WEBVTT
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What's going on, guys?
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Welcome back to my channel.
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It's Austin Davis.
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And in this video, I actually have something really, really cool for you guys.
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Because my junk removal company, Firefighter Junk Removal, in the last eight months just crossed over 200 five-star reviews.
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And a large reason for that is actually Clay, who I actually have here on this video, and he's from Review Harvest.
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What's going on, Clay?
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Nothing much, man.
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I'm stoked to be here.
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Finally made it happen.
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I know, man.
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So I've actually been trying to do this video for a while.
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I've just been getting busy, so I apologize.
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But I really want to bring this uh to you guys that are watching this video, especially here in the spring season.
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You know, maybe you guys are owning a power watching business, which I know a large majority of you guys are.
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You have some other home service businesses that follow our channel.
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Uh, but I know one of the huge things as far as ranking and just you know getting your name out there is getting your reviews up.
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And what was it about eight months ago, somewhere in uh August or September, Clay?
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You DM me on Instagram, I believe, or maybe it was an email, and you say, Hey, I have this product, it's called Review Harvest.
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And guys, I get so many DMs all the time.
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Like, try this product, try that product.
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Um, he gave me a good pitch and especially community.
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Um, and do what?
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I paid to join your school community.
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That's how I got in touch with you.
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That's right, you did.
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That's how you got in my DMs.
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You paid to join my school community.
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Okay, so he pitched me with this product review harvest, and I gave it a shot, especially as it is a free trial, guys.
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And I want you to kind of take it over here, Clay, but just real quick, our company went from 80 reviews somewhere in September to over 200 reviews.
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And I'm just absolutely blown away by how quick these reviews come in and how you guys actually go through our CRM and are messaging clients that we uh took care of like weeks ago and prompting them with a photo and asking them for a review.
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So, I mean, talk a little bit about your your software here.
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Yeah, no, for sure.
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It was October 25th when you officially signed up, and now it's uh you know April 15th, and you have 207 reviews.
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So you've gone from 80 reviews to over uh 200 is really incredible.
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Um, yeah, so all right, let me let me get my tab situated so I can share my screen eventually.
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Um I won't get too nitty-gritty, but um yeah, so a couple years ago I created Review Harvest because I was running a marketing agency and I realized that all of my clients had like tons of happy customers, but they weren't able to actually get them to leave a review.
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And I saw how important reviews were for ranking on Google actually in 2026.
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White Spark does a local SEO research study where they you know reach out to a bunch of SEO companies and they say, hey, what matters?
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And reviews actually went up in terms of how important they are in 2026.
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And so realized how important they were, and I was like, what if I just dedicated years and years of my life to making this as easy as possible for local business owners to get more reviews?
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So now fast forward, we work with over, we've worked with over a thousand home service companies, helping them get over you know 50, 60,000 reviews now at this point.
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That's awesome, man.
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And it's just like there's so many softwares out there, and a lot of these CRMs do it.
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But one thing I like that was really, really cool for you guys is like first off, like I haven't had to message a client.
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I I don't even know, since we partner with you guys, you know, prompting them for you know, reminding them, hey, can you leave us a review?
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That'd really appreciate it.
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Obviously, like when we're at a job, we do the best we can to do that.
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But man, like it's so cool with you guys.
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Like, you you guys plug into our CRM.
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And I know whenever we first signed up, you guys went through the last 30 jobs prior or 60 jobs, or it came back two to uh you know one to two months, and you prompted all those people.
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And what's really cool is like the text message, you could probably show it on your screen or something, but they get a full image of me and my partner, which is one of the photos on our website, and it says, you know, hey, first name, right?
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And it's like a text on uh it's a text on picture, right?
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And then it has a little uh description underneath that.
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Yeah, perfect.
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And it's just like, man, that did numbers for us.
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Yeah, yeah, for sure.
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No, we we we the first play in our playbook is to do what's called a review reactivation.
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That's where we'll take your previous customer list, we'll go back as far as you want us to go, and we can reach out to all of them via text and email, and we can send out this personalized photo.
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So, this is a great example of a photo here.
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I mean, you can see uh we have the logo, we have facial recognition from your faces, and then whether you're working reaching out to Jessica or Sally or whatever it is, their name will be on the bottom of this image right here.
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So, what that does is it immediately gets their attention.
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Nowadays, people are like used to getting texts and emails, like, oh, whatever.
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But when they see somebody that was at their house and they see that logo and they see you know that photo with their name on it, they're like, huh, what the heck?
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That's kind of cool.
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So it gets their attention and it gives you a much better review conversion rate.
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Yeah, um, and if a lot of you guys are following my channel or even in my programs, I talk a lot about like the importance of photos.
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Like if you're gonna send text messages out like a mass like a mass marketing, like cold market, right?
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You know, it's one thing because how many text messages do we get a day and it's just like a random text from a random number?
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A lot of times it's just like, oh, whatever, dude.
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But like if it's just a photo, at a bare minimum, you're gonna look at it, you know, and then you can put two and two together, like, oh, like these guys are at my house.
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Like, this is actually really cool.
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I've never seen this before.
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And like these guys are actually like really prioritizing, you know, getting a review for me.
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But then even if they don't get a review, you guys follow up.
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Like, like two days later, you guys will send another follow-up message.
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And I was looking at my review harvest account, and it's like we get a lot of reviews just from the follow-up.
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Yeah, I know a thousand percent.
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Yeah, we have what's called smart messaging.
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So you're able to go in there and set your guardrails of how many times you want to follow up or um if you want to be less aggressive or more aggressive and how long you want to wait.
