more efficient.
00:16:18.960 --> 00:16:20.639
And I'll give you an example of efficiency.
00:16:20.720 --> 00:16:24.480
This this is something that your audience can take that I like to ask people.
00:16:24.639 --> 00:16:28.000
I said, Have you ever done a step analysis?
00:16:28.720 --> 00:16:30.720
They say, What's that?
00:16:31.200 --> 00:16:33.039
Said it's exactly what it sounds like.
00:16:33.200 --> 00:16:36.639
You count your steps, and they said, Okay.
00:16:36.799 --> 00:16:46.080
So I was in a laboratory one time, this one is VP, and I watched this technician take about 10 steps across the room to deliver some petri dishes.
00:16:46.399 --> 00:16:50.879
The average human takes half a second to one second for every step they're doing, unless they're in a rush.
00:16:51.039 --> 00:16:53.519
Most employees aren't in a rush, let's be honest.
00:16:53.759 --> 00:16:56.639
And especially if they're carrying something, they might even be up to a second and a half.
00:16:56.799 --> 00:17:00.240
So she was taking 10 seconds to walk to one way and 10 seconds back.
00:17:00.320 --> 00:17:02.320
This is a 20-second round trip.
00:17:02.480 --> 00:17:04.960
She did this well over a hundred times a day.
00:17:05.119 --> 00:17:08.160
It was her full-time job, riding on these and delivering to that person.
00:17:08.240 --> 00:17:09.039
That was her job.
00:17:09.200 --> 00:17:14.480
So I said, What if we just put a table between you two and you don't step anywhere, you just rotate your body.
00:17:14.640 --> 00:17:22.240
Your 10 seconds turns into about two seconds, and the other person on the other side takes about two seconds, about four seconds.
00:17:22.319 --> 00:17:24.720
Well, that's about a 60% savings.
00:17:25.200 --> 00:17:30.480
Put that in man hours and put that up over across the day, a week, a month, a year.
00:17:30.799 --> 00:17:36.079
And that comes into substantial amounts of money just by counting somebody's steps.
00:17:36.400 --> 00:17:38.640
Like you said before, the simplest things.
00:17:39.279 --> 00:17:40.559
You know, I heard you were brilliant.
00:17:40.720 --> 00:17:41.599
Now you're proving it.
00:17:43.920 --> 00:17:45.519
Again, it's it's funny, Brad.
00:17:45.599 --> 00:17:47.359
The simplest things are the most brilliant.
00:17:47.920 --> 00:17:49.599
Like a table.
00:17:49.839 --> 00:17:51.839
So let's I want to talk about it.
00:17:52.000 --> 00:17:52.720
I think this is brilliant.
00:17:52.880 --> 00:17:56.000
We're coming to the end, but so as a VP, that's what you did.
00:17:56.079 --> 00:17:59.200
You looked at ways you were doing systems and probably didn't know.
00:17:59.440 --> 00:18:07.599
I mean, maybe you did, but you were looking at systems and how to monetize it for the benefit, but also how to um what's the word I want to use?
00:18:08.079 --> 00:18:13.519
Uh make it better, what comes to me, make the system more uh efficient.
00:18:14.480 --> 00:18:16.079
Efficient, that's the word exactly I'm thinking of.
00:18:16.799 --> 00:18:18.000
How'd you learn that?
00:18:19.039 --> 00:18:24.480
Uh probably just honestly watching things and just saying this could be better.
00:18:24.960 --> 00:18:35.759
The first time I ever experienced this was we had giant microwaves like you have at home, but it digests things and puts them into solutions so they can be tested on these high-tech equipment.
00:18:36.000 --> 00:18:40.880
And I was looking at this microwave and it took like 90 minutes to run.
00:18:41.119 --> 00:18:44.559
I was like, I can only get a couple of these in a day.
00:18:44.960 --> 00:18:47.920
And the whole process took like four hours.
00:18:48.160 --> 00:18:50.319
And on a workday, that's two times.
00:18:50.480 --> 00:18:52.079
So it wasn't very many samples.
00:18:52.160 --> 00:18:55.680
So about oh, how many samples are on a rack?
00:18:55.839 --> 00:18:57.519
90 samples on a rack.
00:18:57.599 --> 00:19:00.400
So that's like 180 samples a day, not super high throughput.
00:19:00.480 --> 00:19:04.400
So they kept buying more microwaves because that was a bottleneck.
