ABOUT THIS PODCAST 🔗
Customer success skills, career advice and real CSM conversations. Customer Success Talks is for CSMs in their first years and anyone breaking into customer success. We cover what the job actually demands: onboarding, adoption, churn, and expansion, plus the skills nobody trains you on, like communication, negotiation and reading human behavior. No theory for its own sake. Conversations with people who have done it, and things you can try this week. Hosted by Bayron Toruño, CS practitioner and co-organizer of the PxA CS Summit. New episodes every two weeks. Give it a try :)
Update frequency:
biweekly
Average audio length:
40 minutes
Guest interviews
English
United States
106 episodes
since May 10, 2023
episodic
LATEST EPISODE 🔗
How do you handle CSM burnout when your company is in crisis? Antonio García Hernández shares how to survive the chaos.
Everything around you feels like it is falling apart, and your workload is doubling. In this episode, we sit down with Antonio García Hernández, author of the Anti-CSM Playbook, …
SEARCH PAST EPISODES
Search past episodes of Customer Success Talks: Real Challenges, Experts' Advice.
PREVIOUS EPISODES 🔗
Stop treating customers like accounts and start building real relationships. Emilia D'Anzica explains the shift in customer success strategy.
Most CSMs stay stuck in a cycle of reactive firefighting because they lack the right mindset. Executive coach and former CCO Emilia D'Anzica shares why your…
Are CSMs making AI harder than it needs to be? Yes, and it's costing us time, revenue, and customer relationships.In this episode, I sit down with Lukas Alexander, VP of Customer Success, to break down exactly where CS teams go wrong with AI and the step-by-step approach that actually works.Lukas h…
Stop letting feature requests clog your backlog. Learn how to align customer needs with your company's product roadmap.
Customer success managers often feel stuck between frustrated clients and a product team with limited bandwidth. We are not custom software providers, so you cannot build everyth…
Most Customer Success Managers struggle to make customer data useful. Here is a simple framework to fix your QBR decks.
Many teams get stuck staring at spreadsheets, but data alone rarely leads to better outcomes. Denny Burda, Chief Customer Officer at River Consultancy Group, breaks down his sign…
Customer Success is changing fast due to market uncertainty. Learn why AI and new revenue models are reshaping the role for 2026.
Jan Young and Ralphie White join the podcast to explain why the current market instability isn't just a temporary phase. They break down how shifting SaaS pricing model…
Stop wasting time on hour-long meetings. Andrea Bumstead shares her 15-minute QBR framework to help you deliver actual value.
Most Quarterly Business Reviews fail because they are just status reports that executives skip. Andrea, a veteran Customer Success leader, walks us through how to structure…
Master the GTD method with David Allen to regain focus and finally achieve a clear mind.
David Allen, the architect of Getting Things Done, explains why your brain is for having ideas, not holding them. Whether you are overwhelmed by email or struggling to manage complex projects, the core of this…
Stop reacting to every Slack message. Learn the productivity shift every CSM needs to stop burning out and drive revenue.
We all feel the pressure of an immediate reply, but most of that stress is imagined. Leslie Venetz, a top B2B sales expert, joins us to break down how to stop living in a react…
Why do clients fail to get results? Maranda Dziekonski explains how to use AI to align your strategy with their real business goals.
Many CSMs focus entirely on product usage, but that is often missing the bigger picture. Maranda Dziekonski joins the podcast to explain how to move beyond basic met…
Disclaimer: The podcast and artwork embedded on this page are from Bayron Toruño, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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