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But just by default, we have smart messaging on, which means that we've sent out hundreds and hundreds of thousands of review requests.
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And so we actually have really good data as to when do people click the links, when do people leave reviews, what time of day is the best time of day, what day of the week is the best day.
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And so we'll dynamically follow up with those customers that haven't left a review yet or haven't responded to make sure you get those reviews.
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So after onboarding thousands of customers, we try to make it as seamless as possible.
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And so it really takes no more than 10 or 15 minutes to set your account up.
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First thing is just upload that photo for the personalized image.
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The next thing would be to go to integrations and just figure out what CRM you use.
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We can integrate natively with whatever CRM you use, and that way we're able to pull all your customers automatically so you don't have to go manually enter data.
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And we can pull all those old customers as well to do that review reactivation.
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From there, you basically just choose how often you want to send review requests and follow up.
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We have a social posting feature where you can connect your Facebook and Instagram, and then we'll post these five-star reviews via stories and post on your Facebook and Instagram.
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You like that?
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That was the other thing I completely forgot about.
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That guys, they sync with your Facebook and Instagram, and then all of a sudden, every single time we get a review on our Facebook and Instagram stories, they'll just get exactly this, which is these story photos of just reviews that uh our customers have given us.
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So, a lot of you guys like it's tough to stay consistent with your social media posting.
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This actually does that, which is just kind of makes it separate from a lot of other like review companies out there, especially like some of these CRMs that'll kind of do it for you manually.
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Yeah, this is different.
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This is different, yeah, for sure.
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And a lot of those other review softwares or whatever just have like a super boring like photo that goes out and you can't change it.
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This is actually like a lightweight version of Canva.
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So you can make these look however you want to.
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You can add your logo, you can change the colors.
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I mean, it's fully customizable, and so you're not kind of boxed in just one annoying design.
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And then we also have these review widgets you can add to your website so that you know anybody that's on your website, you can turn more of those visitors into leads because they can see all the social proof, the people that just love you.
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Um, and then lastly, we respond to all your reviews for you as well, uh, uh obviously, so that you don't have to go and you just keep on coming up with stuff that I keep forgetting.
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It is is yeah, we get a review and then the it's awesome.
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Like you have the responses there.
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Yep.
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Yep, it automatically responds to me in a pretty professional way.
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A lot of people will spend like an hour a week or an hour, a month going through and trying to respond to all the reviews and paste them in a chat GPT and all that sort of stuff.
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We can just take that off your plate for you so you never have to worry about it.
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So it's a basically like a completely done-for-you like review system.
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Not only do you back in the CRM and go find all the people that we've worked for, then you've as soon as we hit click invoice, like on our CRM on Jobber, if I hit you know, close job and invoice now, minute moments after that, they get a link to leave a review, which is that photo.
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If they don't, they follow up with that.
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And then once we do get a review, they post a review, and then you guys write a response on that review, and then you photo take a photo of that review and you post it on our Instagram and Facebook.
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Yeah, for sure.
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It's totally different than like most other, you know, just CRM features of like it's really funny when I hear a CRM say, Oh, we have a review request feature, and people be like, Oh, we already have that in our CRM.
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It's like, yeah, it shows because you've only gotten five reviews in the last six months.
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Like just sending out a boring text or putting a link at the bottom of an email with an invoice is not a review request.
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So, like you there's more to it than that if you actually want to do it right.
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And and Austin, I think we we were talking about a little bit off air, and I was like, shoot, I wish we were pressing record.
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What has um these additional reviews meant to your business?
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Like, what has it been like since you started working with Review Harvest?
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I mean, it's everything.
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You know, it's something I talk about a lot in my my community and on YouTube.
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Like every there's all these different parts of online that kind of talk to each other, and everything needs to be working well for you to have good positioning, right?
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Your website that needs to look good, and you know, have good SEO, your reviews, your photos, your branding, and everything.
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And so like I knew one thing whenever we kind of took over firefighter drunk removal was like we've got to get the reviews up.
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You know, firefight like I'm sorry, drunk removal is pretty incompetitive.
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A lot of the big players, they have several hundreds of reviews.
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And I know when I started my power washing company and I didn't have review harvest or any of these other softwares back in 2019, it's took me like six years to get to over 600 reviews, and that's from calling and following up.
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And sometimes you just don't have the time.
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You just you know you get lazy and you don't you don't talk to your customers, right?
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And then it just takes forever to build up reviews.
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But like this, it's been a lot easier.
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It's like, holy crap, man.
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I just wish I had this back when I started, I'd probably be over like 2,000 reviews on power washing now.
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But uh, we're gonna apply it to the junk removal, and yeah, like like you said, like what's it meant?
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I mean, we've already we're already ranking pretty high on uh uh uh on the junk removal side.
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I have a feeling it's part of partly to do with the reviews.
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Yeah, uh it's just it's been great.
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Yeah, you know, if you if you if you if you own a home service company, like the feeling of having several hundred reviews, like you if you're not there, you want to get there, you know.
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Well, and you also build out a build up a buffer so you can't be extorted.
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I mean, a lot of the clients work with us and say, hey, I'm refunding a thousand dollars worth of work a quarter or a month because people are like, I'm gonna leave you a bad review if you don't come back and fix this or refund this or do whatever.
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And when you get to 400, 500 reviews, it's like, sure, leave the one-star review.
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It's not gonna touch me.
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You know, I've got hundreds and hundreds of five stars, it's not even gonna change my rating.
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And so it kind of gives you that protection where it's like, but literally we exist because we know that 99% of home service customers and home service businesses do a great job and do great work, right?
