ABOUT THIS EPISODE
Voxify: AI Voice Assistant for Small Business w/ David Duguan
- AZ TRT S06 EP14 (276) 8-3-2025
What We Learned This Week
- AI Assistant software Aurora for phones
- Small Business are overwhelmed with many aspects of business from sales to customer service
- Bad Customer Service costs $ in lost revenue
- AI Adoption by business is growing as they go from not knowing, to known
- David is from Ghana in Africa, & tried Soccer, then a DR, to finally land a Tech career
Guest: David Duguan, CEO of Voxify,
About David Duguan
David Duguan is a Ghanaian born and raised entrepreneur, founder and CEO of Voxify. A human innovation company focused on automating and increasing business performance serving the 16 trillion dollar small to medium business market. He was formerly the CTO of a seven-figure tech startup, Visual Solution Nexus. With experience spanning technical leadership, product management, and team-building, he balances big-picture strategy with focused execution.
He attended Ball State University and Indiana University Purdue University Indianapolis and studied science. He is also highly skilled in building scalable and efficient technology infrastructure and is a Certified AWS Cloud Architect. He is multilingual with fluency in English, Twi, Fanti and conversational in French, and has a passion for music, good African food, cars, golf, design, art, and cigars.
Voxify focused on empowering small business to accelerate growth with an AI Powered phone assistant, Aurora. The platform has proven to fuel new revenue streams for business. In fact, one of Voxify's customers, a small window cleaning company recovered $90,000 in previously lost revenue within a few months.
The AI-powered voice automation company transforms how small and mid-sized businesses stay competitive in a fast-moving world. Ultimately the company is redefining business communications for small to medium business which is an addressable US$130billion dollar market opportunity.
Aurora Hub ensures businesses never miss a call, automatically handles customer inquiries, and helps owners focus on what matters most—growing their business. Whether it's capturing leads after hours, streamlining
- Respond to Customer Instantly: Keeps businesses connected 24/7 so every call, lead, or inquiry is captured—no more lost business.
- Boosts Revenue and ROI: Converts missed calls into booked jobs, helping businesses grow without increasing overhead.
- Personalized and Customizable AI: Aurora adapts to each business, acting as a seamless extension of staff—not just a tool, but a trusted liaison with real sentiment supporting 29 languages.
- Delivers Confidence and Control: Owners gain peace of mind knowing communications are handled professionally, even outside of business hours with phone, SMS, web and email.
- Data at your fingertips: Aurora real-time actionable insights to better understand your business opportunities.
- Save Time and Money: By handling routine tasks and follow-ups automatically, Aurora reduces the need for extra staff, minimizes scheduling mistakes, and frees up owners to focus on what matters most
- Keep your customers happy: Aurora ensures prompt, friendly, and accurate responses every time—no hold music, no missed calls. With human-like sentiment and multilingual support, customers feel heard and valued, increasing satisfaction and loyalty across every channel
Aurora AI Assistant - has proven to fuel new revenue streams for business and for one small window cleaning company
Notes:
Voxify
Segment 1
Sam Walton, who started Walmart, said the business has only one boss, the customer.
Every business needs good customer support, but it rarely gets the attention it needs. Many small businesses are overwhelmed, and allways need to make more revenue.
Solution to this problem, introduce Voxify, the AI assistant, that can also help with your internal data. In 2025, data is crucial to a business and helps keep you organized.
There is an adoption level in AI that Voxify needs to get their clients to. Part of the problem is just education and awareness. It's not the fault of the business market. They're overwhelmed and unaware of what solutions are out there.
Voxify product Aurora is easy to use, and gets over the gap of education.
Average business with a solo operator loses calls. They also do not have enough customer insight which creates gaps in their business. Voxify tool solves this. You get the best customer support and you eliminate things customers hate like back-and-forth or voicemail tag.
Clients see the outcome fast, and so to their customers.
Voxify's real customers, are actually the customers of their customers.
Company size of a typical client could be an HVAC, home, plumbing or some type of consultant company.
Outcome from their service is an average ROI of 430%, you make more money and stem lost revenue.
Services is like a virtual employee that answers the phones and can book a meeting.
Educate businesses on the use of AI, need for better customer support and how not having this technology means lost revenue.
Segment 2
How Voxify got started:
David was working in an architecture startup firm on visuals. The firm had bad customer support. The way their projects worked for payment is half upfront and half at the end. Many payments were late and it was causing internal issues.
They had an assistant and a VA answering the phones. This particular architecture firm was a niche market, hard to train on the phones.
David had a thesis you could use AI and ChatGPT to build the technology for what they needed.
He did this and then validated it with a 200 customers pre-launch. They did lots of research to improve the product.
Voxify is a three-year-old company, and they created their main software Aurora in the spring of 2024.
David is an immigrant, originally from Ghana, West Africa. Had no formal training in technology or business and had to learn of money as he went. Originally thought about playing soccer, then started to train to be a heart surgeon. Neither of these happened so he went into business.
Segment 3
David joked that to succeed in life he was taught you had to be one of three careers, engineer, doctor, or attorney.
He spent time working in biotech, and there learned his love to work on things and do research.
Then he got the job as the CTO at the architecture visual startup, as a cloud architect.
Cloud Architects design technology architecture for virtual machines or databases or software.
"Invent our way out of the box, outside the box, outside the status quo.'
Ask questions based on intention.
Testing Software - Check the text spelling vs the Voice or phonetics.
Had to handle customer complaints, check in 24 hours, and provide good customer service. The data portion is very important.
Example: window cleaning company.
AI assistant has to collect info and see what the customer wants. It's hard for these companies to do a customer baseline price. But customers want an estimated service price, and also what expedient fees would cost to do it fast faster. AI service can help with all of this.
Voxify is chasing impact and change to bring down tech barriers.
Solve problems with small to medium business and service based companies. Small business is 50% of the GDP in the US.
Bring education on AI to the business community.
Adoption needs two things:
Going from you don't know, to you know.
Once they know, and have been educated, easier to adopt the technology.
Voxify AI software is $99 a month to start.
Software can be trained very fast within a few minutes, just by scraping a client's website and learning the business. Then over time you talk to the AI and you make changes to the info and answers said on the phone.
Create an SOP doc / standard operating procedure, outline the process of how the assistant needs to talk to your customers
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