ABOUT THIS EPISODE
In this conversation, Ken Tracy, Founder of Impacting Tomorrow shares his journey from a corporate career to founding a successful healthcare staffing company. He discusses the importance of strategic planning, understanding the customer journey, and the need for flexibility in business processes. Ken emphasizes the significance of hiring for soft skills, investing in training, and learning from mistakes. He also highlights the value of celebrating milestones and the transition to nonprofit work, offering key lessons for aspiring entrepreneurs.
We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)
Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/
Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops
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Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.