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Maybe not 99%, but most people that are watching this video who actually care about their business, they have happy customers.
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And the problem is that their Google business profile just doesn't reflect that, right?
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And so we just want to make that Google business profile an accurate reflection of how happy all your customers are.
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And nowadays, too, it's not even like a certain number that you have to get to and you can just coast.
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I mean, Google is really looking at review recency and review velocity, meaning like you might have 400 reviews more than your you know competitors below you, but if you're only getting five reviews a month and your competitors start to get 30 reviews a month or 40 reviews a month, Google's gonna take notice of that and they're gonna start giving a preferential treatment.
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Yeah, absolutely.
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So let's kind of dig into the uh to the pricing because I know a lot of people are gonna be like, oh man, it sounds great, but like what does it cost, right?
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Everyone just wanna wants to know uh what it costs.
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I know you guys have a 10-day free trial, so if someone just wants to get in there and test it out, um, they can do that.
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But kind of would would you mind going over a little bit of your pricing?
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For sure.
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For sure.
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So our pricing is just based off of how many review requests we're sending out.
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And so 95% of people watching this will probably be on our$99 a month plan.
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So 10-day free trial,$99 a month, no contracts, cancel anytime.
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Um, we even have a 30-day refund uh policy where, hey, if you're not happy for any reason, we'll give you your money back.
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We just want you to get in the door and see how many reviews we can get you.
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And I definitely recommend also you have the option to book an onboarding call when you create your account.
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Please do, please meet me, please meet my wife.
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We'll make sure everything's set up for you perfectly.
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It'll only take like 20 minutes to get set up, and that just ensures you're getting the most out of the software.
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And so at the end of the day, you'll probably end up paying$100 a month and you'll probably say get back five to 10 hours a month of responding to reviews, posting reviews on social media if you do that, requesting the reviews and chasing people down or calling them.
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And so I don't know what your time is, but if your time's worth$10 an hour, you know, just there from the actual time, you know, you're you're getting your money back there.
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That doesn't even mention how much better you're gonna rank on Google, how many more customers you're gonna get, because reviews are one of the biggest signals when it comes, there's an algorithm with about 150 ranking factors when it comes to local SEO, and reviews makes up about 20 to 25% of them, uh, depending on who you ask, right?
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Right.
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And so in an algorithm with 150 factors, one little thing, like reviews making up that big of a difference is crazy, and especially because a lot of the things that happen with local SEO, you can't really change.
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Like, you know, having an address listed on your Google business profile really helps, but it's kind of hard to change, right?
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Having your main keyword, which would be like junk removal or pressure washing in the name of your business really helps, but you can't change it.
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And so the great thing about reviews is that you can always get more reviews.
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Guys, I know I I know$100 a month sounds expensive, and I know some CRMs, you know, it's like, oh man, that's what I'm paying for my CRM.
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You know what I mean?
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But if you were to get 120 or almost 200 reviews in eight months, like what would that be worth to you?
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I mean, it it may I mean you you can ask yourself the question of if it is it worth$100 a month over eight months so you spent$800.
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I kind of look at it differently.
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I was like, dude, that took me from not being in a position where I'm found to being in a position where I'm found, and that opens up the door to leads and referral and just everything else.
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So um, especially when it when it comes into like the posting on social media, not not to mention all the time savings you have just from you know, even keeping up and following up with your customers.
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I'll tell you what, dude, like that's the tough part is people get in a in a rut where they're not consistent on asking for those reviews and then they stay where they're at because they're you know, they stay at 50 or 60 reviews for you know six, eight months, and the next thing you know, is like, dude, it's it's tough.
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Like I sound I I hate it because I I do sound like, oh, so obviously very biased to reviews.
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Like I've spent the last three or four years of my life focused on this.
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And so um obviously I'm partial to it.
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But any other marketing you do will become more profitable if you get more reviews on Google.
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And let me explain that to you.
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If you're running Facebook ads, if you're running, if you're doing yard signs, if you're doing door hangers, whatever you are doing, what is the first thing they do if they wanted to reach out to you, right?
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Or they want to look in your company, they look you up on Google, right?
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And if they see you have crappy reviews, or if they see you're one of the top reviewed companies, what are they gonna, they're gonna be more likely to work with you.
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You're gonna be more likely to get that call.
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Because not only do the reviews get you more awareness, so you can rank in that map pack, so you can you know get more leads every single month, but it also gives you uh increases your conversion rate of that awareness.
00:14:46.480 --> 00:14:50.639
And so there's not a lot of marketing activities that do both, give you more awareness and increase your conversion rate.
00:14:50.720 --> 00:14:53.519
And so yeah, I think that's why another reason I love reviews.
00:14:53.840 --> 00:14:55.519
Awesome, awesome, Clay, guys.
00:14:55.679 --> 00:15:00.000
If you guys want to reach out to Clay, I'm gonna have his um, we'll have a link down below in the description.
00:15:00.080 --> 00:15:02.399
We can also pin it first link in the in the comment section.
00:15:02.559 --> 00:15:03.440
Definitely give it a shot.
00:15:03.519 --> 00:15:04.720
It's a 10-day free trial.
00:15:04.879 --> 00:15:14.720
I know, you know, I was kind of hesitant at first because guys, I get so many people reaching out to me about different softwares and whatnot, but I wanted to give this a shot because I knew if I wanted to grow another home service company, reviews are really, really important.
00:15:14.799 --> 00:15:19.919
And like it, like we just talked about, guys, over 200 reviews in you know, in a very, very short amount of time.
