Full Transcript for How This Junk Removal Company Went from 80 - 200 reviews in 7 months

then it has a little uh description underneath that. 00:03:30.400 --> 00:03:31.120 Yeah, perfect. 00:03:31.199 --> 00:03:34.479 And it's just like, man, that did numbers for us. 00:03:34.719 --> 00:03:35.840 Yeah, yeah, for sure. 00:03:36.000 --> 00:03:40.159 No, we we we the first play in our playbook is to do what's called a review reactivation. 00:03:40.240 --> 00:03:49.039 That's where we'll take your previous customer list, we'll go back as far as you want us to go, and we can reach out to all of them via text and email, and we can send out this personalized photo. 00:03:49.120 --> 00:03:51.120 So, this is a great example of a photo here. 00:03:51.199 --> 00:04:01.280 I mean, you can see uh we have the logo, we have facial recognition from your faces, and then whether you're working reaching out to Jessica or Sally or whatever it is, their name will be on the bottom of this image right here. 00:04:01.360 --> 00:04:03.599 So, what that does is it immediately gets their attention. 00:04:03.759 --> 00:04:06.800 Nowadays, people are like used to getting texts and emails, like, oh, whatever. 00:04:06.960 --> 00:04:12.639 But when they see somebody that was at their house and they see that logo and they see you know that photo with their name on it, they're like, huh, what the heck? 00:04:12.719 --> 00:04:13.280 That's kind of cool. 00:04:13.439 --> 00:04:16.959 So it gets their attention and it gives you a much better review conversion rate. 00:04:17.120 --> 00:04:22.959 Yeah, um, and if a lot of you guys are following my channel or even in my programs, I talk a lot about like the importance of photos. 00:04:23.040 --> 00:04:27.680 Like if you're gonna send text messages out like a mass like a mass marketing, like cold market, right? 00:04:27.759 --> 00:04:31.839 You know, it's one thing because how many text messages do we get a day and it's just like a random text from a random number? 00:04:32.000 --> 00:04:33.680 A lot of times it's just like, oh, whatever, dude. 00:04:33.839 --> 00:04:40.560 But like if it's just a photo, at a bare minimum, you're gonna look at it, you know, and then you can put two and two together, like, oh, like these guys are at my house. 00:04:40.639 --> 00:04:41.519 Like, this is actually really cool. 00:04:41.600 --> 00:04:42.560 I've never seen this before. 00:04:42.639 --> 00:04:47.120 And like these guys are actually like really prioritizing, you know, getting a review for me. 00:04:47.279 --> 00:04:50.800 But then even if they don't get a review, you guys follow up. 00:04:50.959 --> 00:04:53.759 Like, like two days later, you guys will send another follow-up message. 00:04:53.839 --> 00:04:58.000 And I was looking at my review harvest account, and it's like we get a lot of reviews just from the follow-up. 00:04:58.399 --> 00:04:59.680 Yeah, I know a thousand percent. 00:04:59.759 --> 00:05:01.839 Yeah, we have what's called smart messaging. 00:05:01.920 --> 00:05:09.199 So you're able to go in there and set your guardrails of how many times you want to follow up or um if you want to be less aggressive or more aggressive and how long you want to wait. 00:05:09.439 --> 00:05:15.040 But just by default, we have smart messaging on, which means that we've sent out hundreds and hundreds of thousands of review requests. 00:05:15.120 --> 00:05:22.160 And so we actually have really good data as to when do people click the links, when do people leave reviews, what time of day is the best time of day, what day of the week is the best day. 00:05:22.240 --> 00:05:28.720 And so we'll dynamically follow up with those customers that haven't left a review yet or haven't responded to make sure you get those reviews. 00:05:28.879 --> 00:05:32.480 So after onboarding thousands of customers, we try to make it as seamless as possible. 00:05:32.639 --> 00:05:35.680 And so it really takes no more than 10 or 15 minutes to set your account up. 00:05:35.839 --> 00:05:38.720 First thing is just upload that photo for the personalized image. 