ABOUT THIS EPISODE
Technology alone doesn’t define great service — people do. But when innovation meets expertise, that’s when real transformation (and a little bit of magic) happens.
On this episode of Connections with BCD Travel, hosts Chad Lemon and Miriam Moscovici sit down with Tanya Green, SVP, Operations, and Rodney Plattner, VP, Operations, to explore how advancements in operational technologies are shaping the service we provide.
They unpack how tools like AI, automation, and data intelligence are making consultants smarter, faster, and better equipped to serve travelers, and how our “human-centric, tech-driven” approach continues to set BCD apart. From smarter recruiting and training to seamless traveler experiences, Tanya and Rodney share how innovation behind the scenes is redefining what operational excellence looks like today. Because the best technology isn’t the kind you notice — it’s the kind that makes every journey feel effortless.
Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/
