ABOUT THIS EPISODE
In this episode, Barry Cooper sits down with Harry Donaghy, a contact centre advisor who went straight from sixth form into an apprenticeship — and never looked back.
Harry shares how he stumbled into the world of customer service while actually keeping an eye on a bigger prize: a career in foreign exchange and finance. From his first quiet day on the corporate desk to being thrown into the deep end on a high-volume private customer team, Harry opens up about the realities of contact centre life — the pressure, the pace, and the people.
English
United States
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