ABOUT THIS EPISODE
How do you judge whether a technology deployment will last after the launch team moves on?
Learn in this episode:
- Why a rollout can perform well while executives are watching, then lag when attention drops
- How end-user feedback changes process design and adoption
- Why leaders should test sustainability and scalability from the start
- How a one-year or two-year lookback can reveal whether a deployment worked
Recommended resources in this episode:
- Sahil Bloom, The Curiosity Chronicle: https://www.sahilbloom.com/newsletter
- Simon Sinek: https://simonsinek.com/
- Converted: The Data-Driven Way to Win Customers' Hearts by Neil Hoyne: https://www.converted.us
Pinar Kucukyilmaz is Director of Continuous Improvement at FreshDirect. She leads transformation across supply chain operations, automation, customer feedback, and cross-functional execution. She brings more than 15 years of experience across business strategy, corporate development, product innovation, and operational transformation.
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