ABOUT THIS EPISODE
Ideally, your team of adjusters should be the best of the best, capable of balancing every claim they get and processing them on time. However, we’re not living in an ideal world, so we won’t always hire the best, even if we try with our best recruiting skills. Regardless, we still have to know who deserves to be praised and rewarded for their impact on our company.
How do we determine who the best is?
What criteria should we have when looking for our team’s top adjusters?
In today’s episode, I share the five characteristics of a top adjuster. I discuss the importance of organization, especially during a crisis such as the pandemic or the Big Freeze of Texas. I share how our company adapted to COVID-19 and highlight the importance of always being ready for a new claim. I explain the importance of having quality communication skills - both at work and in life in general. I also discuss why any top adjuster should be passionate about what they do and always have goals aligned with the company.
“A top adjuster is certainly going to have goals,
and they're going to know how to achieve them.”
~Jason Heenan
This Week on Adjuster Talk:
· Importance of Business Metrics: A top adjuster focuses on business metrics to ensure efficient performance.
· Preparedness for Opportunities: Being prepared for daily challenges and opportunities is fundamental for success in insurance adjusting.
· Effective Communication: A top-performing adjuster must have great communication skills and responsiveness.
· Setting Measurable Goals: A top adjuster establishes measurable goals, ensuring ongoing professional growth and success.
· Passion and Diversified Skills: Top adjusters often demonstrate passion and possess diverse skills from other trades or hobbies, contributing to their success.
· Understanding the Claim Process: Efficiently managing the claim process, including thorough notes and timely updates, is crucial for success in insurance adjusting.
· Operational Agility: Adapting to industry changes and seizing new opportunities, such as virtual claims processing, demonstrates professional agility.
· Future of Insurance Adjusting: Gain insights into topics and upcoming episodes that offer a comprehensive view of the world of independent insurance adjusting, catering to newcomers and seasoned adjusters alike.
ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTER
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Adjuster Talk with Jason Heenan
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Royal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.
So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.