00:15:20.000 --> 00:15:22.399
And it's just been it's been doing awesome for me doing numbers.
00:15:22.480 --> 00:15:24.559
So uh Claire, I really appreciate you being on our channel.
00:15:24.720 --> 00:15:26.240
Reviewharvest.com.
00:15:26.480 --> 00:15:28.320
Excellent job with that company, man.
00:15:28.399 --> 00:15:30.399
It's it's uh it's a hell of a product right there.
00:15:30.559 --> 00:15:31.200
I appreciate it.
00:15:31.279 --> 00:15:31.759
I appreciate it.
00:15:31.840 --> 00:15:35.039
We got we got plenty uh plenty of more fun stuff to come.
00:15:35.120 --> 00:15:38.240
We're we're we're working on other ways we can serve home services.
00:15:38.320 --> 00:15:39.279
So we're excited to be here.
00:15:39.440 --> 00:15:40.159
Well, I appreciate it, guys.
00:15:40.320 --> 00:15:41.759
You guys got any kind of value from the video?
00:15:41.840 --> 00:15:45.440
Hit the like button, comment down below what you want to see next, and we'll see you on the next video.
00:15:45.519 --> 00:15:46.080
Peace out.
00:00:00.160 --> 00:00:00.800
What's going on, guys?
00:00:00.880 --> 00:00:01.600
Welcome back to my channel.
00:00:01.679 --> 00:00:02.640
It's Austin Davis.
00:00:02.720 --> 00:00:04.959
And in this video, I actually have something really, really cool for you guys.
00:00:05.120 --> 00:00:11.839
Because my junk removal company, Firefighter Junk Removal, in the last eight months just crossed over 200 five-star reviews.
00:00:11.919 --> 00:00:17.359
And a large reason for that is actually Clay, who I actually have here on this video, and he's from Review Harvest.
00:00:17.519 --> 00:00:18.160
What's going on, Clay?
00:00:18.320 --> 00:00:18.960
Nothing much, man.
00:00:19.039 --> 00:00:19.760
I'm stoked to be here.
00:00:19.920 --> 00:00:20.719
Finally made it happen.
00:00:20.879 --> 00:00:21.280
I know, man.
00:00:21.359 --> 00:00:23.120
So I've actually been trying to do this video for a while.
00:00:23.199 --> 00:00:24.879
I've just been getting busy, so I apologize.
00:00:24.960 --> 00:00:28.879
But I really want to bring this uh to you guys that are watching this video, especially here in the spring season.
00:00:28.960 --> 00:00:32.240
You know, maybe you guys are owning a power watching business, which I know a large majority of you guys are.
00:00:32.399 --> 00:00:34.640
You have some other home service businesses that follow our channel.
00:00:34.719 --> 00:00:40.560
Uh, but I know one of the huge things as far as ranking and just you know getting your name out there is getting your reviews up.
00:00:40.719 --> 00:00:44.880
And what was it about eight months ago, somewhere in uh August or September, Clay?
00:00:45.039 --> 00:00:50.320
You DM me on Instagram, I believe, or maybe it was an email, and you say, Hey, I have this product, it's called Review Harvest.
00:00:50.399 --> 00:00:52.320
And guys, I get so many DMs all the time.
00:00:52.479 --> 00:00:54.159
Like, try this product, try that product.
00:00:54.320 --> 00:00:56.960
Um, he gave me a good pitch and especially community.
00:00:57.600 --> 00:00:58.799
Um, and do what?
00:00:59.039 --> 00:01:00.640
I paid to join your school community.
00:01:00.719 --> 00:01:01.840
That's how I got in touch with you.
00:01:02.000 --> 00:01:02.880
That's right, you did.
00:01:02.960 --> 00:01:04.560
That's how you got in my DMs.
00:01:04.640 --> 00:01:06.000
You paid to join my school community.
00:01:06.159 --> 00:01:11.359
Okay, so he pitched me with this product review harvest, and I gave it a shot, especially as it is a free trial, guys.
00:01:11.519 --> 00:01:19.840
And I want you to kind of take it over here, Clay, but just real quick, our company went from 80 reviews somewhere in September to over 200 reviews.
00:01:19.920 --> 00:01:34.079
And I'm just absolutely blown away by how quick these reviews come in and how you guys actually go through our CRM and are messaging clients that we uh took care of like weeks ago and prompting them with a photo and asking them for a review.
00:01:34.239 --> 00:01:37.200
So, I mean, talk a little bit about your your software here.
00:01:37.439 --> 00:01:38.239
Yeah, no, for sure.
00:01:38.319 --> 00:01:44.319
It was October 25th when you officially signed up, and now it's uh you know April 15th, and you have 207 reviews.
00:01:44.400 --> 00:01:48.480
So you've gone from 80 reviews to over uh 200 is really incredible.
00:01:48.799 --> 00:01:55.359
Um, yeah, so all right, let me let me get my tab situated so I can share my screen eventually.
00:01:55.519 --> 00:02:09.599
Um I won't get too nitty-gritty, but um yeah, so a couple years ago I created Review Harvest because I was running a marketing agency and I realized that all of my clients had like tons of happy customers, but they weren't able to actually get them to leave a review.
00:02:09.680 --> 00:02:14.400
And I saw how important reviews were for ranking on Google actually in 2026.
00:02:14.560 --> 00:02:20.240
White Spark does a local SEO research study where they you know reach out to a bunch of SEO companies and they say, hey, what matters?
00:02:20.400 --> 00:02:24.319
And reviews actually went up in terms of how important they are in 2026.