00:05:38.800 --> 00:05:42.639 The next thing would be to go to integrations and just figure out what CRM you use. 00:05:42.720 --> 00:05:49.279 We can integrate natively with whatever CRM you use, and that way we're able to pull all your customers automatically so you don't have to go manually enter data. 00:05:49.439 --> 00:05:52.959 And we can pull all those old customers as well to do that review reactivation. 00:05:53.120 --> 00:05:56.959 From there, you basically just choose how often you want to send review requests and follow up. 00:05:57.120 --> 00:06:04.959 We have a social posting feature where you can connect your Facebook and Instagram, and then we'll post these five-star reviews via stories and post on your Facebook and Instagram. 00:06:05.199 --> 00:06:05.759 You like that? 00:06:06.480 --> 00:06:08.720 That was the other thing I completely forgot about. 00:06:08.879 --> 00:06:22.800 That guys, they sync with your Facebook and Instagram, and then all of a sudden, every single time we get a review on our Facebook and Instagram stories, they'll just get exactly this, which is these story photos of just reviews that uh our customers have given us. 00:06:22.879 --> 00:06:27.680 So, a lot of you guys like it's tough to stay consistent with your social media posting. 00:06:27.920 --> 00:06:35.839 This actually does that, which is just kind of makes it separate from a lot of other like review companies out there, especially like some of these CRMs that'll kind of do it for you manually. 00:06:36.000 --> 00:06:37.279 Yeah, this is different. 00:06:37.439 --> 00:06:39.040 This is different, yeah, for sure. 00:06:39.120 --> 00:06:44.879 And a lot of those other review softwares or whatever just have like a super boring like photo that goes out and you can't change it. 00:06:45.040 --> 00:06:47.199 This is actually like a lightweight version of Canva. 00:06:47.360 --> 00:06:49.759 So you can make these look however you want to. 00:06:49.920

--> 00:06:52.079 You can add your logo, you can change the colors. 00:06:52.240 --> 00:06:56.959 I mean, it's fully customizable, and so you're not kind of boxed in just one annoying design. 00:06:57.040 --> 00:07:07.199 And then we also have these review widgets you can add to your website so that you know anybody that's on your website, you can turn more of those visitors into leads because they can see all the social proof, the people that just love you. 00:07:07.279 --> 00:07:16.160 Um, and then lastly, we respond to all your reviews for you as well, uh, uh obviously, so that you don't have to go and you just keep on coming up with stuff that I keep forgetting. 00:07:16.240 --> 00:07:20.160 It is is yeah, we get a review and then the it's awesome. 00:07:20.240 --> 00:07:22.720 Like you have the responses there. 00:07:22.879 --> 00:07:23.120 Yep. 00:07:23.279 --> 00:07:26.000 Yep, it automatically responds to me in a pretty professional way. 00:07:26.560 --> 00:07:33.600 A lot of people will spend like an hour a week or an hour, a month going through and trying to respond to all the reviews and paste them in a chat GPT and all that sort of stuff. 00:07:33.759 --> 00:07:36.560 We can just take that off your plate for you so you never have to worry about it. 00:07:36.800 --> 00:07:40.560 So it's a basically like a completely done-for-you like review system. 00:07:40.720 --> 00:07:57.920 Not only do you back in the CRM and go find all the people that we've worked for, then you've as soon as we hit click invoice, like on our CRM on Jobber, if I hit you know, close job and invoice now, minute moments after that, they get a link to leave a review, which is that photo. 00:07:58.079 --> 00:08:00.079 If they don't, they follow up with that. 00:08:00.240 --> 00:08:10.720 And then once we do get a review, they post a review, and then you guys write a response on that review, and then you photo take a photo of that review and you post it on our Instagram and Facebook. 