Making New York’s Services Accessible by Design

In honor of Global Accessibility Awareness Day, this month we shift the conversation around accessibility from checklists to compliance deadlines to the heart of the matter: People. 

When a person with a disability can access information via a website or a digital application, it’s one more step toward creating a more inclusive state for all.

In this episode, we sit down with Michele Bruno from the New York State Office of Information Technology and Jeffrey Knaack from the New York State Digital Service to explore the human impact of accessible design, the shift from viewing accessibility as a "deadline" to seeing it as an "opportunity," and how New York is leading the charge by building accessibility into the very DNA of its digital infrastructure.

Whether you are a provider agency with a small budget or a curious advocate, this conversation offers a roadmap for making services truly accessible by design.

Featured Guests:

• Michelle Bruno, NYS Office of Information Technology
• Jeffrey Knaack, NYS Digital Service

For more episodes and full transcriptions, please visit our website:
https://www.justicecenter.ny.gov/podcast