00:02:24.400 --> 00:02:33.280
And so realized how important they were, and I was like, what if I just dedicated years and years of my life to making this as easy as possible for local business owners to get more reviews?
00:02:33.360 --> 00:02:40.800
So now fast forward, we work with over, we've worked with over a thousand home service companies, helping them get over you know 50, 60,000 reviews now at this point.
00:02:41.039 --> 00:02:41.759
That's awesome, man.
00:02:41.840 --> 00:02:45.199
And it's just like there's so many softwares out there, and a lot of these CRMs do it.
00:02:45.360 --> 00:02:50.800
But one thing I like that was really, really cool for you guys is like first off, like I haven't had to message a client.
00:02:51.039 --> 00:02:57.280
I I don't even know, since we partner with you guys, you know, prompting them for you know, reminding them, hey, can you leave us a review?
00:02:57.439 --> 00:02:58.159
That'd really appreciate it.
00:02:58.240 --> 00:03:00.960
Obviously, like when we're at a job, we do the best we can to do that.
00:03:01.120 --> 00:03:02.800
But man, like it's so cool with you guys.
00:03:02.879 --> 00:03:05.039
Like, you you guys plug into our CRM.
00:03:05.280 --> 00:03:14.560
And I know whenever we first signed up, you guys went through the last 30 jobs prior or 60 jobs, or it came back two to uh you know one to two months, and you prompted all those people.
00:03:14.719 --> 00:03:24.560
And what's really cool is like the text message, you could probably show it on your screen or something, but they get a full image of me and my partner, which is one of the photos on our website, and it says, you know, hey, first name, right?
00:03:24.719 --> 00:03:27.599
And it's like a text on uh it's a text on picture, right?
00:03:27.840 --> 00:03:30.240
And then it has a little uh description underneath that.
00:03:30.400 --> 00:03:31.120
Yeah, perfect.
00:03:31.199 --> 00:03:34.479
And it's just like, man, that did numbers for us.
00:03:34.719 --> 00:03:35.840
Yeah, yeah, for sure.
00:03:36.000 --> 00:03:40.159
No, we we we the first play in our playbook is to do what's called a review reactivation.
00:03:40.240 --> 00:03:49.039
That's where we'll take your previous customer list, we'll go back as far as you want us to go, and we can reach out to all of them via text and email, and we can send out this personalized photo.
00:03:49.120 --> 00:03:51.120
So, this is a great example of a photo here.
00:03:51.199 --> 00:04:01.280
I mean, you can see uh we have the logo, we have facial recognition from your faces, and then whether you're working reaching out to Jessica or Sally or whatever it is, their name will be on the bottom of this image right here.
00:04:01.360 --> 00:04:03.599
So, what that does is it immediately gets their attention.
00:04:03.759 --> 00:04:06.800
Nowadays, people are like used to getting texts and emails, like, oh, whatever.
00:04:06.960 --> 00:04:12.639
But when they see somebody that was at their house and they see that logo and they see you know that photo with their name on it, they're like, huh, what the heck?
00:04:12.719 --> 00:04:13.280
That's kind of cool.
00:04:13.439 --> 00:04:16.959
So it gets their attention and it gives you a much better review conversion rate.
00:04:17.120 --> 00:04:22.959
Yeah, um, and if a lot of you guys are following my channel or even in my programs, I talk a lot about like the importance of photos.
00:04:23.040 --> 00:04:27.680
Like if you're gonna send text messages out like a mass like a mass marketing, like cold market, right?
00:04:27.759 --> 00:04:31.839
You know, it's one thing because how many text messages do we get a day and it's just like a random text from a random number?
00:04:32.000 --> 00:04:33.680
A lot of times it's just like, oh, whatever, dude.
00:04:33.839 --> 00:04:40.560
But like if it's just a photo, at a bare minimum, you're gonna look at it, you know, and then you can put two and two together, like, oh, like these guys are at my house.
00:04:40.639 --> 00:04:41.519
Like, this is actually really cool.
00:04:41.600 --> 00:04:42.560
I've never seen this before.
00:04:42.639 --> 00:04:47.120
And like these guys are actually like really prioritizing, you know, getting a review for me.
00:04:47.279 --> 00:04:50.800
But then even if they don't get a review, you guys follow up.
00:04:50.959 --> 00:04:53.759
Like, like two days later, you guys will send another follow-up message.
00:04:53.839 --> 00:04:58.000
And I was looking at my review harvest account, and it's like we get a lot of reviews just from the follow-up.
00:04:58.399 --> 00:04:59.680
Yeah, I know a thousand percent.
00:04:59.759 --> 00:05:01.839
Yeah, we have what's called smart messaging.
00:05:01.920 --> 00:05:09.199
So you're able to go in there and set your guardrails of how many times you want to follow up or um if you want to be less aggressive or more aggressive and how long you want to wait.
00:05:09.439 --> 00:05:15.040
But just by default, we have smart messaging on, which means that we've sent out hundreds and hundreds of thousands of review requests.
00:05:15.120 --> 00:05:22.160
And so we actually have really good data as to when do people click the links, when do people leave reviews, what time of day is the best time of day, what day of the week is the best day.
00:05:22.240 --> 00:05:28.720
And so we'll dynamically follow up with those customers that haven't left a review yet or haven't responded to make sure you get those reviews.
00:05:28.879 --> 00:05:32.480
So after onboarding thousands of customers, we try to make it as seamless as possible.
00:05:32.639 --> 00:05:35.680
And so it really takes no more than 10 or 15 minutes to set your account up.
00:05:35.839 --> 00:05:38.720
First thing is just upload that photo for the personalized image.
