ABOUT THIS EPISODE
The conversation covers the importance of building customer trust, the role of proactive support, the impact of AI tools, insights and complexity in customer support, human involvement, retention of institutional knowledge, and the characteristics of an elite support organization.
Takeaways
- Proactive support builds customer trust
- AI tools enhance customer support
- Human involvement remains crucial in customer support
Chapters
English
United States
TRANSCRIPT 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
OTHER EPISODES IN THIS PODCAST
Jess Jackson dives into the emotional labor crisis in customer experience (CX), the impact of AI on team structure and agent exhaustion, strategies to prevent burnout and support agents, cultural approaches to address emotional load, AI's role in supporting agents, and the connection between emotio…
What does it actually take to make voice of the customer more than a buzzword? In this episode of CX Now, Lauren Gold sits down with Victoria Weiss, Senior Director, CX at Smalls, to talk about turning customer feedback into real operational and strategic change — and why so many organizations coll…
Jessica-Rose Garcia, Senior Manager of CX at OneSkin, shares her expertise on embedding customer experience at the core of business strategy. Discover how leadership commitment, effective metrics, and customer insights drive loyalty and elevate brand perception.
Takeaways:
CX must sit at the inte…
Lauren Gold and Kustomer CTO and co-founder Jeremy Suriel discuss the architectural considerations for building AI into a customer service platform, including model selection, orchestration layer, and privacy obligations. They also explore the debate around training own models versus relying on fou…
Disclaimer: The podcast and artwork embedded on this page are from Kustomer, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
EDIT
Thank you for helping to keep the podcast database up to date.
