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Full Description In 2010, I spent the better part of a year hunting for new places for J&J's beauty business to grow - and ended up watching us slowly dismantle the very brand we'd acquired to get there. It's a mistake I've seen play out again and again, at every scale. In this episode, I trace…
e.l.f. has a rule: no post-mortems. Not because they don't evaluate what went wrong. Because the word implies something died — and at e.l.f., every failure is just the input for the next attempt. They call them After Action Reviews. They run them in real time. And they're a big part of why a beau…
EPISODE: "AI WILLS AND WILL-NOTS" One of three articles on judgment, learning, and ownership in the age of AI. DESCRIPTION The AI conversation has quietly changed. Two years ago the question was whether you could use these tools. A year ago it was whether you had the time to. Now the barrier isn't…
Levi's name is covered. But the batwing shape - unchanged since 1967 - is so familiar that the FIFA policy has provided more attention to the brand, not less. Levi's didn't fight the mandate. They leveraged an asset they'd spent decades building, and outmaneuvered most of the official sponsors in w…
There are two kinds of pride.The kind we celebrate in June. And the kind that got in my way twelve years ago when my son came out.I've written about my rainbow family each of the last three years in recognition of Pride Month.This year I wanted to share honestly what made that summer so hard. And w…
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