00:05:38.800 --> 00:05:42.639
The next thing would be to go to integrations and just figure out what CRM you use.
00:05:42.720 --> 00:05:49.279
We can integrate natively with whatever CRM you use, and that way we're able to pull all your customers automatically so you don't have to go manually enter data.
00:05:49.439 --> 00:05:52.959
And we can pull all those old customers as well to do that review reactivation.
00:05:53.120 --> 00:05:56.959
From there, you basically just choose how often you want to send review requests and follow up.
00:05:57.120 --> 00:06:04.959
We have a social posting feature where you can connect your Facebook and Instagram, and then we'll post these five-star reviews via stories and post on your Facebook and Instagram.
00:06:05.199 --> 00:06:05.759
You like that?
00:06:06.480 --> 00:06:08.720
That was the other thing I completely forgot about.
00:06:08.879 --> 00:06:22.800
That guys, they sync with your Facebook and Instagram, and then all of a sudden, every single time we get a review on our Facebook and Instagram stories, they'll just get exactly this, which is these story photos of just reviews that uh our customers have given us.
00:06:22.879 --> 00:06:27.680
So, a lot of you guys like it's tough to stay consistent with your social media posting.
00:06:27.920 --> 00:06:35.839
This actually does that, which is just kind of makes it separate from a lot of other like review companies out there, especially like some of these CRMs that'll kind of do it for you manually.
00:06:36.000 --> 00:06:37.279
Yeah, this is different.
00:06:37.439 --> 00:06:39.040
This is different, yeah, for sure.
00:06:39.120 --> 00:06:44.879
And a lot of those other review softwares or whatever just have like a super boring like photo that goes out and you can't change it.
00:06:45.040 --> 00:06:47.199
This is actually like a lightweight version of Canva.
00:06:47.360 --> 00:06:49.759
So you can make these look however you want to.
00:06:49.920 --> 00:06:52.079
You can add your logo, you can change the colors.
00:06:52.240 --> 00:06:56.959
I mean, it's fully customizable, and so you're not kind of boxed in just one annoying design.
00:06:57.040 --> 00:07:07.199
And then we also have these review widgets you can add to your website so that you know anybody that's on your website, you can turn more of those visitors into leads because they can see all the social proof, the people that just love you.
00:07:07.279 --> 00:07:16.160
Um, and then lastly, we respond to all your reviews for you as well, uh, uh obviously, so that you don't have to go and you just keep on coming up with stuff that I keep forgetting.
00:07:16.240 --> 00:07:20.160
It is is yeah, we get a review and then the it's awesome.
00:07:20.240 --> 00:07:22.720
Like you have the responses there.
00:07:22.879 --> 00:07:23.120
Yep.
00:07:23.279 --> 00:07:26.000
Yep, it automatically responds to me in a pretty professional way.
00:07:26.560 --> 00:07:33.600
A lot of people will spend like an hour a week or an hour, a month going through and trying to respond to all the reviews and paste them in a chat GPT and all that sort of stuff.
00:07:33.759 --> 00:07:36.560
We can just take that off your plate for you so you never have to worry about it.
00:07:36.800 --> 00:07:40.560
So it's a basically like a completely done-for-you like review system.
00:07:40.720 --> 00:07:57.920
Not only do you back in the CRM and go find all the people that we've worked for, then you've as soon as we hit click invoice, like on our CRM on Jobber, if I hit you know, close job and invoice now, minute moments after that, they get a link to leave a review, which is that photo.
00:07:58.079 --> 00:08:00.079
If they don't, they follow up with that.
00:08:00.240 --> 00:08:10.720
And then once we do get a review, they post a review, and then you guys write a response on that review, and then you photo take a photo of that review and you post it on our Instagram and Facebook.
00:08:11.040 --> 00:08:11.920
Yeah, for sure.
00:08:12.079 --> 00:08:21.360
It's totally different than like most other, you know, just CRM features of like it's really funny when I hear a CRM say, Oh, we have a review request feature, and people be like, Oh, we already have that in our CRM.
00:08:21.439 --> 00:08:25.040
It's like, yeah, it shows because you've only gotten five reviews in the last six months.
00:08:25.199 --> 00:08:31.439
Like just sending out a boring text or putting a link at the bottom of an email with an invoice is not a review request.
00:08:31.600 --> 00:08:34.879
So, like you there's more to it than that if you actually want to do it right.
00:08:34.960 --> 00:08:39.600
And and Austin, I think we we were talking about a little bit off air, and I was like, shoot, I wish we were pressing record.
00:08:39.759 --> 00:08:42.639
What has um these additional reviews meant to your business?
00:08:42.799 --> 00:08:45.200
Like, what has it been like since you started working with Review Harvest?
00:08:45.519 --> 00:08:46.159
I mean, it's everything.
00:08:46.320 --> 00:08:49.120
You know, it's something I talk about a lot in my my community and on YouTube.
00:08:49.360 --> 00:08:56.480
Like every there's all these different parts of online that kind of talk to each other, and everything needs to be working well for you to have good positioning, right?
00:08:56.639 --> 00:09:03.759
Your website that needs to look good, and you know, have good SEO, your reviews, your photos, your branding, and everything.
00:09:03.840 --> 00:09:09.279
And so like I knew one thing whenever we kind of took over firefighter drunk removal was like we've got to get the reviews up.
00:09:09.360 --> 00:09:12.080
You know, firefight like I'm sorry, drunk removal is pretty incompetitive.
00:09:12.159 --> 00:09:14.559
A lot of the big players, they have several hundreds of reviews.
