ABOUT THIS EPISODE
What if patient access isn’t just an operational problem—but a shared organizational belief system?
In this episode of All Access Pass, host Chris Profeta, Senior Director of Research and Analytics at the Patient Access Collaborative, sits down with Austin Loomis MHA , AVP of Ambulatory Access and Analytics, Mandy Newman, MAAL, Vice President of Ambulatory Operations, and Catherin Mims, MD, Vice President and Associate Chief Physician Executive for the Ambulatory Practice at OU Health. Together, they unpack a new evolution of the Patient Access Framework: a group-based assessment that captures how access is perceived across an entire organization.
With more than 20 leaders—from finance and HR to physician chairs and executive leadership—participating in the assessment, OU Health gained a rare, enterprise-wide view of access. The conversation explores what happens when those perspectives align, where they diverge, and why those gaps often represent the greatest opportunities for system improvement. Along the way, the group reflects on why access blind spots persist, how shared language changes strategy, and what it means to truly measure access as an enterprise responsibility.
Tune in to hear how group assessments can surface hidden friction, strengthen cross-departmental alignment, and turn access from a siloed function into a shared organizational priority—covering the evolution of the Patient Access Framework, the rationale behind group scoring, leadership alignment, organizational blind spots, and practical insights for system-level access improvement.
Woodcock, E., Profeta, C. A framework for patient access management: consensus from a Delphi panel of US health system leaders. BMC Health Serv Res 25, 524 (2025). https://doi.org/10.1186/s12913-025-12561-8https://link.springer.com/article/10.1186/s12913-025-12561-8
