ABOUT THIS EPISODE
Join Ulrike Seminati with her guest, Bianca-Maria Klein, as they talk about managing expectations and becoming more charismatic. Bianca-Maria is a coach, keynote speaker, and trainer based in Munich, Germany. In this episode, she explains how you can manage your expectations by asking solution-oriented questions and how to use expectations in a constructive way to lead a life free from pressure and fears. Tune in to this episode to learn more!
Expectation Management
There are many definitions of the term “expectation,” but Bianca-Maria has a definition of her own. Expectations are nothing else than one’s imagination of a situation or how a person should be, followed by the assumption of what happens. In expectation management, Bianca-Maria says that the first step is to understand what expectations are. She calls this the “killer of happiness” because it ends up in disappointment, sadness, anger, or frustration when expectations are not met. The next step is to understand the direction of the expectation, and it is the most tricky part. There are three directions: expectations towards the self, others, and others’ expectations of oneself. It becomes a burden, so there is a need to verify and question it to clarify the expectation. In theory, it is easy, but in reality, it is not.
Communicate for Clarity
Expectations are built on fears and the other way around. Because of this, it often results in misunderstandings and conflict when these expectations are not met. It happens in both a typical work environment and in private life. Bianca-Maria stresses the importance of communication. There is no harm in asking a question, yet how to throw one is another critical aspect. The tone would determine the person’s response: will they be defensive or attentive? Bianca-Maria reminds to be careful of how to ask questions and to do it in a non-judgmental tone to guarantee an authentic answer. The goal of communication is to clarify the expectation, not to add more misunderstanding.
About Bianca-Maria Klein:
Bianca-Maria Klein is a coach, speaker, trainer, and a cheerful half-Italian woman from northern Germany who traveled far, looked deep inside and arrived home. Her passion is to accompany people on their change process and experience how they find answers to inner questions that only come to light through conversations.
Bianca-Maria has 20 years of professional experience in the management of international companies. She has DVCT training as a systemic coach, change manager, trainer, and business moderator, and ICF training in solution-oriented short-term coaching.
Outline of the Episode:
[02:14] Clear communication and expectation management for clarity in business
[03:27] Expectations and charisma
[05:02] Where to start with expectation management
[11:08] How expectation management is related to setting goals
[16:55] Expectations build fear, fears build expectation
[18:08] Communicate to dissolve misunderstandings and conflict
[20:28] Ask questions in a non-judgmental tone to get a true and authentic answer
[21:44] How to start learning and understanding oneself to manage expectations
Resources:
Website: https://www.biancamariaklein.com/
LinkedIn: https://www.linkedin.com/in/bianca-maria-klein/
Connect with Ulrike!
Website: https://ulrikeseminati.com/
LinkedIn: https://www.linkedin.com/in/empowering-female-leaders/
Email: contact@ulrikeseminati.com