00:19:04.640 --> 00:19:07.920
And I walked over and I'm like, can I shave off a second?
00:19:08.160 --> 00:19:13.279
And then I'd shave off second, shave off a minute here, shave off a minute there, do some more tests, shaving off minutes.
00:19:13.519 --> 00:19:16.960
Well, I took that 90-minute run to a 60-minute run.
00:19:17.119 --> 00:19:21.519
And instead of doing two a day, we did four a day in the same microwave.
00:19:22.000 --> 00:19:25.279
We doubled the throughput, which doubled the income.
00:19:25.759 --> 00:19:31.279
And I started paying attention, like, oh, we're not trying to save like lots of time.
00:19:31.440 --> 00:19:37.200
We're trying to save, it's the whole statement we all hear, stacking pennies to make dollars.
00:19:37.519 --> 00:19:39.920
So we're stacking pennies constantly everywhere.
00:19:40.000 --> 00:19:44.640
And I kind of just I think over time learned that you need to stack the pennies.
00:19:44.720 --> 00:19:53.759
So often we're looking for huge time savers, you're not gonna find many of them, but you will find a lot of baby time savers that happen repetitively and often.
00:19:53.839 --> 00:19:55.359
It's kind of like the pen salesman, right?
00:19:55.519 --> 00:20:02.799
The person that sells 500 million units of pens can make a lot of money, even though the pen costs like two cents to make.
00:20:03.039 --> 00:20:05.039
Yeah, you make it a penny on 500 million.
00:20:05.200 --> 00:20:06.799
It's it's a pretty good salary.
00:20:06.960 --> 00:20:09.680
Well, Brad, I'm gonna announce this publicly on my podcast.
00:20:09.759 --> 00:20:10.880
You're my new best friend.
00:20:11.200 --> 00:20:15.839
I just love because it's practical, it's it's across the board.
00:20:16.000 --> 00:20:31.279
And what you given the audience, especially visit restaurants, plumbing companies, uh spas, whoever, if they just took the time a week, day, whatever it takes to look at their systems, there's tons of savings there, and efficiency.
00:20:31.440 --> 00:20:32.480
And then guess what?
00:20:32.559 --> 00:20:36.640
The employees are happier, happier because it because is that the other part of the equation?
00:20:36.799 --> 00:20:42.400
How can I make the yeah, make the employee happier by making their job easier but making more money?
00:20:42.640 --> 00:20:45.839
Yeah, you make their job easier, employment satisfaction goes up.
00:20:45.920 --> 00:20:48.880
So reployment, employment retention stays up.
00:20:48.960 --> 00:20:52.960
When intention retention stays up, they become more efficient, they become faster.
00:20:53.200 --> 00:20:54.640
If you decrease, think about this.
00:20:54.720 --> 00:21:03.279
If you take a we'll just take a$20 an hour employee, compress their eight-hour day to a four-hour day over a long period of time and becoming more efficient.
00:21:03.440 --> 00:21:08.079
Well, now you can give them another four hours worth of work, you can give them another person's four hours.
00:21:08.240 --> 00:21:16.160
You could do$20 or$40 per day or per hour, I should say, on a 20-hour employee, but you can pay them$30.
00:21:16.240 --> 00:21:21.680
So you're saving net 10, but paying them$10 more, which is$10 more than anybody else on planet Earth.
00:21:21.839 --> 00:21:26.720
So they're stoked, they're efficient, they're contributing to the they're not stacog in the wheel, right?
00:21:26.799 --> 00:21:29.200
They're contributing to the system, they're part of the vision.
00:21:29.359 --> 00:21:31.839
When you do that, you will never lose employees.
00:21:31.920 --> 00:21:33.039
It'd be really rare.
00:21:33.279 --> 00:21:36.640
That all just came down from counting steps, right?
00:21:38.319 --> 00:21:52.799
Just my images, sitting you in the lab, watching you just making notes on a pad, probably going two, three, and they're probably looking at you like this fitness guy who shouldn't be here anyways, because he's not gonna, you doesn't look like a chemist, and then you come up with this stuff, and it's fantastic.
00:21:53.039 --> 00:21:54.240
It's it's funny they asked me this.
00:21:54.400 --> 00:21:54.720
What are you doing?
00:21:54.880 --> 00:21:56.160
I said, Counting your steps.
00:21:56.319 --> 00:21:56.640
Why?
00:21:56.720 --> 00:21:57.599
I sat there all day.
