Breaching the Boardroom
Breaching the Boardroom
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When Customer Service Access Becomes a Fraud Problem

00:41:47
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ABOUT THIS EPISODE

Todd Schiller, co-founder and CEO of PixyBrix, joins David Mauro to break down how contact center access turns into real financial loss. From gift card schemes to a porch pirate who tracked delivery routes using his own customer service access, Todd shares cases most business owners never hear about. He also explains why smarter AI models can be tricked more easily by the same tactics that fool human shoppers, and how his team's open-source tool, Agent Browser Shield, helps catch it. 

🌟 Who Are We?

NetGain Technologies is a leading managed IT and security service provider with over 40 years of experience helping small to mid-sized businesses succeed. 💻✨ Specializing in IT management, cybersecurity, and strategic consulting, we empower businesses in healthcare, finance, manufacturing, and beyond to turn technology into a competitive advantage. 🚀

🌐 Website: www.netgainit.com
💼 LinkedIn: NetGain Technologies
📅 Meet with Us: Schedule a Meeting

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