00:08:11.040 --> 00:08:11.920 Yeah, for sure. 00:08:12.079 --> 00:08:21.360 It's totally different than like most other, you know, just CRM features of like it's really funny when I hear a CRM say, Oh, we have a review request feature, and people be like, Oh, we already have that in our CRM. 00:08:21.439 --> 00:08:25.040 It's like, yeah, it shows because you've only gotten five reviews in the last six months. 00:08:25.199 --> 00:08:31.439 Like just sending out a boring text or putting a link at the bottom of an email with an invoice is not a review request. 00:08:31.600 --> 00:08:34.879 So, like you there's more to it than that if you actually want to do it right. 00:08:34.960 --> 00:08:39.600 And and Austin, I think we we were talking about a little bit off air, and I was like, shoot, I wish we were pressing record. 00:08:39.759 --> 00:08:42.639 What has um these additional reviews meant to your business? 00:08:42.799 --> 00:08:45.200 Like, what has it been like since you started working with Review Harvest? 00:08:45.519 --> 00:08:46.159 I mean, it's everything. 00:08:46.320 --> 00:08:49.120 You know, it's something I talk about a lot in my my community and on YouTube. 00:08:49.360 --> 00:08:56.480 Like every there's all these different parts of online that kind of talk to each other, and everything needs to be working well for you to have good positioning, right? 00:08:56.639 --> 00:09:03.759 Your website that needs to look good, and you know, have good SEO, your reviews, your photos, your branding, and everything. 00:09:03.840 --> 00:09:09.279 And so like I knew one thing whenever we kind of took over firefighter drunk removal was like we've got to get the reviews up. 00:09:09.360 --> 00:09:12.080 You know, firefight like I'm sorry, drunk removal is pretty incompetitive. 00:09:12.159 --> 00:09:14.559 A lot of the big players, they have several hundreds of reviews. 00:09:14.960 --> 00:09:26.080 And I know when I started my power washing company and I didn't have review harvest or any of these other softwares back in 2019, it's took me like six years to get to over 600 reviews, and that's from calling and following up. 00:09:26.159 --> 00:09:28.559 And sometimes you just don't have the time. 00:09:28.879 --> 00:09:31.840 You just you know you get lazy and you don't you don't talk to your customers, right? 00:09:31.919 --> 00:09:33.600 And then it just takes forever to build up reviews. 00:09:33.679 --> 00:09:36.480 But like this, it's been a lot easier. 00:09:36.559 --> 00:09:37.840 It's like, holy crap, man. 00:09:37.919 --> 00:09:42.960 I just wish I had this back when I started, I'd probably be over like 2,000 reviews on power washing now. 00:09:43.120 --> 00:09:46.960 But uh, we're gonna apply it to the junk removal, and yeah, like like you said, like what's it meant? 00:09:47.120 --> 00:09:50.720 I mean, we've already we're already ranking pretty high on uh uh uh on the junk removal side. 00:09:50.799 --> 00:09:53.200 I have a feeling it's part of partly to do with the reviews. 00:09:53.360 --> 00:09:55.600 Yeah, uh it's just it's been great. 00:09:55.759 --> 00:10:04.240 Yeah, you know, if you if you if you if you own a home service company, like the feeling of having several hundred reviews, like you if you're not there, you want to get there, you know. 00:10:04.960 --> 00:10:08.639 Well, and you also build out a build up a buffer so you can't be extorted. 00:10:08.720 --> 00:10:19.279 I mean, a lot of the clients work with us and say, hey, I'm refunding a thousand dollars worth of work a quarter or a month because people are like, I'm gonna leave you a bad review if you don't come back and fix this or refund this or do whatever. 00:10:20.000 --> 00:10:23.759 And when you get to 400, 500 reviews, it's like, sure, leave the one-star review. 00:10:23.840 --> 00:10:24.559 It's not gonna touch me. 00:10:24.639 --> 00:10:28.159 You know, I've got hundreds and hundreds of five stars, it's not even gonna change my rating.

