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This week on Buffering, Zack and Gabe take a deep dive into Starlink's latest moves and what they could mean for Communication Service Providers (CSPs). With Starlink reaching 12 million subscribers, expanding beyond broadband, and making its ambitions in mobile increasingly clear, the competition …
This week on Buffering, we’re retiring six customer experience mantras that may have helped build businesses but won’t necessarily help them grow. Inspired by Customer Experience expert Jon Picoult, we explore “the customer is always right” to “every interaction should delight,” Zack and Gabe chall…
This week on Buffering, we’re going beyond the AI slop problem and asking a bigger question: how can organizations actually enable their employees to use AI well? Zack and Gabe break down the training gap, why simply handing employees powerful AI tools isn’t enough, and how organizations can create…
This week on Buffering, we dive into the AI slop problem and the growing debate over whether AI is making people dumber. From cringy LinkedIn posts to low effort AI generated content, Zack and Gabe explore why bad AI is creating skepticism around the technology and why writing off AI because of its…
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