WEBVTT
00:00:00.000 --> 00:00:04.240
Hello everyone, I'm Federico Toscani and I'm a trainee lawyer at DLA Piper.
00:00:04.480 --> 00:00:06.080
And I'm Antonio Ravenna, a journalist.
00:00:06.480 --> 00:00:13.039
Today we are here to talk about the new digital withdrawal function introduced within the Italian consumer code.
00:00:13.199 --> 00:00:15.679
And we're gonna make it in the time of a coffee break.
00:00:19.199 --> 00:00:28.239
So Federico, starting June 19, 2026, a new rule changes how a consumer can exit online contracts in Italy.
00:00:28.399 --> 00:00:30.320
So what's the problem it's trying to solve?
00:00:30.559 --> 00:00:37.840
Yeah, the this new provision is addressing a specific problem which is very common in the online context.
00:00:38.079 --> 00:00:45.119
Concluding a contract, entering into a contract is pretty easy while withdrawing sometimes it's more complex.
00:00:45.359 --> 00:00:50.719
Indeed, in practice, normally withdrawal functions are hidden in complex term and condition.
00:00:51.200 --> 00:01:00.479
Sometimes consumers are required to fill in complex forms or make multiple steps in order to withdraw from the contract.
00:01:00.640 --> 00:01:06.000
Whereas entering into the contract is usually easy and requires only a few clicks.
00:01:06.159 --> 00:01:16.640
So the this new provision aims to solve this specific problem by making withdrawing from the contract as easy as entering into the contract.
00:01:16.959 --> 00:01:19.359
And so, what are the concrete requirements?
00:01:19.599 --> 00:01:21.840
There are mainly four concrete requirements.
00:01:22.000 --> 00:01:35.840
First of all, all companies should include within the website the so-called withdrawal button, which is a button expressly stating that the consumer can withdraw by clicking on the button.
00:01:36.000 --> 00:01:48.000
For instance, the law talks about a button stating you can withdraw from the contract by clicking here, so something that can make the consumer immediately acknowledge the real elements.
00:01:48.159 --> 00:02:10.879
The button should lead the consumer to a specific section within the website where the consumer can fill in the so-called declaration of withdrawal where some information are necessary such as the personal details of the consumer and the information needed to identify the contract from which the consumer is willing to withdraw.
00:02:11.120 --> 00:02:14.800
Then there should be a specific confirmation button.
00:02:14.960 --> 00:02:26.879
After the consumer has filled in the declaration of withdrawal, there must be a confirmation button which is used to send the withdrawal declaration directly to the company.
00:02:27.039 --> 00:02:40.639
And after the consumer has pushed on such button, the company must send immediately an acknowledged receipt stating that the withdrawal declaration has been properly submitted.
00:02:40.879 --> 00:02:47.439
So there are a few passages, and uh when exactly is the withdrawal considered exactly exercise?
00:02:47.599 --> 00:02:59.840
Yeah, that it's a critical point, and the law expressive provides that the withdrawal has to be considered sent to the company when the consumer clicks on the confirmation button.
00:03:00.000 --> 00:03:15.120
So that's not the moment where the company acknowledges receipts, which could be afterward, but the specific moment where the consumer selects the confirmation button so as to avoid any kind of misunderstanding on the specific moment.
00:03:15.680 --> 00:03:18.560
So, what should companies do right now?
00:03:18.879 --> 00:03:23.120
Companies should make we can say four specific steps.
00:03:23.280 --> 00:03:38.080
First of all, they should revise their website to understand where the contract is concluded and thus where to insert the confirmation button, as the button should be inserted in the same page where the contract is concluded.
00:03:38.319 --> 00:03:51.039
Second, they should work on make this button crystal clear so that there will be no doubt on the fact that that button leads to withdrawing from the contract.
00:03:51.199 --> 00:04:05.360
Then they should prepare specifically the middle page where the consumer can insert all the information and be sure that the information to be contained in the declaration are the one required by law.
00:04:05.520 --> 00:04:17.680
And finally, they should have a specific tool that ensures that upon confirmation the declaration of withdrawal is immediately sent to the customer.
00:04:17.920 --> 00:04:18.959
Thank you Federico.
00:04:19.120 --> 00:04:20.240
Thank you so much.
