ABOUT THIS EPISODE
With a background in applied mathematics and product development, Aleksandra, founder of Apricity Lab, brings a unique perspective to our topic for season 3 - how to cut through with humanity in the age of AI.
The discussion ranges from discussing a human-centered AI focus, where AI should enhance human capability and redesign work, not replace jobs. So we can prioritise long-term human involvement.
To successful AI integration which combines automation with employee upskilling. Which Aleksandra shares insight of IKEA's strategy that saved €13 million and boosted customer value.
We discuss the frustration that customers (ok it is Natasha venting!) have when there is insufficient human interaction in AI development that leads to poor customer experiences.
A long-term vision is essential and companies must view AI impacts over medium term of 2-5 years. Upskilling is a priority now for both sustainable growth and value generation over perceived short-term efficiency gains.
Ultimately, clear communications are needed about AI's role in augmenting human work to prevent talent loss, which can then reduce fears and promote trust, moving discussions beyond the polarised views we are seeing today.
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