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Procurement

Topics Covered: Why Teresa is (half-jokingly) threatening to retire The stark contrast between vendor-friendly companies and bureaucratic nightmares — and why company size isn't the deciding factor The hidden cost of procurement theater: scope creep, repetitive forms, and the 800-question secu…
Three Models of Team Learning Train everyone at once — builds shared language, but not everyone is ready at the same time Self-directed learning — works for highly motivated individuals, but lacks accountability Small-group learning — the sweet spot: peer accountability, shared momentum, and j…
What We Cover Why individuals can't change their organizations Teresa shares a real email from a designer who wanted help training her PMs — and why she had to say no. Without executive sponsorship, organizational pain, and urgency, nothing moves. The three conditions for change (Petra's framew…
Topics covered: How Petra and Arne designed the Product at Heart Leadership Event across one and a half days, including a farm excursion, and a leadership improv workshop Why you can't curate an experience that makes everyone happy — and what to do instead Designing for choice: self-select pat…
Key Takeaways The honest self-reckoning: Both Petra and Teresa reflect on having been active contributors to technologies — social media, the internet, AI — that have had real negative consequences, even when built with good intentions. Greed as the root cause: The shift from "make people's liv…
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