00:09:14.960 --> 00:09:26.080
And I know when I started my power washing company and I didn't have review harvest or any of these other softwares back in 2019, it's took me like six years to get to over 600 reviews, and that's from calling and following up.
00:09:26.159 --> 00:09:28.559
And sometimes you just don't have the time.
00:09:28.879 --> 00:09:31.840
You just you know you get lazy and you don't you don't talk to your customers, right?
00:09:31.919 --> 00:09:33.600
And then it just takes forever to build up reviews.
00:09:33.679 --> 00:09:36.480
But like this, it's been a lot easier.
00:09:36.559 --> 00:09:37.840
It's like, holy crap, man.
00:09:37.919 --> 00:09:42.960
I just wish I had this back when I started, I'd probably be over like 2,000 reviews on power washing now.
00:09:43.120 --> 00:09:46.960
But uh, we're gonna apply it to the junk removal, and yeah, like like you said, like what's it meant?
00:09:47.120 --> 00:09:50.720
I mean, we've already we're already ranking pretty high on uh uh uh on the junk removal side.
00:09:50.799 --> 00:09:53.200
I have a feeling it's part of partly to do with the reviews.
00:09:53.360 --> 00:09:55.600
Yeah, uh it's just it's been great.
00:09:55.759 --> 00:10:04.240
Yeah, you know, if you if you if you if you own a home service company, like the feeling of having several hundred reviews, like you if you're not there, you want to get there, you know.
00:10:04.960 --> 00:10:08.639
Well, and you also build out a build up a buffer so you can't be extorted.
00:10:08.720 --> 00:10:19.279
I mean, a lot of the clients work with us and say, hey, I'm refunding a thousand dollars worth of work a quarter or a month because people are like, I'm gonna leave you a bad review if you don't come back and fix this or refund this or do whatever.
00:10:20.000 --> 00:10:23.759
And when you get to 400, 500 reviews, it's like, sure, leave the one-star review.
00:10:23.840 --> 00:10:24.559
It's not gonna touch me.
00:10:24.639 --> 00:10:28.159
You know, I've got hundreds and hundreds of five stars, it's not even gonna change my rating.
00:10:28.399 --> 00:10:39.120
And so it kind of gives you that protection where it's like, but literally we exist because we know that 99% of home service customers and home service businesses do a great job and do great work, right?
00:10:39.279 --> 00:10:44.720
Maybe not 99%, but most people that are watching this video who actually care about their business, they have happy customers.
00:10:44.879 --> 00:10:48.879
And the problem is that their Google business profile just doesn't reflect that, right?
00:10:48.960 --> 00:10:53.759
And so we just want to make that Google business profile an accurate reflection of how happy all your customers are.
00:10:53.919 --> 00:10:57.919
And nowadays, too, it's not even like a certain number that you have to get to and you can just coast.
00:10:58.000 --> 00:11:14.000
I mean, Google is really looking at review recency and review velocity, meaning like you might have 400 reviews more than your you know competitors below you, but if you're only getting five reviews a month and your competitors start to get 30 reviews a month or 40 reviews a month, Google's gonna take notice of that and they're gonna start giving a preferential treatment.
00:11:14.240 --> 00:11:14.879
Yeah, absolutely.
00:11:15.039 --> 00:11:20.399
So let's kind of dig into the uh to the pricing because I know a lot of people are gonna be like, oh man, it sounds great, but like what does it cost, right?
00:11:20.480 --> 00:11:22.480
Everyone just wanna wants to know uh what it costs.
00:11:22.559 --> 00:11:27.679
I know you guys have a 10-day free trial, so if someone just wants to get in there and test it out, um, they can do that.
00:11:27.759 --> 00:11:30.320
But kind of would would you mind going over a little bit of your pricing?
00:11:30.639 --> 00:11:30.960
For sure.
00:11:31.120 --> 00:11:31.440
For sure.
00:11:31.519 --> 00:11:35.279
So our pricing is just based off of how many review requests we're sending out.
00:11:35.360 --> 00:11:39.519
And so 95% of people watching this will probably be on our$99 a month plan.
00:11:39.600 --> 00:11:44.320
So 10-day free trial,$99 a month, no contracts, cancel anytime.
00:11:44.480 --> 00:11:49.919
Um, we even have a 30-day refund uh policy where, hey, if you're not happy for any reason, we'll give you your money back.
00:11:50.080 --> 00:11:52.799
We just want you to get in the door and see how many reviews we can get you.
00:11:52.960 --> 00:11:57.200
And I definitely recommend also you have the option to book an onboarding call when you create your account.
00:11:57.519 --> 00:11:59.519
Please do, please meet me, please meet my wife.
00:11:59.600 --> 00:12:01.200
We'll make sure everything's set up for you perfectly.
00:12:01.440 --> 00:12:06.159
It'll only take like 20 minutes to get set up, and that just ensures you're getting the most out of the software.
00:12:06.480 --> 00:12:19.039
And so at the end of the day, you'll probably end up paying$100 a month and you'll probably say get back five to 10 hours a month of responding to reviews, posting reviews on social media if you do that, requesting the reviews and chasing people down or calling them.
00:12:19.200 --> 00:12:26.799
And so I don't know what your time is, but if your time's worth$10 an hour, you know, just there from the actual time, you know, you're you're getting your money back there.
00:12:26.960 --> 00:12:41.840
That doesn't even mention how much better you're gonna rank on Google, how many more customers you're gonna get, because reviews are one of the biggest signals when it comes, there's an algorithm with about 150 ranking factors when it comes to local SEO, and reviews makes up about 20 to 25% of them, uh, depending on who you ask, right?
