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In this episode, host Andrew Davidson speaks with Prashant Sharma, Head of Rewards Cards and Loyalty at Citi, about how loyalty is moving beyond points to access and experiences. Prashant joined Citi after leading the SkyMiles program at Delta. Before that he headed credit cards at CIBC, one of Ca…
Behind the Playbook: How Financial Brands Win is a podcast for the leaders shaping the future of financial services. Each episode features intimate conversations with senior executives and industry thought leaders, unpacking the strategy behind how financial brands compete, grow, and earn share of …
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