00:10:28.399 --> 00:10:39.120 And so it kind of gives you that protection where it's like, but literally we exist because we know that 99% of home service customers and home service businesses do a great job and do great work, right? 00:10:39.279 --> 00:10:44.720 Maybe not 99%, but most people that are watching this video who actually care about their business, they have happy customers. 00:10:44.879 --> 00:10:48.879 And the problem is that their Google business profile just doesn't reflect that, right? 00:10:48.960 --> 00:10:53.759 And so we just want to make that Google business profile an accurate reflection of how happy all your customers are. 00:10:53.919 --> 00:10:57.919 And nowadays, too, it's not even like a certain number that you have to get to and you can just coast. 00:10:58.000 --> 00:11:14.000 I mean, Google is really looking at review recency and review velocity, meaning like you might have 400 reviews more than your you know competitors below you, but if you're only getting five reviews a month and your competitors start to get 30 reviews a month or 40 reviews a month, Google's gonna take notice of that and they're gonna start giving a preferential treatment. 00:11:14.240 --> 00:11:14.879 Yeah, absolutely. 00:11:15.039 --> 00:11:20.399 So let's kind of dig into the uh to the pricing because I know a lot of people are gonna be like, oh man, it sounds great, but like what does it cost, right? 00:11:20.480 --> 00:11:22.480 Everyone just wanna wants to know uh what it costs. 00:11:22.559 --> 00:11:27.679 I know you guys have a 10-day free trial, so if someone just wants to get in there and test it out, um, they can do that. 00:11:27.759 --> 00:11:30.320 But kind of would would you mind going over a little bit of your pricing? 00:11:30.639 --> 00:11:30.960 For sure. 00:11:31.120 --> 00:11:31.440 For sure. 00:11:31.519 --> 00:11:35.279 So our pricing is just based off of how many review requests we're sending out. 00:11:35.360 --> 00:11:39.519 And so 95% of people watching this will probably be on our$99 a month plan. 00:11:39.600 --> 00:11:44.320 So 10-day free trial,$99 a month, no contracts, cancel anytime. 00:11:44.480 --> 00:11:49.919 Um, we even have a 30-day refund uh policy where, hey, if you're not happy for any reason, we'll give you your money back. 00:11:50.080 --> 00:11:52.799 We just want you to get in the door and see how many reviews we can get you. 00:11:52.960 --> 00:11:57.200 And I definitely recommend also you have the option to book an onboarding call when you create your account. 00:11:57.519 --> 00:11:59.519 Please do, please meet me, please meet my wife. 00:11:59.600 --> 00:12:01.200 We'll make sure everything's set up for you perfectly. 00:12:01.440 --> 00:12:06.159 It'll only take like 20 minutes to get set up, and that just ensures you're getting the most out of the software. 00:12:06.480 --> 00:12:19.039 And so at the end of the day, you'll probably end up paying$100 a month and you'll probably say get back five to 10 hours a month of responding to reviews, posting reviews on social media if you do that, requesting the reviews and chasing people down or calling them. 00:12:19.200 --> 00:12:26.799 And so I don't know what your time is, but if your time's worth$10 an hour, you know, just there from the actual time, you know, you're you're getting your money back there. 00:12:26.960 --> 00:12:41.840 That doesn't even mention how much better you're gonna rank on Google, how many more customers you're gonna get, because reviews are one of the biggest signals when it comes, there's an algorithm with about 150 ranking factors when it comes to local SEO, and reviews makes up about 20 to 25% of them, uh, depending on who you ask, right? 00:12:42.080 --> 00:12:42.159 Right. 00:12:42.320 --> 00:12:53.279 And so in an algorithm with 150 factors, one little thing, like reviews making up that big of a difference is crazy, and especially because a lot of the things that happen with local SEO, you can't really change. 00:12:53.440 --> 00:12:58.159 Like, you know, having an address listed on your Google business profile really helps, but it's kind of hard to change, right? 00:12:58.320 --> 00:13:04.080 Having your main keyword, which would be like junk removal or pressure washing in the name of your business really helps, but you can't change it. 00:13:04.159 --> 00:13:06.799 And so the great thing about reviews is that you can always get more reviews. 