00:21:57.680 --> 00:21:59.759
I literally said eight hours counting everything.
00:22:00.079 --> 00:22:00.480
Everybody's steps.
00:22:00.559 --> 00:22:01.039
Like, what are you doing?
00:22:01.119 --> 00:22:02.079
I'm counting your steps.
00:22:02.160 --> 00:22:02.400
Why?
00:22:02.559 --> 00:22:03.200
Don't worry about it.
00:22:03.279 --> 00:22:04.880
I'm making your job better.
00:22:05.279 --> 00:22:09.440
And you come back, whatever time frame it is, put all those numbers together.
00:22:09.599 --> 00:22:10.480
Oh wow.
00:22:10.799 --> 00:22:12.720
Wow, that's uh I mean, I could see.
00:22:12.799 --> 00:22:16.000
I used to work at uh own a restaurant, not own, but manage a restaurant.
00:22:16.079 --> 00:22:17.200
I could see that.
00:22:17.759 --> 00:22:23.839
How much time you could save by moving food and tables and your whole kitchen could be set up.
00:22:23.920 --> 00:22:26.000
I know restaurant that are good do that.
00:22:26.160 --> 00:22:27.920
This is really this is really cool.
00:22:28.240 --> 00:22:28.880
I appreciate that.
00:22:29.119 --> 00:22:30.000
What's one last thing?
00:22:30.160 --> 00:22:31.839
You know, what's one man?
00:22:31.920 --> 00:22:32.799
I so much.
00:22:32.880 --> 00:22:34.799
This should have been two hours, but we're not gonna go there.
00:22:34.960 --> 00:22:38.319
What's one last thing you want to leave the audience, especially entrepreneurs?
00:22:40.480 --> 00:22:45.920
The thing you hear a lot, which is just don't stop walking, just keep going.
00:22:46.160 --> 00:22:51.599
The thing that I've been really honing in on pretty heavily, and I I Steve, I know you're gonna resonate with this.
00:22:51.680 --> 00:22:55.039
I think about Indiana Jones a lot and the Temple of Doom.
00:22:55.359 --> 00:23:00.720
All entrepreneurs know the glass walkway, the step of death, the step of faith, whatever you want to call it.
00:23:01.039 --> 00:23:02.240
Reality, though.
00:23:02.480 --> 00:23:04.799
Reality is there's no walkway.
00:23:05.440 --> 00:23:06.880
There is no glass walkway.
00:23:06.960 --> 00:23:10.079
You can't throw a sand to confirm there's anything there because there is nothing there.
00:23:10.240 --> 00:23:17.039
You know it's a deep, dark void, and you have to step anyways, and you have to rely on the fact that I'm a God-fearing man.
00:23:17.119 --> 00:23:24.720
So God, but energy, spirit, earth, whatever you call it, will catch you when you have enough faith to just keep going.
00:23:25.279 --> 00:23:29.759
So, my the best thing I can ever tell anybody is just keep going, don't stop.
00:23:30.079 --> 00:23:30.720
Yeah.
00:23:35.200 --> 00:23:37.759
Just get a little bit better every day, and it's fantastic.
00:23:37.920 --> 00:23:41.200
Uh, and amen to God and then what he's given us and all that.
00:23:41.359 --> 00:23:42.319
I just want to throw it out there.
00:23:42.400 --> 00:23:43.680
I appreciate you saying that.
00:23:43.839 --> 00:23:45.039
Uh, can we have a little fun?
00:23:45.119 --> 00:23:46.480
I'm gonna get a little deep with you.
00:23:46.640 --> 00:23:47.359
You okay with that?
00:23:47.599 --> 00:23:48.079
Let's do it.
00:23:48.319 --> 00:23:58.000
All right, so here's the scenario Restaurant, you've got a table of four, you're sitting in one of the seats, you have three empty seats, dead or alive.
00:23:58.240 --> 00:23:59.839
Who would you invite and why?
00:24:00.079 --> 00:24:02.960
But the most important question, what food would you order?
00:24:03.440 --> 00:24:05.279
Oh man, that's a loaded question.
00:24:05.440 --> 00:24:06.960
All right, let's do this.
00:24:08.960 --> 00:24:13.839
Jesus, it's gonna be me because I'm Christian based, so Christ will be one.
00:24:15.519 --> 00:24:20.720
Because how can you influence for generations eons as a as a person, as a man?
