ABOUT THIS EPISODE
How can companies leverage VoC to understand the context of the experience and improve customer journeys? Together with CX-expert Don Peppers and CX Consultant and Practitioner Betül Yılmaz, we discussed contextually relevant customer experiences. If you have any questions, you can contact us at info@alternacx.com
English
United States
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In this podcast, we discussed how businesses can reveal the value behind the unstructured data. Here are some of our discussion topics:
What to expect and not to expect from text analytics
Challenges organizations face when implementing text analytics
Latest trends and inspiring best practices
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