00:13:07.039 --> 00:13:14.000 Guys, I know I I know$100 a month sounds expensive, and I know some CRMs, you know, it's like, oh man, that's what I'm paying for my CRM. 00:13:14.240 --> 00:13:15.120 You know what I mean? 00:13:15.440 --> 00:13:22.240 But if you were to get 120 or almost 200 reviews in eight months, like what would that be worth to you? 00:13:22.399 --> 00:13:28.480 I mean, it it may I mean you you can ask yourself the question of if it is it worth$100 a month over eight months so you spent$800. 00:13:28.799 --> 00:13:29.840 I kind of look at it differently. 00:13:30.000 --> 00:13:39.759 I was like, dude, that took me from not being in a position where I'm found to being in a position where I'm found, and that opens up the door to leads and referral and just everything else. 00:13:39.919 --> 00:13:47.840 So um, especially when it when it comes into like the posting on social media, not not to mention all the time savings you have just from you know, even keeping up and following up with your customers. 00:13:48.000 --> 00:14:01.600 I'll tell you what, dude, like that's the tough part is people get in a in a rut where they're not consistent on asking for those reviews and then they stay where they're at because they're you know, they stay at 50 or 60 reviews for you know six, eight months, and the next thing you know, is like, dude, it's it's tough. 00:14:02.080 --> 00:14:06.879 Like I sound I I hate it because I I do sound like, oh, so obviously very biased to reviews. 00:14:06.960 --> 00:14:09.600 Like

I've spent the last three or four years of my life focused on this. 00:14:09.679 --> 00:14:11.919 And so um obviously I'm partial to it. 00:14:12.080 --> 00:14:16.480 But any other marketing you do will become more profitable if you get more reviews on Google. 00:14:16.559 --> 00:14:17.600 And let me explain that to you. 00:14:17.759 --> 00:14:26.480 If you're running Facebook ads, if you're running, if you're doing yard signs, if you're doing door hangers, whatever you are doing, what is the first thing they do if they wanted to reach out to you, right? 00:14:26.559 --> 00:14:29.039 Or they want to look in your company, they look you up on Google, right? 00:14:29.120 --> 00:14:34.480 And if they see you have crappy reviews, or if they see you're one of the top reviewed companies, what are they gonna, they're gonna be more likely to work with you. 00:14:34.559 --> 00:14:36.320 You're gonna be more likely to get that call. 00:14:36.480 --> 00:14:46.399 Because not only do the reviews get you more awareness, so you can rank in that map pack, so you can you know get more leads every single month, but it also gives you uh increases your conversion rate of that awareness. 00:14:46.480 --> 00:14:50.639 And so there's not a lot of marketing activities that do both, give you more awareness and increase your conversion rate. 00:14:50.720 --> 00:14:53.519 And so yeah, I think that's why another reason I love reviews. 00:14:53.840 --> 00:14:55.519 Awesome, awesome, Clay, guys. 00:14:55.679 --> 00:15:00.000 If you guys want to reach out to Clay, I'm gonna have his um, we'll have a link down below in the description. 00:15:00.080 --> 00:15:02.399 We can also pin it first link in the in the comment section. 00:15:02.559 --> 00:15:03.440 Definitely give it a shot. 00:15:03.519 --> 00:15:04.720 It's a 10-day free trial. 00:15:04.879 --> 00:15:14.720 I know, you know, I was kind of hesitant at first because guys, I get so many people reaching out to me about different softwares and whatnot, but I wanted to give this a shot because I knew if I wanted to grow another home service company, reviews are really, really important. 00:15:14.799 --> 00:15:19.919 And like it, like we just talked about, guys, over 200 reviews in you know, in a very, very short amount of time. 00:15:20.000 --> 00:15:22.399 And it's just been it's been doing awesome for me doing numbers. 00:15:22.480 --> 00:15:24.559 So uh Claire, I really appreciate you being on our channel. 00:15:24.720 --> 00:15:26.240 Reviewharvest.com. 00:15:26.480 --> 00:15:28.320 Excellent job with that company, man. 00:15:28.399 --> 00:15:30.399 It's it's uh it's a hell of a product right there. 00:15:30.559 --> 00:15:31.200 I appreciate it. 00:15:31.279 --> 00:15:31.759 I appreciate it. 00:15:31.840 --> 00:15:35.039 We got we got plenty uh plenty of more fun stuff to come. 00:15:35.120 --> 00:15:38.240 We're we're we're working on other ways we can serve home services. 00:15:38.320 --> 00:15:39.279 So we're excited to be here. 00:15:39.440 --> 00:15:40.159 Well, I appreciate it, guys. 00:15:40.320 --> 00:15:41.759 You guys got any kind of value from the video? 00:15:41.840 --> 00:15:45.440 Hit the like button, comment down below what you want to see next, and we'll see you on the next video. 00:15:45.519 --> 00:15:46.080 Peace out.