ABOUT THIS EPISODE
Going back into the Captive Conversations archive, this bonus clip features Arun Kumar.
Arun explains why a generic comeback email often arrives too late. Restaurants need to understand where customers sit in the journey and identify people who are beginning to disengage before they disappear.
Relevant automated messages can then offer a reason to return at the right moment, without requiring a large marketing team to manage every campaign manually.
A practical five-minute discussion about churn prevention, customer data and restaurant loyalty.
#CustomerLoyalty #RestaurantMarketing #CustomerData #CaptiveConversations
English
United States
TRANSCRIPT 🔗
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SEARCH PAST EPISODES
Search past episodes of Captive Conversations, The Hospitality Podcast.
OTHER EPISODES IN THIS PODCAST
Going back into the Captive Conversations archive, this bonus clip features Jonah Werth from Blend.
Jonah explains why compliance courses are only one part of hospitality training, how knowledge disappears when experienced team members leave, and why weak onboarding can cost a business £25,000 eve…
Going back into the Captive Conversations archive, this bonus clip features Scot Turner.
Scot explains why a hotel restaurant is not only competing with other hotels. Guests may choose Starbucks, Grind or another independent venue because it offers comfortable seating, reliable WiFi and somewhere …
Going back into the archive, this bonus clip comes from Episode 13 with William Connors.
William explains how payment and reconciliation savings helped create a credible case for wider technology investment, starting with the network foundations and connected operations needed to make a new POS sy…
Going back into the Captive Conversations archive, this bonus clip features Lawrence Pelletier from RedCat.
Using a simple £100 order, Lawrence breaks down the difference between a third-party marketplace fee and a direct ordering model.
The example moves from roughly £30 in marketplace fees to a…
Going back into the archive, this bonus clip comes from my Captive Conversations podcast with Josh Smith.
Josh explores the trade-off between specialist best-in-class technology and an all-in-one platform, including the responsibility created by integrations, item data, reporting and governance.
A…
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