00:12:42.080 --> 00:12:42.159
Right.
00:12:42.320 --> 00:12:53.279
And so in an algorithm with 150 factors, one little thing, like reviews making up that big of a difference is crazy, and especially because a lot of the things that happen with local SEO, you can't really change.
00:12:53.440 --> 00:12:58.159
Like, you know, having an address listed on your Google business profile really helps, but it's kind of hard to change, right?
00:12:58.320 --> 00:13:04.080
Having your main keyword, which would be like junk removal or pressure washing in the name of your business really helps, but you can't change it.
00:13:04.159 --> 00:13:06.799
And so the great thing about reviews is that you can always get more reviews.
00:13:07.039 --> 00:13:14.000
Guys, I know I I know$100 a month sounds expensive, and I know some CRMs, you know, it's like, oh man, that's what I'm paying for my CRM.
00:13:14.240 --> 00:13:15.120
You know what I mean?
00:13:15.440 --> 00:13:22.240
But if you were to get 120 or almost 200 reviews in eight months, like what would that be worth to you?
00:13:22.399 --> 00:13:28.480
I mean, it it may I mean you you can ask yourself the question of if it is it worth$100 a month over eight months so you spent$800.
00:13:28.799 --> 00:13:29.840
I kind of look at it differently.
00:13:30.000 --> 00:13:39.759
I was like, dude, that took me from not being in a position where I'm found to being in a position where I'm found, and that opens up the door to leads and referral and just everything else.
00:13:39.919 --> 00:13:47.840
So um, especially when it when it comes into like the posting on social media, not not to mention all the time savings you have just from you know, even keeping up and following up with your customers.
00:13:48.000 --> 00:14:01.600
I'll tell you what, dude, like that's the tough part is people get in a in a rut where they're not consistent on asking for those reviews and then they stay where they're at because they're you know, they stay at 50 or 60 reviews for you know six, eight months, and the next thing you know, is like, dude, it's it's tough.
00:14:02.080 --> 00:14:06.879
Like I sound I I hate it because I I do sound like, oh, so obviously very biased to reviews.
00:14:06.960 --> 00:14:09.600
Like I've spent the last three or four years of my life focused on this.
00:14:09.679 --> 00:14:11.919
And so um obviously I'm partial to it.
00:14:12.080 --> 00:14:16.480
But any other marketing you do will become more profitable if you get more reviews on Google.
00:14:16.559 --> 00:14:17.600
And let me explain that to you.
00:14:17.759 --> 00:14:26.480
If you're running Facebook ads, if you're running, if you're doing yard signs, if you're doing door hangers, whatever you are doing, what is the first thing they do if they wanted to reach out to you, right?
00:14:26.559 --> 00:14:29.039
Or they want to look in your company, they look you up on Google, right?
00:14:29.120 --> 00:14:34.480
And if they see you have crappy reviews, or if they see you're one of the top reviewed companies, what are they gonna, they're gonna be more likely to work with you.
00:14:34.559 --> 00:14:36.320
You're gonna be more likely to get that call.
00:14:36.480 --> 00:14:46.399
Because not only do the reviews get you more awareness, so you can rank in that map pack, so you can you know get more leads every single month, but it also gives you uh increases your conversion rate of that awareness.
00:14:46.480 --> 00:14:50.639
And so there's not a lot of marketing activities that do both, give you more awareness and increase your conversion rate.
00:14:50.720 --> 00:14:53.519
And so yeah, I think that's why another reason I love reviews.
00:14:53.840 --> 00:14:55.519
Awesome, awesome, Clay, guys.
00:14:55.679 --> 00:15:00.000
If you guys want to reach out to Clay, I'm gonna have his um, we'll have a link down below in the description.
00:15:00.080 --> 00:15:02.399
We can also pin it first link in the in the comment section.
00:15:02.559 --> 00:15:03.440
Definitely give it a shot.
00:15:03.519 --> 00:15:04.720
It's a 10-day free trial.
00:15:04.879 --> 00:15:14.720
I know, you know, I was kind of hesitant at first because guys, I get so many people reaching out to me about different softwares and whatnot, but I wanted to give this a shot because I knew if I wanted to grow another home service company, reviews are really, really important.
00:15:14.799 --> 00:15:19.919
And like it, like we just talked about, guys, over 200 reviews in you know, in a very, very short amount of time.
00:15:20.000 --> 00:15:22.399
And it's just been it's been doing awesome for me doing numbers.
00:15:22.480 --> 00:15:24.559
So uh Claire, I really appreciate you being on our channel.
00:15:24.720 --> 00:15:26.240
Reviewharvest.com.
00:15:26.480 --> 00:15:28.320
Excellent job with that company, man.
00:15:28.399 --> 00:15:30.399
It's it's uh it's a hell of a product right there.
00:15:30.559 --> 00:15:31.200
I appreciate it.
00:15:31.279 --> 00:15:31.759
I appreciate it.
00:15:31.840 --> 00:15:35.039
We got we got plenty uh plenty of more fun stuff to come.
00:15:35.120 --> 00:15:38.240
We're we're we're working on other ways we can serve home services.
00:15:38.320 --> 00:15:39.279
So we're excited to be here.
00:15:39.440 --> 00:15:40.159
Well, I appreciate it, guys.
00:15:40.320 --> 00:15:41.759
You guys got any kind of value from the video?
00:15:41.840 --> 00:15:45.440
Hit the like button, comment down below what you want to see next, and we'll see you on the next video.
00:15:45.519 --> 00:15:46.080
Peace out.