00:00:00.000 --> 00:00:04.240
Hello everyone, I'm Federico Toscani and I'm a trainee lawyer at DLA Piper.
00:00:04.480 --> 00:00:06.080
And I'm Antonio Ravenna, a journalist.
00:00:06.480 --> 00:00:13.039
Today we are here to talk about the new digital withdrawal function introduced within the Italian consumer code.
00:00:13.199 --> 00:00:15.679
And we're gonna make it in the time of a coffee break.
00:00:19.199 --> 00:00:28.239
So Federico, starting June 19, 2026, a new rule changes how a consumer can exit online contracts in Italy.
00:00:28.399 --> 00:00:30.320
So what's the problem it's trying to solve?
00:00:30.559 --> 00:00:37.840
Yeah, the this new provision is addressing a specific problem which is very common in the online context.
00:00:38.079 --> 00:00:45.119
Concluding a contract, entering into a contract is pretty easy while withdrawing sometimes it's more complex.
00:00:45.359 --> 00:00:50.719
Indeed, in practice, normally withdrawal functions are hidden in complex term and condition.
00:00:51.200 --> 00:01:00.479
Sometimes consumers are required to fill in complex forms or make multiple steps in order to withdraw from the contract.
00:01:00.640 --> 00:01:06.000
Whereas entering into the contract is usually easy and requires only a few clicks.
00:01:06.159 --> 00:01:16.640
So the this new provision aims to solve this specific problem by making withdrawing from the contract as easy as entering into the contract.
00:01:16.959 --> 00:01:19.359
And so, what are the concrete requirements?
00:01:19.599 --> 00:01:21.840
There are mainly four concrete requirements.
00:01:22.000 --> 00:01:35.840
First of all, all companies should include within the website the so-called withdrawal button, which is a button expressly stating that the consumer can withdraw by clicking on the button.
00:01:36.000 --> 00:01:48.000
For instance, the law talks about a button stating you can withdraw from the contract by clicking here, so something that can make the consumer immediately acknowledge the real elements.
00:01:48.159 --> 00:02:10.879
The button should lead the consumer to a specific section within the website where the consumer can fill in the so-called declaration of withdrawal where some information are necessary such as the personal details of the consumer and the information needed to identify the contract from which the consumer is willing to withdraw.
00:02:11.120 --> 00:02:14.800
Then there should be a specific confirmation button.
00:02:14.960 --> 00:02:26.879
After the consumer has filled in the declaration of withdrawal, there must be a confirmation button which is used to send the withdrawal declaration directly to the company.
00:02:27.039 --> 00:02:40.639
And after the consumer has pushed on such button, the company must send immediately an acknowledged receipt stating that the withdrawal declaration has been properly submitted.
00:02:40.879 --> 00:02:47.439
So there are a few passages, and uh when exactly is the withdrawal considered exactly exercise?
00:02:47.599 --> 00:02:59.840
Yeah, that it's a critical point, and the law expressive provides that the withdrawal has to be considered sent to the company when the consumer clicks on the confirmation button.
00:03:00.000 --> 00:03:15.120
So that's not the moment where the company acknowledges receipts, which could be afterward, but the specific moment where the consumer selects the confirmation button so as to avoid any kind of misunderstanding on the specific moment.
00:03:15.680 --> 00:03:18.560
So, what should companies do right now?
00:03:18.879 --> 00:03:23.120
Companies should make we can say four specific steps.
00:03:23.280 --> 00:03:38.080
First of all, they should revise their website to understand where the contract is concluded and thus where to insert the confirmation button, as the button should be inserted in the same page where the contract is concluded.
00:03:38.319 --> 00:03:51.039
Second, they should work on make this button crystal clear so that there will be no doubt on the fact that that button leads to withdrawing from the contract.
00:03:51.199 --> 00:04:05.360
Then they should prepare specifically the middle page where the consumer can insert all the information and be sure that the information to be contained in the declaration are the one required by law.
00:04:05.520 --> 00:04:17.680
And finally, they should have a specific tool that ensures that upon confirmation the declaration of withdrawal is immediately sent to the customer.
00:04:17.920 --> 00:04:18.959
Thank you Federico.
00:04:19.120 --> 00:04:20.240
Thank you so much.