00:24:22.000 --> 00:24:28.640
Hitler, because he had to be one of the greatest salesmen on planet earth to ever live.
00:24:30.240 --> 00:24:31.119
Third one.
00:24:37.839 --> 00:24:46.480
The person that comes to mind is Abraham Lincoln because he was so driven and so passionate against all odds, like literally against everything.
00:24:46.640 --> 00:24:50.799
People wanted to kill him, yet he's just kept fighting for what he believed in.
00:24:51.039 --> 00:24:59.519
So all three people are people that entrepreneurial-minded, they never stopped, they just kept pushing with everything they had.
00:24:59.680 --> 00:25:00.640
And what would I order?
00:25:00.799 --> 00:25:01.440
Sushi.
00:25:02.079 --> 00:25:03.759
Nice, I love that.
00:25:03.839 --> 00:25:09.359
And it's interesting because Lincoln and Jay uh Jesus, hey Seuss, Jesus is leading the pack right now.
00:25:09.519 --> 00:25:12.400
So you got two of the lead of I've been doing this for about five weeks.
00:25:12.480 --> 00:25:17.039
I love doing it because two of the two that are popping up pretty good, really popping up good.
00:25:17.279 --> 00:25:23.680
So, how can people find you, talk about the three-piece system, learn if they're prison, but want to connect with you?
00:25:23.920 --> 00:25:26.559
Yeah, the easiest way is my social media, Mr.
00:25:26.720 --> 00:25:27.680
Brad Draper.
00:25:27.920 --> 00:25:30.799
You just type in Brad Draper, I'm the very first one to pop up.
00:25:30.880 --> 00:25:32.880
And you see him in purple, it's my brand color.
00:25:32.960 --> 00:25:35.519
I'm the dude wearing a purple shirt, so it's easy to find.
00:25:35.759 --> 00:25:36.720
The purple dude.
00:25:36.799 --> 00:25:38.880
We just made a moniker for him, the purple dude.
00:25:39.039 --> 00:25:40.480
Yeah, nor is the purple thumbnail.
00:25:41.599 --> 00:25:42.079
Oh, look at that.
00:25:42.160 --> 00:25:43.680
Yeah, he's he's living it, man.
00:25:43.759 --> 00:25:44.400
He's living it.
00:25:44.480 --> 00:25:45.119
Well, I want to do that.
00:25:46.400 --> 00:25:47.119
Everything I do is purple.
00:25:47.359 --> 00:25:48.000
Oh, yeah, they are.
00:25:48.079 --> 00:25:48.559
It's purple.
00:25:48.640 --> 00:25:50.160
Yeah, my wife would love that.
00:25:50.319 --> 00:25:51.200
Good color.
00:25:51.440 --> 00:25:52.799
Um, thank you again.
00:25:53.119 --> 00:25:56.079
You've really educated, inspired, and motivated the audience.
00:25:56.160 --> 00:25:58.400
And to me, that's a grand slam on a podcast.
00:25:58.480 --> 00:25:59.759
And you were fantastic.
00:25:59.920 --> 00:26:01.200
I appreciate you so much.
00:26:01.519 --> 00:26:02.640
I appreciate you, Steve.
00:26:02.720 --> 00:26:03.359
Thank you so much.
00:26:03.759 --> 00:26:08.240
Bet don't forget about my TV show, Together We Serve, every Friday at 2 p.m.
00:26:08.480 --> 00:26:09.920
Uh Pacific, 5 p.m.
00:26:10.079 --> 00:26:10.400
Eastern.
00:26:10.480 --> 00:26:11.839
I always say this, I hate time zones.
00:26:12.000 --> 00:26:13.920
Make them all the same time zone, make it easier.
00:26:14.079 --> 00:26:15.279
But we won't get into that.
00:26:15.680 --> 00:26:19.680
It's on Roku, it's on Apple TV, get my big old head.
00:26:19.839 --> 00:26:22.880
You might see a guy like Brad, he doesn't know that yet, as a guest.
00:26:22.960 --> 00:26:25.039
But learn more about Together Serving.
00:26:25.200 --> 00:26:26.720
Serving is the most important thing.
00:26:26.960 --> 00:26:28.640
You heard a lot of that today with Brad.
00:26:28.799 --> 00:26:33.119
And Brad and me, thank you so much for watching or listening to this podcast.
00:26:33.200 --> 00:26:36.880
And we'll see you at the next episode of Doing Business with a Servant Signor.
